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About me
Highly motivated sales manager looking forward to hearing from you !
Experience
9 years and 7 months
-
Sales Manager
Staycity Aparthotels - Lyon, France
SalesApril 2019 - Now · 5 years• Identifying new contacts and developing sales leads • Ensuring enquiries become confirmed business • Producing written quotations and confirmation • Prospection campains (cold calls, emailing, walkabouts) • Account Management • Negociation with potential corporate accounts • Creation of action plans • Optimization of room revenue, average daily rate, length of stay • Networking • Checking customer satisfaction and resolving any issues to ensure repeat business
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Sales Executive
Staycity Aparthotels - Lyon, France
SalesMarch 2017 - April 2019 · 2 years and 3 months• Identifying new contacts and developing sales leads • Ensuring enquiries become confirmed business • Producing written quotations and confirmation • Prospection campains (cold calls, emailing, walkabouts) • Account Management • Negociation with potential corporate accounts • Creation of action plans • Optimization of room revenue, average daily rate, length of stay • Networking • Checking customer satisfaction and resolving any issues to ensure repeat business
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Overseas Representative
Thomas Cook Group - Albufeira, Portugal
SalesMarch 2016 - October 2016 · 9 months• Customers service : German and French customers (300 guests per month), greeting the arriving and departing guests at the airport. • Daily information meetings in both languages • Sales (excursions, upgrades, ad-hoc sales) • Complaints management, on-site assistance • Partnerships with suppliers (excursions, restaurants, bars) • Cooperation with hotels management teams
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Sales Representative
Little Divi Resort - Sint Maarten, Netherlands
SalesJune 2015 - September 2015 · 4 months• Welcoming prospects at the property, leading show-arounds • Explaination of the “vacations ownership programme”
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Overseas Head Representative
Thomas Cook Group - Maldives
TourismMarch 2014 - January 2015 · 1 year• Based on a 4* hotel : "Meeru Island Resort & Spa" • Customers service : German and French customers (2400 guests per month) • Airport-team management • Customers satisfaction (24/7 on call available), looking after 48 islands • Daily information meetings in both languages • Sales (excursions, upgrades, ad-hoc sales) • Complaints management, on-site assistance • Cooperation with hotels management teams • Quality control
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Overseas Representative
Thomas Cook Group - Palma, Spain
SalesApril 2013 - October 2013 · 7 months• Customers service : German and French customers (1000 guests per month), greeting the arriving and departing guests at the airport. • Daily information meetings in both languages • Sales (excursions, upgrades, ad-hoc sales) • Complaints management, on-site assistance • Partnerships with suppliers (excursions, restaurants, bars) • Cooperation with hotels management teams
Education
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Bachelor in Tourism, Hospitality and Event Management
EMVOL - ESC Troyes
September 2009 - October 2012Courses in english provided by professionnals coming directly from the tourism industry (hospitality, tour operators, event) : yield management, marketing, history of tourism and news trends...
Languages
3 languages
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French
Native or fluent
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English
Full professional
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German
Full professional
Personal information
Nationalities
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French
Skills
5 skills
- A team player
- Good communication
- Guest satisfaction
- hotel sales
- Négociation commerciale
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