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I am accustomed to a multicultural environment where hard work is the norm. I enjoy taking new challenges every day. As an active problem-solver and an extremely organized individual, I successfully handled telephone calls, guest complaints and administrative duties in my department.
I had been recognized as a real multitasker. Since I possess a friendly attitude, working in a team environment will be easy for me. My positive approach overcomes any detrimental waves that come in the way of my accomplishments.
6 years and 2 months
Royal Service and Guest Experience Supervisor
Fairmont The Palm, Dubai - Dubai, United Arab EmiratesRooms divisionMarch 2019 - Now · 10 months
Manage all online platforms, analyze all guest feedback and continuously improve the guest experience through guest feedback analysis after checkout as well as linking Royal Service Manager reports to Voice of Guest reports and identifying common alerting signs in Front Office, Food and Beverage and Spa and Recreation.
Royal Service Supervisor
Fairmont the Palm, Dubai - Dubai, United Arab EmiratesRooms divisionFebruary 2017 - February 2019 · 2 years and 1 month
Operate the telecommunication and dining reservations operations efficiently and ensures that all standards are followed. Supervise and assist colleagues with their duties. Performs aspects of human resources and training functions including pre-screen interviews, coaching, disciplinary actions, performance reviews and training new colleagues in the department.
Royal Service/Dining reservations Agent
Fairmont the Palm Dubai - Dubai, United Arab EmiratesFront Office receptionOctober 2013 - February 2017 · 3 years and 5 months
Handle call inquiries with regards to all dining reservation inquiries, booking and special requests. Maintain the Palm Dining Mailbox and ensure that all emails are handled within 2 hours. Handles group reservation and creates Restaurant Event Orders and communicate to respective department. Working closely with Marketing Team and coordinate the ongoing promotions. Create and amend floor plan for each outlet. Assist the outlet if there is a need for hostess.
Native or fluent
- adminstrative task
- call handling
- Microsoft Office
- Opera PMS
- Royal Service Manager
- Structured and Organized
- Telephone skills