Veronica Cobeng

Veronica Cobeng

Royal Service and Guest Experience Supervisor at Fairmont The Palm, Dubai
Lives in Dubai, United Arab Emirates

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About me

I am accustomed to a multicultural environment where hard work is the norm. I enjoy taking new challenges every day. As an active problem-solver and an extremely organized individual, I successfully handled telephone calls, guest complaints and administrative duties in my department.

I had been recognized as a real multitasker. Since I possess a friendly attitude, working in a team environment will be easy for me. My positive approach overcomes any detrimental waves that come in the way of my accomplishments.

Experience

6 years and 2 months

  • Royal Service and Guest Experience Supervisor

    Fairmont The Palm, Dubai - Dubai, United Arab Emirates

    Rooms division
    March 2019 - Now · 10 months

    Manage all online platforms, analyze all guest feedback and continuously improve the guest experience through guest feedback analysis after checkout as well as linking Royal Service Manager reports to Voice of Guest reports and identifying common alerting signs in Front Office, Food and Beverage and Spa and Recreation.

  • Royal Service Supervisor

    Fairmont the Palm, Dubai - Dubai, United Arab Emirates

    Rooms division
    February 2017 - February 2019 · 2 years and 1 month

    Operate the telecommunication and dining reservations operations efficiently and ensures that all standards are followed. Supervise and assist colleagues with their duties. Performs aspects of human resources and training functions including pre-screen interviews, coaching, disciplinary actions, performance reviews and training new colleagues in the department.

  • Royal Service/Dining reservations Agent

    Fairmont the Palm Dubai - Dubai, United Arab Emirates

    Front Office reception
    October 2013 - February 2017 · 3 years and 5 months

    Handle call inquiries with regards to all dining reservation inquiries, booking and special requests. Maintain the Palm Dining Mailbox and ensure that all emails are handled within 2 hours. Handles group reservation and creates Restaurant Event Orders and communicate to respective department. Working closely with Marketing Team and coordinate the ongoing promotions. Create and amend floor plan for each outlet. Assist the outlet if there is a need for hostess.

Languages

2 languages

  • Tagalog

    Native or fluent

  • English

    Full professional

Personal information

Nationalities

  • Philippine

Skills

8 skills

  • adminstrative task
  • call handling
  • Eat2Eat
  • Microsoft Office
  • Opera PMS
  • Royal Service Manager
  • Structured and Organized
  • Telephone skills
Connections
Mohamed Mahmoud Behairy
Night manager at FORM Hotel Dubai a member of Design Hotels
Dila Ram Kandel
Concierge Agent at JA THE RESORT & HOTEL JEBEL ALI DUBAI
WAQAS AHMED
CCTV Operator & Acting Supervisor at Fairmont the Palm Dubai
View 26 connections
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