Vanessa Tolete

Vanessa Tolete

Duty Manager ((FourPoints by Sheraton Downtown Dubai) at Marriott International
Lives in United Arab Emirates
over 6 months ago

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To seek an executive position in a dynamic and visionary organization, and to efficiently progress further in the same field. My aim is to assimilate in the organization as such, so as to become a credible asset for the organization’s effective functioning, and be a proficient team player for the achievement of its aims and objectives.

Specialties:  Proficient in All Microsoft Office programs
 Accurate and fast typing skills
 Good knowledge in Macromedia Flash, Dream Weaver and Publisher , Fidelio and Opera System

Experience

  • Duty Manager ((FourPoints by Sheraton Downtown Dubai)

    Marriott International - Bethesda, MD, United States

    Other
    July 2013 - Now · 5 years and 7 months

     Manager on duty and in-charge of decision making and handling all the guest complaints  Oversee daily Front Desk duties and activities  Assist on interviewing new FO agents including operator, receptionist, bellboys  Handling full team schedule  Supervise Front Desk staff, including Front Desk Agents, Night Auditors and Bellmen  In-charge of making the schedule of the Team  SPG Champion  In-charge of the Starpush/Upsell Program in the property  Troubleshoot all guest issues and problems  Determine and process all guest compensation issues  Inform Front Office Manager or General Manager of any major issues and process any compensation agreed by Front Office Manager or General Manager  Ensure open communication with owner, group, wholesale and shuttle departments and ensure all pertinent information is given to the individual departments  Assist with Direct and Group Guest Check In and Check Out and ensure all correct procedures are followed  Ensure high level of customer service is maintained at all times by all Front Desk staff  Assist with cash, credit card and debit card payments when necessary  Assist with all incoming telephone calls to Front Desk lines  Assist guests with all questions and reasonable requests  Assist Front Desk Agents with daily shift audit and ensure all audits are correct

  • Duty Manager/Administration Manager

    Four Points by Sheraton Downtown Dubai - Dubai, United Arab Emirates

    Front Office reception
    July 2013 - Now · 5 years and 7 months

  • Senior Guest Service Agent

    Sheraton Dubai Creek Hotel & Towers, Dubai - Dubai, United Arab Emirates

    Front Office reception
    July 2011 - July 2013 · 2 years and 1 month

  • Telephone Operator / Receptionist / Reservations Agent

    Hatta Fort Hotel - Dubai, United Arab Emirates

    Front Office reception
    November 2009 - July 2011 · 1 year and 9 months

Education

  • BS in Information Technology|

    Camarines Sur Polytechnic Colleges - Nabua, Philippines

    June 2005 - March 2009

Languages

  • Tagalog
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Acting
  • Art ( painting)
  • Blog
  • Dancing
  • Modeling
  • Music
  • - Photography
  • Singing
  • vlog
Connections
Masud Rana (BATHM, MBA Executive, Marketing)
Senior Reservations Sales Agent at IHG - InterContinental Hotels Group
Carmela Eugenio
Guest Services at Grosvenor House Dubai
Joel D' Souza
HR Administrator at Lamcy Plaza & Arabian Center Malls- Lals Group
View 7 connections
Following
Burj Al Arab - Jumeirah
Dubai, United Arab Emirates
Novotel World Trade Centre
Dubai, United Arab Emirates
Jumeirah Group
Dubai, United Arab Emirates
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View 82236 members