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About me
Dopo oltre un decennio in Asia, e' arrivato il momento di ritornare alle mie origini ma senza dimenticare il bagaglio di esperienze pratiche e la mia passione per i viaggi, la conoscenza di nuove persone e la mia naturale predisposizione al contatto umano.
Experience
12 years and 7 months
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Guest Relations
Castello di Vicarello - Luxury Castle - Tuscany, Italy
Guest RelationsApril 2019 - September 2019 · 6 months -
guest relations
pavilion hotel - Phnom Penh, Cambodia
Guest RelationsDecember 2017 - June 2018 · 7 months• Check guest satisfaction and feedback • Entertaining guests suggesting places to go and helping them to arrange their stay • Problem solving in connection with GM and front desk to accomodate special requests or disappointment • Create new activities to let guests have a unique experience • Training for emotional intelligence and sense of hospitality
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Guest Relations
Maads - Phnom Penh, Cambodia
OtherDecember 2017 - June 2018 · 7 months -
owner and manager
la creperie phnom penh - Phnom Penh, Cambodia
ManagementSeptember 2013 - October 2017 · 4 years and 2 months• Start-up: research of the location, coordination of renovation works and choice of materials, research of suppliers and price negotiation, • Events organization, • Staff recruitment and management, • Customers relationship management, • Advertising strategies
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trainer and guest relation/hostess
Pavillion Hotel - Phnom Penh, Cambodia
HostessApril 2016 - February 2017 · 11 months• Training and supervising service staff at breakfast time. • Entertaining guests suggesting places to go and helping to arrange their stay • Contributing to the preparation of staff guidelines manual, • Contributing to new menu layout and advising on new kitchen layout
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Manager/buyer
The Place Ltd - Hong Kong
Administration & GeneralNovember 2006 - April 2013 · 6 years and 6 months• Price negotiations • Sourcing and development of new items • Quotations preparation • Orders management, following up from initial quotations to delivery, including inspections in production factories • Office coordination (four people in Hong Kong and one in China)
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buyer
3nity Ltd - Hong Kong
Administration & GeneralJanuary 2006 - October 2006 · 10 months
Education
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Istituto Tecnico per il turismo Mazzotti
September 1994 - June 1999
Languages
7 languages
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Italian
Native or fluent
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French
Native or fluent
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English
Full professional
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Central Khmer
Limited working
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German
Limited working
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Portuguese
Notions
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Spanish
Notions
Personal information
Nationalities
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Italian
Skills
4 skills
- able to manage sma
- Dynamic
- Friendly
- Interactive and talkative