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Energetic, and ambitious aviation and service professional recently graduated in Innovation and Entrepreneurship. Excellent communication skills, including multiple languages. Ability to interact successfully across cultures with sensitivity, efficiency and professionalism, create a climate of trust and appreciate the needs and expectations of stakeholders. Negotiation and persuasion skills. Critical thinking and creative problem-solving skills.
Willing to relocate.
Tourist Office Staff
Touristry Danmark - Copenhagen, DenmarkReservationsJune 2015 - Now
Staff Member at Copenhagen Tourist Information Office. Reservation and sell of several tourists products.
B2B Sales and Communication
Elena Valenti Accessori Necessari - Piedmont, ItalySales & MarketingJanuary 2013 - Now
World Economic Forum - Geneva, SwitzerlandITApril 2011 - March 2013
Responsible, within a team of six, for managing the registration and badge process of participants in worldwide and regional conferences, including private sessions and badge distribution, Support registration process and continuous improvement of its performance at Regional Meetings
Ground Agent and Flight Attendant
Flybaboo SA - Geneva, SwitzerlandHostessFebruary 2009 - March 2011
Ground Agent: Supervise Handling provider’s activities. Act as point of contact between passengers and the Airline. Giving flights information and company update. Taking care of disruptions interacting with multiple stakeholders. Rebooking and/or rerouting passengers (GDS). Assistance to the crew on ground (meteo, transportation, documentation). Flight Attendant: Safety and security procedures. Personalized and original service in line with the company culture.
Flight Attendant and Catering Coordinator
Sonnig SA - Geneva, SwitzerlandHostessAugust 2005 - February 2009
Private Jet VIP inflight service. Catering coordinator for 4 planes.
Sagat Handling - Turin, ItalyHostessAugust 1995 - August 2005
Airport Handling Agent - Check-in, Lost and Found, Ticket office
Bachelor in Innovation and Entrepreneurship
Cphbusiness - Hospitality and Tourism Management - Copenhagen, DenmarkAugust 2013 - May 2015
The Programme qualifies the student to develop, start and grow - independently or in collaboration to others - new sustainable business based on the latest knowledge within innovation and entrepreneurship
Service Management AP Degree
Cphbusiness - Hospitality and Tourism Management - Copenhagen, DenmarkAugust 2011 - June 2013
Service Management, Relationship Marketing, Experience Economy, Tourism
Diploma di Operatore Turistico
IPS Paolo Boselli - Turin, ItalySeptember 1990 - June 1994
ItalianNative or fluent100%
EnglishNative or fluent100%