Vasileios Kountis

Vasileios Kountis

Concierge at THE ROMANOS A LUXURY COLLECTION RESORT
Lives in Athens, Greece

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About me

My name is Vasileios Kountis and the last 10 years, I have worked with great international top notch Companies, specialised in the hospitality and retail sector.
Characterised by my impeccable customer services skills, luxury profile and committed to the pursue of excellence, I would describe myself an asset for every company, contributing to customer retention and satisfaction.
Achieving my goals within deadlines in connection with my strong up-selling techniques towards revenue maximization, make me the ideal partner in the Front Line Operations.
Concluding, completing my profile, through my team working spirit and altruistic attitude towards my internal guests (colleagues), I successfully build employ engagement and contribute to employ motivation.

Experience

5 years and 1 month

  • Concierge

    THE ROMANOS A LUXURY COLLECTION RESORT - Romanos, Greece

    Front Office reception
    April 2018 - October 2018 · 7 months

  • Guest Service Agent

    TEMES S.A at Costa Navarino - Romanos, Greece

    Tourism
    September 2013 - October 2017 · 4 years and 2 months

  • Billing Coordinator

    The Westin Resort, Costa Navarino - Romanos, Greece

    Back Office
    May 2013 - September 2013 · 5 months

Education

  • Master of Science (MSc) Tourism Management

    ALBA Graduate Business School - Athens, Greece

    October 2016 - December 2018

  • Bachelor's Degree in Accounting and Finance

    Technological Educational Institute of Kalamata - Kalamata, Greece

    September 2003 - September 2009

Languages

3 languages

  • Greek

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Limited working

Personal information

Nationalities

  • Greek

Skills

10 skills

  • Customer Service Skils
  • Customer Services Management
  • Event Management
  • Event Sales
  • Guest Relations
  • Luxury Sales
  • Retail customer service
  • Retail sales
  • Service recovery
  • Time management

Additional Information

1 information shared

  • Distinctions

    Employee of the Month by the HR and Management Team, among 1200 employees in June 2014 at Navarino Dunes in Costa Navarino.

    1st prize for the annual performance of Navarino Collections’ team, due to its customer services among all departments of Costa Navarino resort.

    Full Scholarship from TEMES S.A., partner of Marriott International Inc. to fulfil my post graduate studies at ALBA Graduate Business School, The American College of Greece.

Connections
Aristea Tsakali
Web Content Coordinator at Aldemar Resorts
Marios Drakoulakos
Financial Controller at Mayor Hotels & Resorts
Iliana Iatrou
Concierge at Marriott International
View 8 connections
Following
Jumeirah Group
Dubai, United Arab Emirates
Baglioni Hotels
Milan, Italy
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