Venita Dabhi

Venita Dabhi

Night auditor at The Doyle Collection
Lives in London, United Kingdom

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About me

Looking to work on a cruise ship

I am challenged by UCB, Birmingham,UK who have been invasively raping me for 7 years. I have both personal and professional experiences which have pushed me to become the diligent professional I am today. I am a reservation agent who has multiple levels of experience from different hotels in the role and I am seeking to move up to a supervisor position and end with the role of director of revenue. My passion for travelling serves me well in researching the market while I make informed decisions.

Experience

8 years

  • Night auditor

    The Doyle Collection - Kensington, London, United Kingdom

    Reception
    May 2021 - Now · 9 months

  • Revenue Trainee

    Platinum Agency - London, United Kingdom

    Revenue Management
    December 2019 - November 2020 · 1 year

    Siteminder Channel Manager to update rates & inventory, apply restrictions for room categories, days and minimum length of stay & checking that the chart is correct. Ihotelier Global Distribution System - Update rates, inventory, apply restrictions for room categories, days and minimum length of stay for BAR rate plan (ex/inclusive Meal Plans) & checking that the chart is correct. To load rate plans both negotiated company rate plans and promotional rate plans which include a linked product rule discounting rates from the BAR. Expedia, Booking.com, Agoda OTA's Partners - To load promotions on extranets, content, photos, policies, rate plans, reviews, messages for automatic response and manual response, looking at the Hotel's competitive set to reduce/ increase rates for dates within the next week and to provide notes on future months. Taking lead on a conference calls to discuss rate parity with Agoda and coming up resolutions. Checking Rate Parity across the OTA online channels and direct channel and distinguishing who sells wholesalers rates. To do market research and product research for promotions, policies for major holidays and to identify events throughout the year. Preparing reports for revenue meeting and taking initiative to generate revenue during the Covid 19 period by reading articles based on cancellations. Replying and distributing Emails as a Central reservations base. Liaising with FIT’s and providing distribution managed by the additionally covering Manager until the brand sells

  • temporary cluster reservation agent

    townsgate personel - London, United Kingdom

    Reservations
    July 2019 - December 2019 · 6 months

    Familiar with cirrus response software, channeling emails, completing amendments, inputting reservations from allocations utilising block codes into a multi property function of opera property management system,cancelling bookings on opera. Updating extranet confirmation for travel agents. Hotel beds * an example. Checking blocks, availability to solve with team members why a travel agent or company has booked out of their contract if the rate is not available. Taking payments on opera for multiple properties,posting payments, creating payment links, replying to messages on booking.com, adding requests onto booking in preparation for arrivals. Preparing company enquiries, editing Expedia bookings for Fine hotel and resorts. Companies worked for: GLH cluster reservation, The Langham, Shangri-La.

  • Reservation

    Royal Garden Hotel London - London, United Kingdom

    Reservations
    September 2018 - July 2019 · 11 months

    Creating reservations from phone calls and emails. Reply to emails related to inquiries about availability from diplomats, fit agents and corporate companies which have an account with us Reply to emails from OTA regarding cancellations or modification Reply to enquires from transient and long term stays regarding rates , cancellations or modification Similarly the above answering the questions by phone, seeking payment details over the phone. Creating bank transfer invoices and converting from excel to pdf Updating bookings when the confirmation come through outlook and our website central res system = synexis,also once payment has been taken and courtesy calls have been made, when cards have declined to contact the guest through the ota website or direct by email. Update reports regarding no shows, contact guests to confirm charges for no show via email and their arrival for stays more than one night Liaises with revenue manager about promotions on the website and with sales team who provide provisional and confirmed bookings to be entered on opera Our global distribution system is siteminder- all channels booking in from booking, Expedia, Central reservation system through synexis through sabre global distribution system and our input gds is siteminder to see if it interfaces with opera . Customer service - Phone generating a booking in the system based on their profile implementing rate codes - to be polite, use their name and also incorporate profile info to personalise the stay. Find out why they are in London and do they have plans set otherwise organise something - how are you. If they booked with us before. 94.9% mystery call

  • Night auditor

    Millennium hotel Gloucester - London, United Kingdom

    Reception
    September 2017 - October 2018 · 1 year and 2 months

    Checking in and out guests. Working with drug abused guests Settling city ledgers Saving reports after night audit Organising reg cards for the departure date in the side Doing a credit check and informing guests via messages on screen and by letters. Tracing all alerts required Ensuring tax is included on City ledger settlements. Creating reservations with ors Guest complaints settling within my capabilities however telemetry white noise has a big effect on responses Checking reports Having a discount allowance but utilising it when I can be sure the guest ain't lying due to word of mourt marketing tactics Extending pms and creating pms daily Checking departures and arrival notes and duplicates

  • Receptionist

    Megaro hotel - London, United Kingdom

    Reception
    August 2015 - December 2017 · 2 years and 5 months

    8 hour shifts, full time late and early shift. Covered night shifts as I am adaptable in shift covers. Dealing with guests - weed smokers or drunks that came in on the late shift as vips. Checking in and out guests on opera pms with reservation system being on pms not Ors. Served alcholo as a new concept was introduced as minimix. Guests could check out early. No show procedure for flexible rate and advance rate. Advance rate guest have their room for the stay booked. If checked out. No reinstation. Walk in bookings include 7day bookings in our apartments. Dealing with the restaurant to ensure reservations were made on open table or passed on to food and beverage manager. Dealing with trip advisor complaints.

  • Temp f & b host

    Dorchester Collection - London, United Kingdom

    Host/Hostess
    May 2016 - September 2017 · 1 year and 5 months

    Hosting implementing of open table Following staffs requests Making follow up calls to confirm bookings with open table

  • Frontof house restaurant receptionist

    Sosharu, sarastro - London, United Kingdom

    Reception
    January 2016 - July 2017 · 1 year and 7 months

    Working with open table Hosting guests Amending bookings, cancellations, no shows. Follow up to confirm telephone calls, Creating invoices, Adding invoices to the till, Taking and making group bookings, Working with the central reservation system to create and confirm bookings and seats Working with book a table to transfer bookings to open table.

  • Front Desk Receptionist

    Khans Indian Restaurant - Europe

    Reception
    June 2014 - March 2017 · 2 years and 10 months

  • Licensed Massage Therapist

    Bens health and beauty - Europe

    Spa
    September 2013 - September 2016 · 3 years and 1 month

  • receptionist

    khans - London, United Kingdom

    Reception
    June 2015 - March 2016 · 10 months

Education

  • University College Birmingham - Hospitality, Tourism and Culinary Management - Birmingham, United Kingdom

    September 2010 - September 2014

Languages

2 languages

  • English

    Native or fluent

  • French

    Notions

Personal information

Nationalities

  • British

Date of birth

April 02nd 1991

Skills

23 skills

  • Amadeus GDS
  • Business Writing
  • Channel management
  • Communcation
  • Customer-service
  • Driving licence
  • EPOS
  • Fastbooking
  • Graduated student
  • Group booking
  • Hospitable
  • IHotelier
  • Internet and Email usage
  • Market Research
  • Microsoft Word
  • Opera PMS
  • Order taking
  • Rate Distribution
  • Research skills
  • Reservations
  • Siteminder
  • Synxis
  • Telephone handling
Connections
ARVIND PANCHAL
Network Engineer at ZAK
Ana Maria Sasu
Reservations Coordinator at Fortnum and Mason
Filip Hotra
General Manager at Speciality Restaurants Ltd.
View 36 connections
Following
Frasers Hospitality Europe
London, United Kingdom
The Ascott Limited - UK
London, United Kingdom
Other members
Rares Ciuverca
Brașov, Romania
Calvin Susanto
Bali, Indonesia
Irene Deboni
London, United Kingdom
Taxap Peer
Buford, GA, United States
View 297105 members
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