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Assistant Restaurant Manager
Morimoto Restaurant - Dubai, United Arab EmiratesF&B serviceDecember 2017 - January 2019 · 1 year and 2 months
Pre-Opening/Assistant Restaurant Manager ● Creating a training schedule for pre-opening duties and conducting trainings (Trainings included: Basics of customer service, Motivation at work, sequence of service, KOT writing, Japanese Etiquette, Food menu training, Beverage training, handling demanding guests, grooming and personal hygiene training). ● Creating a list of Standard Operations Procedures and implementing them in to the restaurant. ● Assisting in creating a OS&E list and Par stock levels. ● Opening and closing the restaurant. ● Supervising FOH team during daily operations. ● Handling employee questions and concerns. ● Maximizing customer satisfaction and loyalty by interacting with guests to obtain valuable feedback about food quality and service levels. ● Maintaining hygiene standards, HACCP, FIFO practice. ● Cashiering duties, filing and sending daily reports. ● Creating a monthly training plan for the team and conducting trainings. ● Assisting management in recruitment of new employees. ● Creating a detailed training plan for new employees, training and evaluating their performance.
Zuma Restaurants - Miami, FL, United StatesF&B serviceJuly 2016 - July 2017 · 1 year and 1 month
Management Training Internship. Training was obtained at the front of the house as: ● Support/Float (duties included maintaining tables, clearance, assisting guests in any queries, assisting servers throughout the daily operations) ● Barista and Coffee Runner (preparing hot beverages for guests and delivering them to the tables) ● Food Runner and Drink Runner (ensuring of correct plating and presentation of dishes and beverages and delivering them to the guests) ● Server (greeting guests, explaining the menu, upselling, taking orders, holding a sections, ensuring guests are treated up to the highest Zuma Miami service standards) ● Reception Seater/Hostess (greeting and seating guests, answering guest concerns about the restaurant and the menu, taking beverage orders, ensuring proper allocation of guests throughout the service through Quadranet program) ● Assistant Manager (duties included: supervising service team during daily operations, creating a floor plan/briefing sheet for each shift, conducting daily briefings, updating the team about menu item availability, assisting reception team in guest allocation, assisting servers during peak hours, motivating team for ensuring guest satisfaction is at highest level, training new employees, handling any guest concerns and complaints) ● Assistant Account Clerk (assisting accounting clerk in daily operations such as filling out various reports, writing and sending checks to suppliers, working on forecast, settling down chargebacks for customers, acquiring change from the bank for daily operations) ● Assistant Kitchen Administrator (assisting Kitchen Administrator in creating a spreadsheet with comparison of various food and beverage costs across Zuma Restaurants in the United States in order to select the best suppliers)
Front Office Cross-Trainee
Belmond Grand Hotel Europe - Saint Petersburg, RussiaFront Office receptionJune 2014 - December 2014 · 7 months
Internship included cross-training program within Front Office Department and other departments in the hotel. Training was obtained at the following positions: -Reception (duties included welcoming guests to the hotel, checking in/checking out procedure, addressing and solving guests' complaints (if any), answering all necessary questions, ensuring guests' stay is up to Belmond Grand Hotel standards ) -Concierge ( observing the organisation of guests' trips and reservation making, advising guests about local events and sights) -Butler ( ensuring all guests' requests are fulfilled and keeping a constant communication with concierge in order to organise guests' cultural activities) -Guest Relations ( ensuring that guests' experience is perfect ) -Night Audit (assisting late/early check-in/check-out of guests, answering all queries, preparing nightly reports, staying in charge of night audit team) -Housekeeping Induction -Florist Services -Business Centre Operations -Passport Clerk
Dickens Pub Ltd. - Saint Petersburg, RussiaF&B serviceAugust 2012 - February 2013 · 7 months
Duties included: -Welcoming/seating guests -Taking orders, serving drinks and food -Cashier duties -Taking reservations -Training new hires -Solving guest complaints (if any) -Opening and closing a restaurant.
Bachelor of Business Administration in Hospitality Management
Glion Institute of Higher Education [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Glion-sur-Montreux, SwitzerlandAugust 2013 - January 2017
RussianNative or fluent100%
EnglishNative or fluent100%
- Macintosh OS
- Microsoft Office
- WSET- Level 2