Valerija Moisejenko

Valerija Moisejenko

Front Office Agent at Kurhaus Cademario Hotel & Spa
Lives in Mendrisio, Switzerland

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About me

Reliable office assistant specializing in the wine industry and sommelier profession, sales, F&B and the entire hospitality industry. Customer service, familiar with wine trade trends and market needs. Brings 6+ years of experience and focuses on continuous professional development.

Experience

8 years and 7 months

  • Sommelier and office assistant

    Agriloro SA - Mendrisio, Switzerland

    Sommelier
    February 2023 - Now · 1 year and 2 months

  • Front Office Agent

    Kurhaus Cademario Hotel & Spa - Lugano, Switzerland

    Reception
    April 2022 - Now · 2 years

  • Front Office Agent

    Kurhaus Cademario Hotel & Spa - Cademario, Switzerland

    Reception
    April 2022 - January 2023 · 10 months

    * Secretarial and switchboard duties * Entering sales orders into SAP Business One (SAP B1) management software * Logistics preparation and warehouse management/shipping of sales orders * Handling correspondence in the three national languages regarding visits/tasting requests both in the winery and externally Receiving customers at the winery for tastings in the three national languages * Organizing and participating in events (fairs, tastings, Wine & Dine) both in the winery and externally * Central Reservations Systems (CRS) - Opera * Payment Processing * Telephone and electronic correspondence * Prioritization and Time Management * Resolving Complaints * Customer Service * Consiergerie, meeting customer demands from requests for restaurant recommendations to hotel travel arrangements. * Communicating sales and promotions, promoting facilities and services, upselling.

  • Hostess

    HCL (Hockey Club Lugano); Lounge Philipp Plein - Lugano, Switzerland

    Host/Hostess
    September 2018 - February 2022 · 3 years and 6 months

  • Sales Assistant

    Rivers Properties and Consulting Sa - Lugano, Switzerland

    Sales
    September 2020 - September 2021 · 1 year and 1 month

    * Answered incoming telephone calls to provide store, products and services information. * Accepted and completed cash, check and credit card payments. * Fostered relationships with customers to expand customer base and retain business. * Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases. * Used product knowledge to assist customers and suggest products. * Oversaw office administrative needs, including preparing presentations, coordinating materials and handling correspondence. * Answered customer requests with information about product availability, shipping information and status updates.

  • Sales assistant

    rivers properties and consulting sa - Lugano, Switzerland

    Sales
    September 2020 - September 2021 · 1 year and 1 month

  • Marketing and administration assistant

    SDH - Morcote, Switzerland

    Sales
    July 2020 - September 2020 · 3 months

  • Marketing and Logistics Assistant

    8e20 Banqueting & Co. - Lugano, Switzerland

    Marketing
    April 2020 - September 2020 · 6 months

  • Salesperson

    Hotel De La Paix - Lugano, Switzerland

    Sales
    April 2019 - February 2020 · 11 months

    * Diminished project lags by securing logistics, equipment and supplies to meet just-in-time demand. * Exceeded specific team goals, partnering with staff to share and implement best practices. * Processed sales orders and completed administrative tasks, including bookkeeping, purchasing, tracking and credit applications. * Automated office operations, managed client correspondence and supplied record tracking and data communication services. * Provided product shipment delivery quality control, eliminating downtime to maximize revenue. * Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team. * Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance. * Developed key customer relationships to increase sales.

  • Commis de Rang

    Hotel De La Paix Lugano - Lugano, Switzerland

    F&B service
    April 2019 - February 2020 · 11 months

  • Sales & Marketing Assistant

    8e20 Banqueting&CO. Sagl - Lugano, Switzerland

    Sales
    July 2019 - September 2019 · 3 months

  • Waitress

    8e20 - Lugano, Switzerland

    F&B service
    September 2018 - March 2019 · 7 months

    I worked in service for 8e20 Banqueting&Co in Lugano at Resega in Lounge area Philipp Plein. This experience gave me the possibility to understand how is working for private events and caterings/banquetings.

  • F&B Trainee

    Hotel President Wilson - Geneva, Switzerland

    F&B service
    March 2018 - August 2018 · 7 months

  • Commis de cuisine

    Hotel President Wilson, Geneva - Geneva, Switzerland

    F&B kitchen
    March 2018 - August 2018 · 7 months

    Assistance to the room service kitchen and pastry department, in the preparation and service of dishes, as well as for storage and cleaning. Also assistance in the preparation of dishes for events, banquets, brunch service. Knowledge of the culinary techniques of the starred chef Michel Roth ( 1 star Michelin and 18/20 points Gault Millau ).

  • Maschera - LAC (Lugano Arte e Cultura)

    ISS Facility Services - Lugano, Switzerland

    Media & Design
    September 2015 - August 2018 · 3 years

  • Office Management Assistant

    Swiss Diamond Hotel - Morcote, Switzerland

    Secretary / Executive Assistant
    July 2017 - February 2018 · 8 months

  • Event Hostess

    Lac (Lugano Arte e Cultura) - Lugano, Switzerland

    Event
    September 2015 - February 2018 · 2 years and 6 months

  • Receptionist

    Swiss Diamond Hotel - Vico Morcote, Switzerland

    Reception
    July 2017 - January 2018 · 7 months

    Receptionist in five star hotel, Front and back office with Fidelio Micros System.

  • waitress

    Swiss Diamond Hotel - Vico Morcote, Switzerland

    F&B service
    July 2017 - September 2017 · 3 months

    Commis de salle at five star hotel, also experience in room service.

  • f&b service - Franklin University

    café-à-porter sagl - Sorengo, Switzerland

    F&B service
    September 2015 - September 2016 · 1 year and 1 month

  • Receptionist Assistant

    Axion Bank - Lugano, Switzerland

    Reception
    February 2016 - July 2016 · 6 months

    * Improved overall customer purchasing experiences to promote steady revenue. * Identified customer needs to deliver relevant product solutions and promotions and meet target budgets. * Offered preferred tables and other special accommodations to VIP customers. * Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties. * Assisted kitchen staff with food counts by determining number of items required for complete service. * Set up and decorated menu marketing boards with current meal and drink specials. * Communicated with servers about new tables, changes in food availability and customer comments. * Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele. * Greeted customers, answered questions and recommended specials, wine and desserts to increase profits. * Juggled multiple projects and tasks to ensure high quality and timely delivery. * Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. * Created agendas and communication materials for team meetings. * Defined strategies and created a plan to achieve ambitious operational objectives. * Recognized by management for providing exceptional customer service. * Drafted meeting agendas, supplied advance materials and executed followup for meetings and team conferences. * Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff. * Controlled building access by supplying key cards to employees and visitors. * Created PowerPoint presentations used for diverse business needs. * Automated office operations to manage client correspondence, record tracking and data communications. * Updated databases with customer data, verified changes in information and maintained 95% accuracy. * Documented and routed business correspondence to manage office paperwork. * Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow. * Answered phone calls daily and pleasantly welcomed visitors to office. * Accommodated guests with children and special needs to promote comfortable experience. * Maintained close communication with clients to mitigate service issues. * Organized venues, budgets, guest lists, catering and event timelines. * Communicated event timelines to stakeholders for on-time event execution. * Managed catering services, audio-visual services and housekeepers. * Handled diverse needs for clients in-person, by phone or through email. * Greeted guests upon office entry, including customers, delivery persons and official representatives. * Coordinated appointment calendar and balanced schedules to promote optimal productivity. * Managed office cleaning and sanitizing to comply with infection control protocols. * Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation. * Answered and directed incoming calls using multi-line telephone system.

  • Reception - Axion Swiss Bank S.A.

    ISS Facility Services - Lugano, Switzerland

    Reception
    February 2016 - April 2016 · 3 months

Education

Languages

5 languages

  • Russian

    Native or fluent

  • Italian

    Native or fluent

  • English

    Full professional

  • French

    Full professional

  • German

    Limited working

Personal information

Nationalities

  • Swiss

  • Latvian

Date of birth

April 02nd 1993

Driving License

Yes

Skills

9 skills

  • Calcmenu
  • Fidelio riservation system
  • Fine art
  • mac os and windows
  • Mirus
  • MS Office
  • Opera
  • SAP
  • Sommellerie

Additional Information

1 information shared

Connections
GIANCARLO PASTORE
Amministratore at CIPAS TM
Geoffrey Musera
Lead Business Consultant at Green World Hospitality Consultants
Eleni Samoili
Executive Secretary at Iberostar Creta Marine Hotel
View 34 connections
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