Valentin Gibaud

Valentin Gibaud

Online Communication Expert at citizenM
Lives in Amsterdam, Netherlands

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About me

International Experience Bachelor & Master Degree in Marketing & Hospitality


3 years and 6 months

  • Online Communication Expert

    citizenM - Amsterdam, Netherlands

    February 2019 - Now · 11 months

    -Relationship management; communicating with guests via social media channels, whatsapp, online chat, email and phone and measure results and effectivity -Update, confirm and change guest’s reservations -Escalate guest technology issues to the IT team -Monitor social media accounts, reacting and responding to these plus online chat, whatsapp and any other future guest interaction tools -Analyse and improve guest service and report weekly to 24/7 team leader

  • Marketing Communications Trainee

    Mercure Tokyo Ginza - Tokyo, Japan

    Sales & Marketing
    March 2018 - September 2018 · 8 months

    Webmarketing: - Contribute and maintain the hotel’s social media channels to help drive qualified web traffic to social media channels and websites. Continuously manage and update social media channels in order to have informative, relevant, and current information for customers. (Updates include events, new items, marketing efforts, media, and market activity congruent with company philosophies) - Monitor and participate in online conversation via posts to build brand visibility - Monitor social media channels on a daily basis or as needed for content issues - Keeps a record on all digital marketing activities and understands what is successful and what is not successful - Presents a summary of his/her findings / successes / activities to his/her manager - Recommend new alternatives or ideas to develop the Hotel’s online marketing strategies Creative designer: Work on all the artwork and advertisement according to brand standards: - Liaising with the operations team to determine their requirements - Studying, knowing and understanding the corporate identity - Developing concepts, graphics and layouts for product illustrations - Preparing rough drafts of material based on an agreed brief - Heartist Project intern Development - Planet 21 Project intern Development - AccorHotels Business Campus (ABC)

  • Front Desk Receptionist

    Pullman Marseille Provence Aeroport - Marseille, France

    Front Office reception
    July 2017 - September 2017 · 3 months

    • Welcoming guests to the hotel in a polite, friendly and helpful manner • Taking payment from guests in the form of cash or credit cards • Dealing with and resolving customer complaints

  • Front Desk Receptionist

    Mercure Mertz - Metz, France

    Front Office reception
    October 2015 - May 2017 · 1 year and 8 months

    • Dealing with late arrivals and assisting with early check-outs • Administrative skills • Completing the night auditing procedures with accuracy and attention to detail


  • Master 2 Marketing & Hospitality

    ESM-IAE Metz - Metz, France

    September 2016 - September 2018

  • Information & Communication - Journalism

    Université de Lorraine - Nancy, France

    September 2012 - June 2015


4 languages

  • French

    Native or fluent

  • English

    Full professional

  • German


  • Spanish


Personal information


  • French


9 skills

  • Amadeus
  • Basic photoshop
  • davinci resolve
  • Illustrator
  • InDesign
  • Mcrosoft word
  • Opera
  • Prezi
  • Suite adobe
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