Vanessa Tolete

Vanessa Tolete

Duty Manager ((FourPoints by Sheraton Downtown Dubai) at Marriott International
Lives in United Arab Emirates
over 6 months ago

Join Hosco and view Vanessa's full profile, it's free !

As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on
Join us

To seek an executive position in a dynamic and visionary organization, and to efficiently progress further in the same field. My aim is to assimilate in the organization as such, so as to become a credible asset for the organization’s effective functioning, and be a proficient team player for the achievement of its aims and objectives.

Specialties:  Proficient in All Microsoft Office programs
 Accurate and fast typing skills
 Good knowledge in Macromedia Flash, Dream Weaver and Publisher , Fidelio and Opera System


  • Duty Manager ((FourPoints by Sheraton Downtown Dubai)

    Marriott International - Bethesda, MD, United States

    July 2013 - Now · 5 years and 7 months

     Manager on duty and in-charge of decision making and handling all the guest complaints  Oversee daily Front Desk duties and activities  Assist on interviewing new FO agents including operator, receptionist, bellboys  Handling full team schedule  Supervise Front Desk staff, including Front Desk Agents, Night Auditors and Bellmen  In-charge of making the schedule of the Team  SPG Champion  In-charge of the Starpush/Upsell Program in the property  Troubleshoot all guest issues and problems  Determine and process all guest compensation issues  Inform Front Office Manager or General Manager of any major issues and process any compensation agreed by Front Office Manager or General Manager  Ensure open communication with owner, group, wholesale and shuttle departments and ensure all pertinent information is given to the individual departments  Assist with Direct and Group Guest Check In and Check Out and ensure all correct procedures are followed  Ensure high level of customer service is maintained at all times by all Front Desk staff  Assist with cash, credit card and debit card payments when necessary  Assist with all incoming telephone calls to Front Desk lines  Assist guests with all questions and reasonable requests  Assist Front Desk Agents with daily shift audit and ensure all audits are correct

  • Duty Manager/Administration Manager

    Four Points by Sheraton Downtown Dubai - Dubai, United Arab Emirates

    Front Office reception
    July 2013 - Now · 5 years and 7 months

  • Senior Guest Service Agent

    Sheraton Dubai Creek Hotel & Towers, Dubai - Dubai, United Arab Emirates

    Front Office reception
    July 2011 - July 2013 · 2 years and 1 month

  • Telephone Operator / Receptionist / Reservations Agent

    Hatta Fort Hotel - Dubai, United Arab Emirates

    Front Office reception
    November 2009 - July 2011 · 1 year and 9 months


  • BS in Information Technology|

    Camarines Sur Polytechnic Colleges - Nabua, Philippines

    June 2005 - March 2009


  • Tagalog
    Native or fluent
  • English
    Native or fluent


  • Acting
  • Art ( painting)
  • Blog
  • Dancing
  • Modeling
  • Music
  • - Photography
  • Singing
  • vlog
Masud Rana (BATHM, MBA Executive, Marketing)
Senior Reservations Sales Agent at IHG - InterContinental Hotels Group
Carmela Eugenio
Guest Services at Grosvenor House Dubai
Joel D' Souza
HR Administrator at Lamcy Plaza & Arabian Center Malls- Lals Group
View 7 connections
Burj Al Arab - Jumeirah
Dubai, United Arab Emirates
Novotel World Trade Centre
Dubai, United Arab Emirates
Jumeirah Group
Dubai, United Arab Emirates
Other members
Mo Elagouz
Dubai, United Arab Emirates
Julia Fernandez
Dubai, United Arab Emirates
Mohamed Shaaban
United Arab Emirates
Sameer Kumar
United Arab Emirates
United Arab Emirates
View 82236 members