Veronika Stoykova

Veronika Stoykova

Guest Relations Manager at Barceló
Lives in Sofia, Bulgaria
over 6 months ago

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I have worked in almost every branch of the Hospitality Industry and am currently studying Innovation in Hospitality which will give me the opportunity to advise on novelties and development in the industry. I am interested in hotels, golf, Marketing and Entrepreneurship.

Experience

  • Guest Relations Manager

    Barceló - El Cotillo, Spain

    Guest Relations
    January 2018 - April 2018 · 4 months

    Guest complaints, welcome get together meetings for the guests, reception duties, restaurant welcome, management meeting attendance, amenities preparation.

  • Management trainee

    Hotel dei Consoli - Rome, Italy

    Management Trainee
    February 2017 - April 2017 · 3 months

    Italian study Program practicing Italian language while working in a boutique hotel in Rome. Finished two weeks intensive Italian course at Dante Alighieri language school in Rome.

  • Reservations Specialist German and Worldwide Sales

    Marriott Cork - Cork, Ireland

    Reservations
    November 2016 - December 2016 · 2 months

    Selling all Marriott brands on the phone in German and English to the German and Worldwide market by using PURE reservation system. Undergone Marriott intensive sales training.

  • Sales Trainee

    Hilton Worldwide Germany - Frankfurt, Germany

    Sales & Marketing
    May 2016 - November 2016 · 7 months

    Maintenance of current accounts Competition analysis Taking minutes during conference calls Weekly sales report Contracting

  • Reception Associate

    Majestic Hotel Group - Barcelona, Spain

    Front Office reception
    July 2014 - February 2015 · 8 months

    Reception and switchboard operator duties, Concierge using Tesipro and Go Concierge duties. Reservations and welcoming of large groups.

  • Golf and Hotel Management Trainee

    La Cala de Mijas Golf Hotel - Marbella, Spain

    Management Trainee
    June 2013 - December 2013 · 7 months

    Pro shop assistant, Marshall, Starter, Buggey desk, Worked in all hotel departments of the golf resort like Reception, Housekeeping, Spa and Marketing.

  • Tourist Department

    Holiday Club Travel agency - Sofia, Bulgaria

    Administration & General
    February 2012 - January 2013 · 12 months

    Increased partners' network during WTM tourism exchange, assisted customers with holiday choice.

  • Interim Guest Relations Manager & Tui representative

    Robinson Playa Granada - Granada, Spain

    Rooms division
    May 2011 - September 2011 · 5 months

  • Guest Service Supervisor

    One&Only; Royal Mirage, Dubai - Dubai, United Arab Emirates

    Rooms division
    August 2008 - November 2008 · 4 months

  • Guest Relations Manager

    Magic Life der Club Duni - Sozopol, Bulgaria

    Rooms division
    April 2006 - November 2009 · 3 years and 8 months

  • Management trainee

    Magic Life der Club Waterworld - Antalya, Turkey

    Management Trainee
    February 2005 - June 2005 · 5 months

  • Receptionist

    Magic Life Duni - Sozopol, Bulgaria

    Front Office reception
    June 2000 - November 2003 · 3 years and 6 months

Education

Languages

  • Bulgarian
    Native or fluent
    100%
  • German
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Professional working
    60%
  • Italian
    Professional working
    60%

Skills

  • Golf
  • GuestCentric
  • Guest Relations
  • Innovation
  • Leisure Travel
  • Luxury Travel
  • Multi languages
  • Sales Skills
  • Service mind
  • Team Management
Connections
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
Marc Borrell
Resident Manager of Luxury Boutique Hotel @Cerf Island Resort & Spa Seychelles | Official Winner of ‘World Luxury Hotel Award’ - 2018 en Cerf Resort Seychelles
Taxap Peer
Student from Kalinga University
View 42 connections
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