Veronica Amadio

guest relations at pavilion hotel

Lives in Treviso, Italy

over 6 months ago

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Dopo oltre un decennio in Asia, e' arrivato il momento di ritornare alle mie origini ma senza dimenticare il bagaglio di esperienze pratiche e la mia passione per i viaggi, la conoscenza di nuove persone e la mia naturale predisposizione al contatto umano.

Experience

guest relations

pavilion hotel - Phnom Penh, Cambodia

Guest Relations

December 2017 - June 2018 · 7 months

• Check guest satisfaction and feedback • Entertaining guests suggesting places to go and helping them to arrange their stay • Problem solving in connection with GM and front desk to accomodate special requests or disappointment • Create new activities to let guests have a unique experience • Training for emotional intelligence and sense of hospitality
Guest Relations

Maads - Phnom Penh, Cambodia

Other

December 2017 - June 2018 · 7 months
trainer and guest relation/hostess

Pavillion Hotel - Phnom Penh, Cambodia

Hostess

April 2016 - February 2017 · 11 months

• Training and supervising service staff at breakfast time. • Entertaining guests suggesting places to go and helping to arrange their stay • Contributing to the preparation of staff guidelines manual, • Contributing to new menu layout and advising on new kitchen layout
owner and manager

la creperie phnom penh - Phnom Penh, Cambodia

Management

September 2013 - October 2017 · 4 years and 2 months

• Start-up: research of the location, coordination of renovation works and choice of materials, research of suppliers and price negotiation, • Events organization, • Staff recruitment and management, • Customers relationship management, • Advertising strategies
Manager/buyer

The Place Ltd - Hong Kong

Administration & General

November 2006 - April 2013 · 6 years and 6 months

• Price negotiations • Sourcing and development of new items • Quotations preparation • Orders management, following up from initial quotations to delivery, including inspections in production factories • Office coordination (four people in Hong Kong and one in China)
buyer

3nity Ltd - Hong Kong

Administration & General

January 2006 - October 2006 · 10 months