Verónica Lima

Verónica Lima

Guest Relations Agent at Corinthia Hotel Lisbon
Lives in Lisbon, Portugal
over 6 months ago

Join Hosco and view Verónica's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

25 years old, graduated in Hotel Management, currently working in the biggest 5-star hotel in Lisbon as Guest Service Deliver.
Strong skills in customer relationship management and process organization.
I look for having a strong global knowledge level in hospitality facilities management. I wish to proceed my career to the commercial and guest relationship management, making use of my communication skills. However, I’ll be happy to join to another challenging project in the hospitality and tourism sector, if that addresses my profile and three main goals: Costumer Service, Leadership and Management.

Experience

  • Guest Relations Agent

    Corinthia Hotel Lisbon - Lisbon, Portugal

    Guest Relations
    February 2018 - Now

    With 518 rooms I work as guest relations, assisting all the guests needs. I deal and work with the several departments of the hotel, reporting directly to the HOD’s and GM, in order to get costumers loyalty and making sure we exceed their expectations.

  • Front Office Receptionist

    SANA Lisboa Hotel - Lisbon, Portugal

    Front Office reception
    January 2016 - February 2018

    One of the biggest hotels in Lisbon, specialized on the corporate segment. I worked as a front office agent. Also, giving assistance to the guest relations, reservation and group departments.

  • Receptionist

    Vila Galé Collection Palácio dos Arcos - Paço de Arcos, Portugal

    Front Office reception
    April 2015 - July 2015

    This is a 5-stars hotel, recently installed in an old palace (Palácio dos Arcos), in the Estoril Coast Line (Paço de Arcos), near Lisbon. I worked in the Reception and Guest Relations. This was an internship included on my degree’s program.

  • Receptionist

    Palácio Ramalhete - Lisbon, Portugal

    Front Office reception
    April 2014 - November 2015

    High-level boutique hotel installed in an 18th century palace, in a noble area of Lisbon (this palace is related with an important Portuguese novel). Following my first internship, during the summer of 2014, the hotel owner invited me to do some part-time job during 2014 and 2015, due to my upright performance. In that job, I was responsible for all the operations during my shift, including the coaching of interns.

Languages

  • Portuguese
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Full professional
    80%
  • French
    Limited working
    40%

Skills

  • Autonomy
  • Communicaton
  • F&B
  • Fidelio Software
  • Guest Relations
  • Highly organized
  • Host Software
  • Leadership skills
  • Learning & Development
  • Maturity in the workplace
  • Micros Software
  • NewHotel Software
  • Opera Software
  • OTA Knowledge
  • POS software
  • Relationship Management
  • Teamworker
  • Vila Galé Software

Other

  • Volunteer Manager

    I have worked as volunteer in a social project (“GJS – Grupo de Jovens Solidários”), that I created with other colleges of mine from High School, helping people in need. We also worked in partnership with a house of orphan children, in 2011 and 2012, Lisbon area.

Connections
Krishna Dhungana
Loss Prevention Supervisor at Four Seasons Resort Seychelles At Desroches Island
Bárbara Sousa
Training Technician at Escola de Hotelaria e Turismo do Estoril
View 5 connections
Following
Hosco
Geneva, Switzerland
Other members
Tomás Ornelas
Lisbon, Portugal
Patricia Jeca
Lisbon, Portugal
Miguel Amaral
Estoril, Portugal
Obai Radwan
Lisbon, Portugal
Diogo Cardoso
Lisbon, Portugal
View 309184 members