Vanessa Xavier Dias

Vanessa Xavier Dias

Guest Experience Officer at Andaz
Lives in London, United Kingdom

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About me

Since I was a kid I got triggered by Hospitality. We stayed a lot in Hotels almost so much that I feel I did grow up in Hotels. My mission is to make the guest's stay even more memorable than my best experiences, with just being myself, a real Hospitality Professional. Might sound difficult , but I can assure you that it is not impossible.

*** Seeking for new opportunities in and out London ***


11 years and 1 month

  • Guest Relations Manager

    Park Plaza London Waterloo - London, United Kingdom

    Guest Relations
    March 2019 - Now · 1 year

  • Front Office Receptionist

    Andaz London Liverpool Street - London, United Kingdom

    July 2017 - Now · 2 years and 7 months

    Dayhost/receptionist - Engaging with guests - Building relations with regular guests - Working and proposing new Front Office Related projects (Theme days,care stories, running map, weekend suggestion letters...) - Giving concierge info and directions - Training new starters - Helping guests from A-Z

  • Crosstraining Groups and Events

    ANdAZ - London, United Kingdom

    May 2017 - Now · 2 years and 9 months

    - showing our eventspaces - helping with executing events

  • Guest Experience Officer

    Andaz - London, United Kingdom

    Front Office reception
    November 2016 - Now · 3 years and 3 months

  • Senior Host

    Hostess Select - Antwerp, Belgium

    January 2009 - November 2016 · 7 years and 11 months

  • Senior Receptionist

    Belfius - Brussels, Belgium

    Front Office reception
    July 2016 - September 2016 · 3 months


  • Customer Service Excellence

    Reception Academy - London, United Kingdom

    March 2017 - March 2017

  • Professional Hotel Receptionist

    Reception Academy - London, United Kingdom

    September 2016 - October 2016

  • Event- and Marketingmanagement

    Syntra West - Kortrijk, Belgium

    September 2011 - July 2012

    Event- and Marketingmanagement certificate + Certificate Basic Knowledge Business Management

  • Reception and Public Relations

    PHTI Ghent - Ghent, Belgium

    September 2008 - July 2011

    PR and Public Relations Degree and got Graduated with an excellent score from this degree

  • Hotel Food and Beverage

    Hotelschool Stelle Matutina - Zottegem, Belgium

    September 2005 - July 2008

    Hotel Food and Beverage degree


3 languages

  • Dutch

    Native or fluent

  • English

    Full professional

  • French

    Full professional

Personal information


  • Dutch

Work Permits

  • European Union

Date of birth

December 03rd 1992


19 skills

  • Adaptable,flexible
  • contributing to new ideas
  • Energetic and flexible
  • F&B micros
  • Great communicator
  • Great customer service
  • hands on mentality
  • Love speaking to guests
  • Planning
  • Pro-active
  • Reliable and honest
  • Responsible and reliable
  • Staff-training
  • Strong guest care
  • supporting the managers and shiftleaders
  • Supportive
  • Takes Initiative
  • Team motivator
  • Use opera
Paolo De Luca
Food Engineer, F&B Manager, F&B Consultant at De Luca Food Solutions
Claire Allen
Reservations Coordinator at Dakota Hotels
Nicole Rohrer
HR Assistant at Tschuggen Grand Hotel
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