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About me
Considero-me resiliente, dinâmica, proativa e trabalho sempre com paixão. Tenho uma grande capacidade de automotivação e tenho gosto por trabalho em equipa. Partilho os meus conhecimentos com os outros, e tenho sempre vontade de aprender. Sou criativa, e isso faz com que pense de forma regular, como podemos melhorar a empresa em prol dos nossos objetivos. Sou leal à empresa que me contrata.
*****
I consider myself a resilient, dynamic, and a proactive person putting passion in everything I do. I have a great self-motivation and I enjoy teamwork. I love to share my knowledge and I am always eager for new learning. I am also a creative person, and this leads me to be always thinking in what I can do to develop or improve the company objectives. I am loyal to the company who hires me.
Experience
24 years and 1 month
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General Manager
The Beautique Hotels - Lisbon, Portugal
ManagementApril 2019 - February 2022 · 2 years and 11 months- Business Plan (operation and sales & marketing) - Awareness and brand position – TBH - factor of success - P&L (profit and loss) map implementation - Sales & Marketing budget implementation - SOP (standard operational procedures) implementation - factor of success - Human Resources management - factor of success - Opening of the 3rd property, Madalena Beautique Hotels - factor of success - “Clean & Safe” certificate implementation and its protocol and procedures - factor of success
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Front Office & Guest Services Director/HOD
Corinthia Hotel Lisbon - Lisbon, Portugal
ManagementJanuary 2013 - February 2019 · 6 years and 2 months- Business Plan (operation and strategies) - SOP (standard operational procedures) implementation - DISCOVERY loyalty program implementation through Global Hotel Alliance - factor of success - Revinate/InGuest programme implementation - factor of success - Duty Manager - factor of success
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Executive Club & Guest Services Manager
Corinthia Hotel Lisbon - Lisbon, Portugal
Room Division ManagementSeptember 2011 - December 2012 · 1 year and 4 months- Business Plan (operation and strategies) - Implementation of all procedures and SOP for the Guest Services/Concierge/Guest Relations area - factor of success - Implementation of the Executive Club concept in the hotel (procedures and team) - factor of success - MOD Manager on Duty - factor of success - “Quality Champion” – part of the hotel group with the objective of generate actions related to the quality of service
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Senior Sales Manager
Corinthia Hotel Lisbon - Lisbon, Portugal
SalesSeptember 2005 - August 2011 · 6 years- Development and responsible for the following sales segments: corporate; airlines and MICE (Italian and Russian markets) - factor of success - Anual Business Plan - factor of success - Corporate Club loyalty program implementation - factor of success - MOD Manager on Duty - “Quality Champion” – part of the hotel group with the objective of generate actions related to the quality of service
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Sales Supervisor
Lisbon Marriott Hotel - Lisbon, Portugal
SalesNovember 2003 - September 2005 · 1 year and 11 months- Responsible for the hotel promotion in the Scandinavian market - Local promotion for: DMC’s; travel agents; corporate accounts and airlines
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Sales Executive
Continental Hotels - Lisbon, Portugal
SalesJanuary 2000 - October 2003 · 3 years and 10 months- Local and international contracts (corporate accounts) - factor of success - Local promotion to corporate accounts and travel agents
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Director of S&M Assistant
Continental Hotels - Lisbon, Portugal
SalesNovember 1998 - December 1999 · 1 year and 2 months- Administrative work for the Directors of Sales and sales department
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Professor
Antonio Sergio Professional School - Setúbal Municipality, Portugal
EducationOctober 1997 - July 1998 · 10 months- 10th and 11th degrees – Management, Marketing and Accounting
Education
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Corinthia Advanced Management Program
Swiss Hotel Management School [ SEG ] - Montreux, Switzerland
September 2014 - June 2016 -
Hospitality & Tourism Management
ISPI - Instituto Superior Politécnico Internacional/Universidade Internacional
September 1993 - June 1998
Languages
4 languages
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English
Native or fluent
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Portuguese
Native or fluent
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Spanish
Professional working
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French
Limited working
Personal information
Nationalities
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Portuguese
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