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I am a person who likes to work with a dynamic, patient, motivated and customer oriented team. I want to develop my career in the field of tourism by setting higher goals and making a positive contribution to my workplace. Deep knowledge of the hospitality segment, ability to achieve budgets, B2B and B2C sales experience, as well as excellent communication and negotiation skills are some of the characteristics that I have developed throughout my working life.
Fira Barcelona - Alimentaria & Foodtech - Barcelona, SpainEventsJanuary 2018 - Now · 11 months
Event planning, design and production while managing all project delivery elements within time limits Liaise with clients to identify their needs and to ensure customer satisfaction Conduct market research, gather information and negotiate contracts prior to closing any deals Provide feedback and periodic reports to stakeholders Propose ideas to improve provided services and event quality Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc Ensure compliance with insurance, legal, health and safety obligations Specify staff requirements and coordinate their activities Cooperate with marketing and PR to promote and publicize event Proactively handle any arising issues and troubleshoot any emerging problems on the event day Conduct pre- and post – event evaluations and report on outcomes Research market, identify event opportunities and generate interest
Asiri Marketing - Barcelona, SpainSales & MarketingJanuary 2014 - Now · 4 years and 11 months
Compiling and distributing financial and statistical information such as budget spreadsheets. analysing questionnaires writing reports, company brochures and similar documents organising and hosting presentations and customer visits assisting with promotional activities visiting customers/external agencies helping to organise market research
BATA - Alicante, SpainFinance/AccountingAugust 2016 - August 2017 · 1 year and 1 month
Opening post Filing Matching delivery notes to invoices Scanning documents into the finance drive Accounts Payable processing Printing daily exchange rates General admin within the department
Eurostars Hotel - Alicante, SpainFront Office receptionJanuary 2011 - September 2015 · 4 years and 9 months
AccorHotels - Alicante, SpainFront Office receptionJuly 2007 - March 2015 · 7 years and 9 months
Occupy the hotel lobby and other public areas, particularly at busy times Engage Guests in conversation and provide general assistance Manage, record, and resolve promptly all Guest complaints Meet and greet VIP Guests and major corporate clients upon arrival Coordinate the services and special facilities provided to long-stay Guests Understand all credit procedures and ensure they are applied Stay current with all hotel products, services, policies and emergency procedures Monitor Guest satisfaction reports and implement actions to improve results Handle, record and follow through with management issues or emergencies that arise Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
DEGREE OF TOURISM
University of Alicante - Hospitality and Tourism Management - Alicante, SpainSeptember 2004 - July 2007
SpanishNative or fluent100%
- Always happy
- Flexible and proactive
- Good team worker
- Highly motivated
- Team motivation
Proyecto personal activo
Empezó siendo un reto para 4 socios y ha salido a flote ampliando nuestras áreas de conocimiento y marco laboral.