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To seek an executive position in a dynamic and visionary organization, and to efficiently progress further in the same field. My aim is to assimilate in the organization as such, so as to become a credible asset for the organization’s effective functioning, and be a proficient team player for the achievement of its aims and objectives.
Specialties: Proficient in All Microsoft Office programs
Accurate and fast typing skills
Good knowledge in Macromedia Flash, Dream Weaver and Publisher , Fidelio and Opera System
Duty Manager ((FourPoints by Sheraton Downtown Dubai)
Marriott International - Bethesda, MD, United StatesOtherJuly 2013 - Now · 5 years and 7 months
Manager on duty and in-charge of decision making and handling all the guest complaints Oversee daily Front Desk duties and activities Assist on interviewing new FO agents including operator, receptionist, bellboys Handling full team schedule Supervise Front Desk staff, including Front Desk Agents, Night Auditors and Bellmen In-charge of making the schedule of the Team SPG Champion In-charge of the Starpush/Upsell Program in the property Troubleshoot all guest issues and problems Determine and process all guest compensation issues Inform Front Office Manager or General Manager of any major issues and process any compensation agreed by Front Office Manager or General Manager Ensure open communication with owner, group, wholesale and shuttle departments and ensure all pertinent information is given to the individual departments Assist with Direct and Group Guest Check In and Check Out and ensure all correct procedures are followed Ensure high level of customer service is maintained at all times by all Front Desk staff Assist with cash, credit card and debit card payments when necessary Assist with all incoming telephone calls to Front Desk lines Assist guests with all questions and reasonable requests Assist Front Desk Agents with daily shift audit and ensure all audits are correct
Duty Manager/Administration Manager
Four Points by Sheraton Downtown Dubai - Dubai, United Arab EmiratesFront Office receptionJuly 2013 - Now · 5 years and 7 months
Senior Guest Service Agent
Sheraton Dubai Creek Hotel & Towers, Dubai - Dubai, United Arab EmiratesFront Office receptionJuly 2011 - July 2013 · 2 years and 1 month
Telephone Operator / Receptionist / Reservations Agent
Hatta Fort Hotel - Dubai, United Arab EmiratesFront Office receptionNovember 2009 - July 2011 · 1 year and 9 months
BS in Information Technology|
Camarines Sur Polytechnic Colleges - Nabua, PhilippinesJune 2005 - March 2009
TagalogNative or fluent100%
EnglishNative or fluent100%
- Art ( painting)
- - Photography