VERONICA TORRES LUNA

VERONICA TORRES LUNA

Senior Consultant at Asiri Marketing
Lives in Barcelona, Spain
over 6 months ago

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I am a person who likes to work with a dynamic, patient, motivated and customer oriented team. I want to develop my career in the field of tourism by setting higher goals and making a positive contribution to my workplace. Deep knowledge of the hospitality segment, ability to achieve budgets, B2B and B2C sales experience, as well as excellent communication and negotiation skills are some of the characteristics that I have developed throughout my working life.

Experience

  • Meeting Planner

    Fira Barcelona - Alimentaria & Foodtech - Barcelona, Spain

    Events
    January 2018 - Now · 11 months

    Event planning, design and production while managing all project delivery elements within time limits Liaise with clients to identify their needs and to ensure customer satisfaction Conduct market research, gather information and negotiate contracts prior to closing any deals Provide feedback and periodic reports to stakeholders Propose ideas to improve provided services and event quality Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc Ensure compliance with insurance, legal, health and safety obligations Specify staff requirements and coordinate their activities Cooperate with marketing and PR to promote and publicize event Proactively handle any arising issues and troubleshoot any emerging problems on the event day Conduct pre- and post – event evaluations and report on outcomes Research market, identify event opportunities and generate interest

  • Senior Consultant

    Asiri Marketing - Barcelona, Spain

    Sales & Marketing
    January 2014 - Now · 4 years and 11 months

    Compiling and distributing financial and statistical information such as budget spreadsheets. analysing questionnaires writing reports, company brochures and similar documents organising and hosting presentations and customer visits assisting with promotional activities visiting customers/external agencies helping to organise market research

  • ADMINISTRATIVE ACCOUNTING

    BATA - Alicante, Spain

    Finance/Accounting
    August 2016 - August 2017 · 1 year and 1 month

    Opening post Filing Matching delivery notes to invoices Scanning documents into the finance drive Accounts Payable processing Printing daily exchange rates General admin within the department

  • Receptionist

    Eurostars Hotel - Alicante, Spain

    Front Office reception
    January 2011 - September 2015 · 4 years and 9 months

  • DUTY MANAGER

    AccorHotels - Alicante, Spain

    Front Office reception
    July 2007 - March 2015 · 7 years and 9 months

    Occupy the hotel lobby and other public areas, particularly at busy times Engage Guests in conversation and provide general assistance Manage, record, and resolve promptly all Guest complaints Meet and greet VIP Guests and major corporate clients upon arrival Coordinate the services and special facilities provided to long-stay Guests Understand all credit procedures and ensure they are applied Stay current with all hotel products, services, policies and emergency procedures Monitor Guest satisfaction reports and implement actions to improve results Handle, record and follow through with management issues or emergencies that arise Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

Education

  • DEGREE OF TOURISM

    University of Alicante - Hospitality and Tourism Management - Alicante, Spain

    September 2004 - July 2007

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Professional working
    60%
  • French
    Limited working
    40%
  • Catalan
    Notions
    20%

Skills

  • Always happy
  • Flexible and proactive
  • Good team worker
  • Highly motivated
  • Self-organization
  • Team motivation

Other

  • Proyecto personal activo

    Empezó siendo un reto para 4 socios y ha salido a flote ampliando nuestras áreas de conocimiento y marco laboral.

    https://asiri.es/

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View 5 connections
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