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25 years old, graduated in Hotel Management, currently working in the biggest 5-star hotel in Lisbon as Guest Service Deliver.
Strong skills in customer relationship management and process organization.
I look for having a strong global knowledge level in hospitality facilities management. I wish to proceed my career to the commercial and guest relationship management, making use of my communication skills. However, I’ll be happy to join to another challenging project in the hospitality and tourism sector, if that addresses my profile and three main goals: Costumer Service, Leadership and Management.
Guest Relations Agent
Corinthia Hotel Lisbon - Lisbon, PortugalGuest RelationsFebruary 2018 - Now
With 518 rooms I work as guest relations, assisting all the guests needs. I deal and work with the several departments of the hotel, reporting directly to the HOD’s and GM, in order to get costumers loyalty and making sure we exceed their expectations.
Front Office Receptionist
SANA Lisboa Hotel - Lisbon, PortugalFront Office receptionJanuary 2016 - February 2018
One of the biggest hotels in Lisbon, specialized on the corporate segment. I worked as a front office agent. Also, giving assistance to the guest relations, reservation and group departments.
Vila Galé Collection Palácio dos Arcos - Paço de Arcos, PortugalFront Office receptionApril 2015 - July 2015
This is a 5-stars hotel, recently installed in an old palace (Palácio dos Arcos), in the Estoril Coast Line (Paço de Arcos), near Lisbon. I worked in the Reception and Guest Relations. This was an internship included on my degree’s program.
Palácio Ramalhete - Lisbon, PortugalFront Office receptionApril 2014 - November 2015
High-level boutique hotel installed in an 18th century palace, in a noble area of Lisbon (this palace is related with an important Portuguese novel). Following my first internship, during the summer of 2014, the hotel owner invited me to do some part-time job during 2014 and 2015, due to my upright performance. In that job, I was responsible for all the operations during my shift, including the coaching of interns.
ESHTE Escola Superior de Hotelaria e Turismo do Estoril [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Estoril, PortugalSeptember 2012 - July 2015
PortugueseNative or fluent100%
EnglishNative or fluent100%
- Fidelio Software
- Guest Relations
- Highly organized
- Host Software
- Leadership skills
- Learning & Development
- Maturity in the workplace
- Micros Software
- NewHotel Software
- Opera Software
- OTA Knowledge
- POS software
- Relationship Management
- Vila Galé Software
I have worked as volunteer in a social project (“GJS – Grupo de Jovens Solidários”), that I created with other colleges of mine from High School, helping people in need. We also worked in partnership with a house of orphan children, in 2011 and 2012, Lisbon area.