Verónica Lima

Verónica Lima

Hotel Manager at The Beautique Hotels
Lives in Lisbon, Portugal

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About me

After graduating in Hospitality Management, I initiated my career working in the most prestigious 5-star luxury hotels in Lisbon, Palma de Mallorca, and Dubai. I have gained solid skills in customer experience and guest retention through my time working for high-end international clientele. I’m looking for a position that allows my knowledge of management skills to grow and to be of service to a team. My strengths are organizational skills, leadership within a team environment and high-end customer management. I have high personal standards and an unrivalled work ethic, all of which means I strive to be the best version of myself. I want to build a career that not only allows me to live a happy lifestyle but serves the world in the process.

Experience

9 years and 9 months

  • Hotel Manager

    The Beautique Hotels - Lisbon, Portugal

    Management
    May 2022 - Now · 1 year and 11 months

    Responsible for overseeing all aspects of the hotel day-to-day, making sure that the hotel is running smoothly. Helped with the opening of the 4th hotel of the company.

  • Project Delivery Manager

    Hoppers Hut Cafe, Ltd - London, United Kingdom

    Project Management
    February 2022 - May 2022 · 4 months

    Managing the opening of a restaurant. Dealing with licenses and permits, budget, social media, accounting, and recruitment management, building of the standards, training staff, dealing with suppliers and partners, creating the business plan and brand book for the company.

  • Project Delivery Manager

    CS10 Investimentos, LDA - Lisbon, Portugal

    Project Management
    May 2021 - November 2021 · 7 months

    Project manager for the opening of a luxury boutique hotel in the city centre of Lisbon.

  • Guest Relations - Team Leader

    Jumeirah Al Naseem - Dubai, United Arab Emirates

    Management
    November 2019 - May 2020 · 7 months

    Lies on a pristine beachfront location in Dubai's Madinat Jumeirah. Currently the pioneer for the University Standards of Jumeirah. We have managed to significantly increase our team skills, by consistency to outperform our goals and customer's expectations, providing unique and remarkable experiences.

  • Guest Relations/ Jumeirah Local

    Jumeirah Port Soller Hotel & Spa - Jumeirah Group - Port de Sóller, Spain

    Management
    June 2019 - November 2019 · 6 months

    Situated in a World Heritage place. Our mission was to ensure all guests were given a personalised service. I was part of the creation of Guest Relation department. I was also responsible for guest retention, managing hotel operations and VIP clients. During the last month of the season, I also assisted the hotel SPA.

  • Front Desk/ Guest Relations

    Summum Prime Boutique Hotel - Illes Balears, Spain

    Guest Relations
    November 2018 - June 2019 · 8 months

    5-star Boutique Hotel located in the historical area of Palma de Mallorca. I worked and dealt with the different departments of the hotel and facilities management.

  • Guest Relations Agent

    Corinthia Hotel Lisbon - Lisbon, Portugal

    Guest Relations
    February 2018 - August 2018 · 7 months

    Biggest 5-star hotel in Portugal. I dealt and worked with the several departments, reporting directly to the HOD’s and GM. I was also responsible for coaching interns.

  • Front Office Receptionist

    SANA Lisboa Hotel - Lisbon, Portugal

    Reception
    January 2016 - February 2018 · 2 years and 2 months

    Highly recognized hotel specialized on the corporate segment. I had a key collaboration in the following areas: Front Office, Guest Relations, Reservations, Events and Groups.

  • Receptionist

    Palácio Ramalhete - Lisbon, Portugal

    Reception
    April 2013 - December 2015 · 2 years and 9 months

    Luxury boutique hotel installed in an 18th century palace. I did some part-time jobs during several occasions, being responsible for the operations during shifts and coaching of interns.

  • Receptionist/ Guest Relations

    Vila Galé Collection Palácio dos Arcos - Paço de Arcos, Portugal

    Guest Relations
    April 2015 - July 2015 · 4 months

    This is a 5-stars hotel, recently installed in an old palace (Palácio dos Arcos), in the Estoril Coast Line (Paço de Arcos), near Lisbon. I worked in the Reception and Guest Relations. This was an internship included on my degree’s program.

Education

Languages

3 languages

  • Spanish

    Native or fluent

  • Portuguese

    Native or fluent

  • English

    Native or fluent

Personal information

Nationalities

  • Portuguese

Driving License

Yes

Skills

21 skills

  • Autonomy
  • Communicaton
  • F&B
  • Fidelio Software
  • Good work ethic
  • Guest Relations
  • Highly organized
  • Host
  • Host Software
  • Hotsos
  • Leadership skills
  • Learning & Development
  • Maturity in the workplace
  • Micros Software
  • NewHotel Software
  • Opera Software
  • OTA Knowledge
  • POS software
  • Relationship Management
  • Teamworker
  • Vila Galé Software

Additional Information

1 information shared

  • Volunteer Manager

    I have worked as volunteer in a social project (“GJS – Grupo de Jovens Solidários”), that I created with other colleges of mine from High School, helping people in need. We also worked in partnership with a house of orphan children, in 2011 and 2012, Lisbon area.

Connections
Hermes Recruit
Cruise Ship Careers at Hermes Recruitment
Gonçalo Viterbo
Night Manager en Renaissance Barcelona Hotel
Sofia Santos
Guest Relations at Corinthia Hotel Lisbon
View 8 connections
Following
Four Seasons Hotels & Resorts Selected Jobs
Selected Jobs
Barcelona, Spain
Marriott International
Other members
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