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I am a very dynamic, open-minded and motivated person. I was able to develop my good communication and intercultural skills during my working experience in Spain and Germany. I am a friendly, motivated person, who has a passion to serve others and an ability to pleasantly surprise my customers by doing something above and beyond their expectations. I always have a smile on my face, possess a positive, flexible and international approach to things and I can play a vital role in creating a great first impression, thereby ensuring that all customers receive a VIP service.
Further Education as Guest Experience Manager
Innside By Melia - Dresden, GermanyFront Office receptionMarch 2018 - Now · 11 months
VIP handling: Communicates and prepares the arrival of VIP'S according to established procedures and standards. Managing customer feedback, Responding to guests needs, Solve possible incidences of the guest.
Meliá Hotels International - Dresden, GermanyFront Office receptionOctober 2016 - Now · 2 years and 4 months
BrockmannundKnoedler - Dresden, GermanyFront Office receptionSeptember 2015 - September 2016 · 1 year and 1 month
X-Hostel - Málaga, SpainFront Office receptionFebruary 2014 - October 2014 · 9 months
EnglishNative or fluent100%
ItalianNative or fluent100%
SpanishNative or fluent100%
GermanNative or fluent100%
- Client care
- Front Office
- Public Speaking
- Team work