Vasyl Bobko

Vasyl Bobko

Head Bartender at Emaar
Lives in Dubai, United Arab Emirates
over 6 months ago

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Friendly, caring and service-oriented individual, opened for new career opportunities. Bringing strong hospitality and customer service skills to achieve the highest level of clients satisfaction and safety.

Experience

  • Mystery Shopper -Part Time

    G.W.R. Consulting - Dubai, United Arab Emirates

    Public Relations
    September 2018 - Now · 3 months

    Receiving invitations and instructions via email Work as a secret shopper to observe and measure customer service, product quality and the general environment of their establishments.  Help businesses increase sales by assisting in improving customer service awareness. Provide feedback by writing reports about the shopping experience.

  • Head Bartender

    Emaar - Dubai, United Arab Emirates

    Other
    December 2017 - Now · 12 months

    Pre-opening in Cova Dubai.

  • F&B Supervisor

    Double Tree by Hilton - Dubai, United Arab Emirates

    F&B service
    December 2015 - December 2017 · 2 years and 1 month

    Accountable for employee scheduling, and monthly payroll. Servicing outside catering and special occasion celebrations. Training new hires on hotel policies, computer systems, and customer engagement. Working side by side with a manager on restructuring minibar outlet. Overseeing operation of two restaurants: (I) All Day Dining restaurant ( 600 + breakfast covers ) together with additional restaurant extension to accommodate overflow; (II) Indian restaurant; (III) 24/7 room service outlet with minibars for 359 studios and apartments; (IV) banquet operation, and (V) Starbucks.

  • Head Waiter

    Warwick - Doha, Qatar

    F&B service
    November 2014 - November 2015 · 1 year and 1 month

    Servicing 3 restaurants: Italian, Grill lounge and all day dining restaurant with a capacity up to 180 guests. Experience in room service and minibar operations for 460 rooms.

  • Retail Sales Executive

    Cropp Town - Lviv, Ukraine

    Retail
    October 2010 - September 2014 · 3 years and 12 months

    Welcome every client and provide the best client experience. Be involved in stock control and management. Assisting customers with product selection. Being responsible for processing cash and card payments. Drive and achieve individual and team objectives and be accountable for sales results. Developing the client book and updating the customer database. Responsible dealing with customer complaints.

  • Manager

    Bavaria Tour - Lviv, Ukraine

    Tourism
    June 2008 - August 2010 · 2 years and 3 months

    Planning tours and tailoring them to suit the guests’ expectations, maintaining 100% customer satisfaction and happiness at all times. Responsible with cash float and ensure that it balances correctly at the end of the trip, sell and organize additional excursions and assisting the tourists through any necessary formalities (tourist point ticket purchases, hotel check-in and out, etc.).

Education

  • Master Degree in Tourism Management

    Ivan Franko National University – Ukraine - Lviv, Ukraine

    June 2006 - July 2011

Languages

  • Ukrainian
    Native or fluent
    100%
  • Russian
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • Always looking better options to improve service
  • Cashiering skills
  • Communication
  • -Computer skills
  • Customer service oriented
  • Flexible
  • Hard Worker
  • Punctual
  • Responsible
  • Team work
Connections
Stijn Van Bleyenbergh
Member of the Organization Committee at AMFORHT
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Reneiloe Ncube
Commis Chef 3 at Southern Sun,
View 21 connections
Following
Jumeirah Group
Dubai, United Arab Emirates
JW Marriott Hotel Dubai
Dubai, United Arab Emirates
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