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Friendly, caring and service-oriented individual, opened for new career opportunities. Bringing strong hospitality and customer service skills to achieve the highest level of clients satisfaction and safety.
Mystery Shopper -Part Time
G.W.R. Consulting - Dubai, United Arab EmiratesPublic RelationsSeptember 2018 - Now · 3 months
Receiving invitations and instructions via email Work as a secret shopper to observe and measure customer service, product quality and the general environment of their establishments. Help businesses increase sales by assisting in improving customer service awareness. Provide feedback by writing reports about the shopping experience.
Emaar - Dubai, United Arab EmiratesOtherDecember 2017 - Now · 12 months
Pre-opening in Cova Dubai.
Double Tree by Hilton - Dubai, United Arab EmiratesF&B serviceDecember 2015 - December 2017 · 2 years and 1 month
Accountable for employee scheduling, and monthly payroll. Servicing outside catering and special occasion celebrations. Training new hires on hotel policies, computer systems, and customer engagement. Working side by side with a manager on restructuring minibar outlet. Overseeing operation of two restaurants: (I) All Day Dining restaurant ( 600 + breakfast covers ) together with additional restaurant extension to accommodate overflow; (II) Indian restaurant; (III) 24/7 room service outlet with minibars for 359 studios and apartments; (IV) banquet operation, and (V) Starbucks.
Warwick - Doha, QatarF&B serviceNovember 2014 - November 2015 · 1 year and 1 month
Servicing 3 restaurants: Italian, Grill lounge and all day dining restaurant with a capacity up to 180 guests. Experience in room service and minibar operations for 460 rooms.
Retail Sales Executive
Cropp Town - Lviv, UkraineRetailOctober 2010 - September 2014 · 3 years and 12 months
Welcome every client and provide the best client experience. Be involved in stock control and management. Assisting customers with product selection. Being responsible for processing cash and card payments. Drive and achieve individual and team objectives and be accountable for sales results. Developing the client book and updating the customer database. Responsible dealing with customer complaints.
Bavaria Tour - Lviv, UkraineTourismJune 2008 - August 2010 · 2 years and 3 months
Planning tours and tailoring them to suit the guests’ expectations, maintaining 100% customer satisfaction and happiness at all times. Responsible with cash float and ensure that it balances correctly at the end of the trip, sell and organize additional excursions and assisting the tourists through any necessary formalities (tourist point ticket purchases, hotel check-in and out, etc.).
Master Degree in Tourism Management
Ivan Franko National University – Ukraine - Lviv, UkraineJune 2006 - July 2011
UkrainianNative or fluent100%
RussianNative or fluent100%
- Always looking better options to improve service
- Cashiering skills
- -Computer skills
- Customer service oriented
- Hard Worker
- Team work