Umar Malik

Umar Malik

Service Express Agent at Hilton Dubai Al Habtoor City (Formerly The Westin Dubai Al Habtoor City)
Lives in Carroll Gardens, NY, United States
over 6 months ago

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I have an enjoyable and challenging career path in hospitality industry through multi-national companies like Mcdonald, Serena Hotel and IHG where I have strengthened my qualifications and gained useful experiences.
I am a fast learner, a self-starter and work well on a team with minimal to no supervision. I enjoy my career, understand responsibility and time management, and achieve goals.
I managed Front Office, Reservation, as well as I was assigned for a temporary period when no Sales coordinator was available and I can say that I exerted efforts in all areas of responsibilities which resulted in exceeding my objectives.

Experience

  • Service Express Agent

    Hilton Dubai Al Habtoor City (Formerly The Westin Dubai Al Habtoor City) - Dubai, United Arab Emirates

    Other
    December 2017 - Now · 1 year and 1 month

  • Service Express Agent

    Hilton Hotels & Resorts - Dubai, United Arab Emirates

    Front Office reception
    December 2017 - Now · 1 year and 1 month

    To attend all incoming and outgoing calls, To give wake up calls to guest, To transfer calls regarding room reservation, To speak politely and softly, To take guest messages and inform to reception, To monitor guest calls and to prepare guest bills accordingly

  • Front Desk Agent

    Nihal Palace hotel - Dubai, United Arab Emirates

    Front Office reception
    August 2016 - November 2017 · 1 year and 4 months

    Telephone etiquette in hotels Do’s and don’ts in front office Reporting on duty / grooming and hygiene Preparation before beginning the shift Conducting briefing in front office Handling wake up call for guest Handling guest rebates or allowances Room move procedure Allocating guest room key , upgrade and downgrade Guest registration and check in process Bill to company or direct billing Settlement of guest account at checkout Amending or modifying reservation How to process reservation cancellation

  • Restaurant Supervisor

    Al Shorafaa Restaurant - Dubai, United Arab Emirates

    F&B service
    September 2015 - August 2016 · 12 months

    Managing Employees, Resolving Customer issues, Create work schedules, Monitoring inventory (ordering and delivering), Supervision of service staff and administration

Languages

  • Hindi
    Native or fluent
    100%
  • Urdu
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Arabic
    Limited working
    40%

Skills

  • Good Teamworker

Other

  • About Myself

    I have an enjoyable and challenging career path in hospitality industry through multi-national companies like Mcdonald, Serena Hotel and IHG where I have strengthened my qualifications and gained useful experiences.
    I am a fast learner, a self-starter and work well on a team with minimal to no supervision. I enjoy my career, understand responsibility and time management, and achieve goals.
    I managed Front Office, Reservation, as well as I was assigned for a temporary period when no Sales coordinator was available and I can say that I exerted efforts in all areas of responsibilities which resulted in exceeding my objectives.

Connections
Faizan Eubaid
F&B Manager at Grand Regency Hotel
Following
25hours Hotel Company
Hamburg, Germany
Jumeirah Group
Dubai, United Arab Emirates
Other members
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Dallas, TX, United States
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Dubai, United Arab Emirates
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Málaga, Spain
Meena Gautam
United Arab Emirates
Etienne Verwey
London, United Kingdom
View 75282 members