Valentine Carrière

Valentine Carrière

Reservation Agent Trainee for Eden Rock Villa Rentals at Eden Rock St Barths
Lives in Paris, France

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About me

I have a passion for the Hospitality industry with its daily challenges and I always work hard to achieve my goals. Known for my enthusiasm, dedication, and altruism, the ideal work environment would be guest-centric and within a multi-cultural team. I am recommended by employers for my flexibility, adaptability and efficiency.

Experience

3 years

  • Reservation Agent Trainee for Eden Rock Villa Rentals

    Eden Rock St Barths - Saint-Barthélemy

    Reservations
    May 2018 - August 2018 · 4 months

  • Guest Relations Trainee

    Le Meurice - Dorchester Collection - Paris, France

    Guest Relations
    October 2017 - March 2018 · 6 months

  • Front Office Receptionist

    Hilton Paris Opera - Paris, France

    Front Office reception
    May 2017 - September 2017 · 5 months

  • Front Office Receptionist

    Radisson Blu at Disneyland Resort Paris - Magny-le-Hongre, France

    Front Office reception
    May 2016 - September 2016 · 5 months

    3 month-contract as a multitasking receptionist (day and night shifts) in a 250 rooms hotel partner with Disneyland Resort Paris and Disneyland Golf. The hotel has 1 restaurant, 1 bar, a swimming pool and 27 conference rooms. · Operated in services related to the reception such as the concierge, room service, sales (rooms, restaurant booking, and loyalty program), reservation and maintenance departments. · Responsibility to perform cash handling operations related. · Working as a night auditor enabled me to discover in-depth the accounting department thanks to several night tasks (balance, day-end closing, billing control etc...) and gave me more responsibilities (technical issues or overbooking situations). · Employed during the high peak season

  • Front Office Apprentice

    Novotel Paris Centre Tour Eiffel - Paris, France

    Front Office reception
    May 2015 - September 2015 · 5 months

    Apprenticeship contract for a 1 year period conducted at the same time as my higher national diploma. Hotel with 2 restaurants, 1 bar, 1 fitness center, 1 swimming pool, several conference rooms and 764 rooms. · Raised a personal challenge to work in a hotel with this capacity. · In charge of welcoming customers, representing the group hotel ethics, following reception and hotel procedures, maintaining a good relationship with current customers and developing a new one with new clients and delivering a high guest service. Upsell techniques. · Expanded my customers' scope due to the hotel segmentation (individuals, groups, business, leisure). · Realised that I was able to work under a great pressure due to high peak season and wide room capacity.

  • Receptionist Trainee

    Suite Novotel Málaga Centro - Málaga, Spain

    Front Office reception
    April 2014 - July 2014 · 4 months

    Work placement as a receptionist and helper during busy breakfast serving periods. Hotel with 90 rooms, 1 fitness center and a shop to go. · Improved quickly my language level, Spanish, and English on at the same level regarding the international leisure and business customers’ segmentation of the hotel. · Strengthened my organisational skill thanks to the job procedures and the group standards. · Worked as a concierge due to the international leisure clientele segmentation. · Trained new interns.

  • Housekeeping Trainee

    EHPAD Les Tourterelles - Esbly, France

    Housekeeping
    March 2014 - March 2014 · 2 months

    3 week-internship in a retirement house as an assistant housekeeper job. Residence with 89 rooms. · Discovered a different environment and manner to great residents within the Hospitality industry. · Controlled the cleanliness in all residents’ rooms and communes’ areas. · Supervised the duties of my general housekeeper when she was not there. · Dealt employees-employers conflicts. · My empathy and diplomacy skills helped me to develop a strong relationship with housekeeping attendants and residents.

  • Waitress Trainee

    Abbots Barton Hotel Best Western - Canterbury, United Kingdom

    F&B service
    April 2013 - July 2013 · 4 months

    Trainee in restaurant, room-service, bar, housekeeping and reception department. Hotel with 53 rooms. · Had the opportunity to be part of a restaurant team and get involved in different events such as weddings, group dinners, and prom night parties. · Learnt a lot on myself and on the importance to deal with diverse backgrounds and cultures in the Hospitality industry. · Discovered the entire management of a hotel thanks to different employee positions.

  • Trainee

    Kaspia Reception - Aubervilliers, France

    F&B kitchen
    March 2013 - March 2013 · 2 months

Education

  • MBA2 in International Hospitality and Luxury Brand Management

    CMH Paris - Centre de Management Hôtelier International - Paris, France

    October 2017 - April 2019

  • BSc in International Hospitality Management with Hons

    The Oxford School of Hospitality Management - Oxford, United Kingdom

    September 2015 - May 2017

    GPA 3.25 - Upper Second Class Honours Best grades: A+ Leadership & Professional Development (Double Honours Component) A+ Intercultural Management for Hospitality and Tourism (Honours Component) A Entrepreneurship and Creativity in Hospitality and Tourism (Honours Component) B+ Hospitality Events Management (Double Honours Component) B+ People Management in Hospitality & Tourism

  • BTEC Higher National Diploma in Hospitality

    Hospitality School of Guillaume Tirel - Paris, France

    September 2012 - July 2015

    > 2013-2015: BTEC Higher National Diploma with a common European framework of reference for languages (including one apprenticeship year) > 2012-2013: One year preparatory to grand the BTEC Higher National Diploma, specialty hospitality and catering.

  • BTEC National Diploma in Arts and Design

    Secondary School of Gue A Tresmes - Congis-sur-Thérouanne, France

    September 2009 - July 2012

Languages

3 languages

  • French

    Native or fluent

  • English

    Full professional

  • Spanish

    Professional working

Personal information

Nationalities

  • French

Work Permits

  • European Union

Date of birth

January 04th 1995

Driving License

Yes

Skills

8 skills

  • Easy adaptable
  • Efficient proactive
  • Great teamwork skills
  • Guest satisfaction
  • Management
  • Self-awareness
  • Self-organised
  • Very flexible
Connections
Hermes Recruitment
Hospitality Recruiter at Hermes Recruitment
Mathieu Lombard
Junior Operations Manager at Meininger Hotels
Yoann Cabassot
Talent Recruiter - Food & Beverage, Hospitality, Merchandise and Parks chez Disneyland Paris
View 5 connections
Following
The Ritz London
London, United Kingdom
Other members
Marianne Pedra
Rueil-Malmaison, France
Julie TO
Paris, France
Alexane Moebs
Paris, France
View 229114 members
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