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Mice/ Sales Executive at Melia Villaitana
Resort Meliá Villaitana - Alicante, SpainEventsDecember 2017 - Now · 1 year and 1 month
Preparation of proposals based on client’s requirements and hotel facilities; client’s follow up; site inspections; preparation of contracts and proforma invoices; creation of services -provided by the Hotel and by external suppliers- in order to coordinate client’s needs and the corresponding hotel departments. Management of the operation and handling of invoices; direct work with the clients during the events, check of all the services; client's follow up through feedbacks after the events and also during its realization. Management of various kinds of event: pharma, congress, leisure, car launches, back to back, football preseasons, golf tournaments, etc. Advanced command of OPERA.
Resort Meliá Villaitana - Benidorm, SpainEventsJune 2017 - December 2017 · 7 months
Internship Eötvös Loránd University
ELTE University - Budapest, HungaryFront Office receptionJanuary 2015 - June 2015 · 6 months
https://www.elte.hu/en/ - Work in the Italian/Spanish Library of the University -Management of the inventory and the registers -Advising and taking care of the customer's and student's requests
Corri Catania - Sicily, ItalyFront Office receptionJanuary 2009 - April 2011 · 2 years and 4 months
Member of Corri Catania Association -Comunication campaign -Selling products and gadgets -Reception of the clients during the events
Master of Higher Education TQM- TOURISM QUALITY MANAGEMENT - Uniform Group - Lombardy, ItalyFebruary 2017 - April 2017
Master TQM – Tourism Quality Management “Uninform Group” • General Manager certifications: - Front Office Manager: acknowledgement of the specific professions of Room Division Manager and Revenue Manager - Tourism Marketing - Food&Beverage Manager - Expert in Administration and Financial Management • Specialistic certifications: -Professional Congress Organizer (PCO): acknowledgement of the specific profession of “Events Manager” -Wellness e Thermal: acknowledgement of the specific profession of “Front-line for Wellness and Thermalism” -Expert in Cruise Tourism. • Hospitality Team Working Project certifications: - acknowledgement of the specific professional training in three fields: Acorporate governance, business planning and strategic decision-making · • Thecnical certificates: -Auditor in Quality/Safety/Ambient/HACCP/Ecolabel management systems
SpanishNative or fluent100%
EnglishNative or fluent100%
ItalianNative or fluent100%