Venera Petrova

Venera Petrova

Guest Services Agent at Park Plaza Westminster Bridge
Lives in London, United Kingdom
over 6 months ago

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Ambitious student at a School of Hospitality and Tourism Management with three years of experience delivering outstanding customer service, ranging from being a Guest Services Agent to Event Assistant. Desires a challenging internship opportunity in the Hospitality, Events and Tourism industries.

Experience

  • Guest Services Agent

    Park Plaza Westminster Bridge - London, United Kingdom

    Front Office reception
    June 2018 - Now · 8 months

    Covering a property with 1019 rooms, together with Park Plaza Waterloo with additional 500 rooms, contributed to my confidence and efficiency in a fast-paced work environment Manning the switchboard, taking external and internal calls and replying to emails in accordance to the company brand standards Handling courteously all guest questions, comments, complaints, requests and taking the necessary actions which developed my problem-solving and decision-making skills Providing a personalized guest service and recognising VIP guests Proactively upselling all services and facilities available to guests in the hotel Professional knowledge of Opera, Hotsos and Micros

  • Event Volunteer

    Learning2017 - Orlando, FL, United States

    Events
    November 2017 - November 2017 · 1 month

    Manned the registration desk at Disney's Coronado Springs Resort Convention Center, co-ordinated attendees, answered questions and successfully resolved issues Contributed to the safe and undisturbed speech of Michelle Obama by implementing safety procedures and collaborating with the security staff

  • Events Waiting Staff

    Scattergoods Agency - Guildford, United Kingdom

    F&B service
    July 2017 - June 2018 · 12 months

    Delivered high level of customer service during the operations at weddings, awards ceremonies and private company events at 4-5 star hotels, conference centers and golf clubs Frequently worked additional shifts at short notice in response to the agency's need, which developed further my flexibility

  • Event Assistant

    Festival of Wonder, University of Surrey - Guildford, United Kingdom

    Events
    May 2017 - May 2017 · 1 month

    Manned the reception desk by validating pre-booked tickets and issuing tickets on the day in a timely manner Ensured the smooth and safe arrival and departure of visitors by managing the entrance and exit Promoted different activities on site by speaking personally to visitors throughout the event

  • Events Waiting Staff

    Appetite4Work - Guildford, United Kingdom

    F&B service
    May 2017 - June 2018 · 1 year and 2 months

    Improved my teamwork and attention to detail skills during the service at events at hotels, racecourses and stadiums, along with running the service on a luxury boat cruise in Windsor

  • Sales Promoter

    Sky Vision and Stream Consult - Sofia, Bulgaria

    Sales & Marketing
    May 2016 - September 2016 · 5 months

    Regularly exceeded all targets in a high competitive market Organised weekly sales reports in Excel for the sales department to track product success Ranked as the most effective sales representative in the agency

  • Hostess and Sales Promoter

    Nevermind - Sofia, Bulgaria

    Sales & Marketing
    May 2016 - September 2016 · 5 months

    Friendly and professionally greeted and Interacted with visitors as a Hostess at concerts, conferences and football awards which increased customer satisfaction and enhanced my communication skills Achieved high sales percentage with value-focused customer service approach as a Sales Promoter at shops, night clubs, bars and restaurants Generated sales reports in Excel with data from a variety of sources

Education

  • BSc International Event Management

    University of Surrey, School of Hospitality and Tourism Management - England, United Kingdom

    September 2016 - Now

    Achieved excellence in all modules, subsequently enrolled in STARS (Surrey's Top Achievers Recognised and Supported) program for academic achievement. Obtained Global Graduate Award in French Stage 6 (C1)

  • Event Management: Student Exchange Program

    University of Central Florida - Rosen College of Hospitality Management - Orlando, FL, United States

    August 2017 - December 2017

    Achieved excellence in all modules

Languages

  • English
    Native or fluent
    100%
  • Bulgarian
    Native or fluent
    100%
  • French
    Limited working
    40%

Skills

  • Ability to work under pressure
  • Attention to detail
  • Flexibility/Adaptability
  • Hotsos
  • Micros
  • Microsoft Office
  • Motivation and eagerness to learn
  • Multitasking
  • Opera
  • Positive attitude
  • Strong communication skills
  • Teamwork
  • Time management
  • Work ethics
Connections
Mihai Lițoiu
Sales Executive at Radisson Blu Hotel, Bucharest
SHADY BANYATA
Night Manager at Swiss-Belhotel International
Following
Hyatt Regency Amsterdam
Amsterdam, Netherlands
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