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Dopo oltre un decennio in Asia, e' arrivato il momento di ritornare alle mie origini ma senza dimenticare il bagaglio di esperienze pratiche e la mia passione per i viaggi, la conoscenza di nuove persone e la mia naturale predisposizione al contatto umano.
pavilion hotel - Phnom Penh, CambodiaGuest RelationsDecember 2017 - June 2018 · 7 months
• Check guest satisfaction and feedback • Entertaining guests suggesting places to go and helping them to arrange their stay • Problem solving in connection with GM and front desk to accomodate special requests or disappointment • Create new activities to let guests have a unique experience • Training for emotional intelligence and sense of hospitality
Maads - Phnom Penh, CambodiaOtherDecember 2017 - June 2018 · 7 months
trainer and guest relation/hostess
Pavillion Hotel - Phnom Penh, CambodiaHostessApril 2016 - February 2017 · 11 months
• Training and supervising service staff at breakfast time. • Entertaining guests suggesting places to go and helping to arrange their stay • Contributing to the preparation of staff guidelines manual, • Contributing to new menu layout and advising on new kitchen layout
owner and manager
la creperie phnom penh - Phnom Penh, CambodiaManagementSeptember 2013 - October 2017 · 4 years and 2 months
• Start-up: research of the location, coordination of renovation works and choice of materials, research of suppliers and price negotiation, • Events organization, • Staff recruitment and management, • Customers relationship management, • Advertising strategies
The Place Ltd - Hong KongAdministration & GeneralNovember 2006 - April 2013 · 6 years and 6 months
• Price negotiations • Sourcing and development of new items • Quotations preparation • Orders management, following up from initial quotations to delivery, including inspections in production factories • Office coordination (four people in Hong Kong and one in China)
3nity Ltd - Hong KongAdministration & GeneralJanuary 2006 - October 2006 · 10 months
Istituto Tecnico per il turismo MazzottiSeptember 1994 - June 1999
ItalianNative or fluent100%
FrenchNative or fluent100%
Central KhmerLimited working40%
- able to manage sma
- Interactive and talkative