Valentina Gerini

Valentina Gerini

Tour Leader at I viaggi del cavallino / albatravel / Abercrombie & Kent Italy
Lives in Calambrone, Italy
over 6 months ago

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Native Italian tour leader, concierge and tour operator representative, passionate about traveling and writing.

Experience

  • Concierge

    Abercrombie & Kent Villas - Pisa, Italy

    Tourism
    May 2014 - Now · 4 years and 7 months

    Responsible for customers satisfaction, operational delivery and quality assurance of luxury villas in Tuscany.

  • Tour Leader

    I viaggi del cavallino / albatravel / Abercrombie & Kent Italy - Pisa, Italy

    Tourism
    January 2012 - Now · 6 years and 11 months

    Tour Leader in Italy and Europe for Italian and International groups of tourists (English and Spanish).

  • Tour Operator Representative

    TopTarget SA - Futura Vacanze - Calambrone, Italy

    Customer Service
    May 2017 - September 2018 · 1 year and 5 months

    Responsible for customers satisfaction and quality assurance in Calambrone (Pisa)

  • Tour Operator Representative

    Top target SA - Eden Viaggi - Kos, Greece

    Customer Service
    May 2011 - October 2011 · 6 months

    Responsible for customers satisfaction, operational delivery and quality assurance

  • Customer Service

    Blue Panorama Airlines - La Romana, Dominican Republic

    Tourism
    December 2009 - January 2010 · 2 months

    Customer service, check-in supervisor, responsabile for operations

  • Tour Operator Representative

    Top Target SA - Eden Viaggi - Punta Cana, Dominican Republic

    Customer Service
    May 2009 - March 2011 · 1 year and 11 months

    Responsible for customers satisfaction, operational delivery and quality assurance

  • Tour Operator Representative

    Top Target SA - Eden Viaggi - Zanzibar Town, Tanzania

    Customer Service
    October 2008 - April 2009 · 7 months

    Responsible for customers satisfaction, operational delivery and quality assurance

  • Tour Operator Representative

    Top Target SA - Eden Viaggi - Kos, Greece

    Customer Service
    May 2008 - October 2008 · 6 months

    Responsible for customers satisfaction, operational delivery and quality assurance

Education

  • Liceo Scientifico XXV Aprile Pontedera (Pi)

    September 2000 - July 2005

Languages

  • Italian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Full professional
    80%

Skills

  • Customer friendly
  • Good comunications
  • Good learning attitude
  • Good team work
  • Highly organized
  • Initiative and problem-solving abilities
  • Strong costumer service
  • Strong time management
Following
Stay U-nique
Barcelona, Spain
Suntransfers.com
Torroella de Montgrí, Spain
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