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I have worked in almost every branch of the Hospitality Industry and am currently studying Innovation in Hospitality which will give me the opportunity to advise on novelties and development in the industry. I am interested in hotels, golf, Marketing and Entrepreneurship.
Guest Relations Manager
Barceló - El Cotillo, SpainGuest RelationsJanuary 2018 - April 2018 · 4 months
Guest complaints, welcome get together meetings for the guests, reception duties, restaurant welcome, management meeting attendance, amenities preparation.
Hotel dei Consoli - Rome, ItalyManagement TraineeFebruary 2017 - April 2017 · 3 months
Italian study Program practicing Italian language while working in a boutique hotel in Rome. Finished two weeks intensive Italian course at Dante Alighieri language school in Rome.
Reservations Specialist German and Worldwide Sales
Marriott Cork - Cork, IrelandReservationsNovember 2016 - December 2016 · 2 months
Selling all Marriott brands on the phone in German and English to the German and Worldwide market by using PURE reservation system. Undergone Marriott intensive sales training.
Hilton Worldwide Germany - Frankfurt, GermanySales & MarketingMay 2016 - November 2016 · 7 months
Maintenance of current accounts Competition analysis Taking minutes during conference calls Weekly sales report Contracting
Majestic Hotel Group - Barcelona, SpainFront Office receptionJuly 2014 - February 2015 · 8 months
Reception and switchboard operator duties, Concierge using Tesipro and Go Concierge duties. Reservations and welcoming of large groups.
Golf and Hotel Management Trainee
La Cala de Mijas Golf Hotel - Marbella, SpainManagement TraineeJune 2013 - December 2013 · 7 months
Pro shop assistant, Marshall, Starter, Buggey desk, Worked in all hotel departments of the golf resort like Reception, Housekeeping, Spa and Marketing.
Holiday Club Travel agency - Sofia, BulgariaAdministration & GeneralFebruary 2012 - January 2013 · 12 months
Increased partners' network during WTM tourism exchange, assisted customers with holiday choice.
Interim Guest Relations Manager & Tui representative
Robinson Playa Granada - Granada, SpainRooms divisionMay 2011 - September 2011 · 5 months
Guest Service Supervisor
One&Only; Royal Mirage, Dubai - Dubai, United Arab EmiratesRooms divisionAugust 2008 - November 2008 · 4 months
Guest Relations Manager
Magic Life der Club Duni - Sozopol, BulgariaRooms divisionApril 2006 - November 2009 · 3 years and 8 months
Magic Life der Club Waterworld - Antalya, TurkeyManagement TraineeFebruary 2005 - June 2005 · 5 months
Magic Life Duni - Sozopol, BulgariaFront Office receptionJune 2000 - November 2003 · 3 years and 6 months
MSc Innovation in hospitality
HTSI School of Tourism & Hospitality Management Sant Ignasi - Barcelona, SpainSeptember 2015 - September 2016
PG in Golf Management
Les Roches Marbella International School of Hotel Management [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Marbella, SpainJanuary 2015 - January 2016
BBA in Business Administration
Hotel Institute Montreux - Montreux, SwitzerlandSeptember 2004 - June 2007
BulgarianNative or fluent100%
GermanNative or fluent100%
SpanishNative or fluent100%
EnglishNative or fluent100%
- Guest Relations
- Leisure Travel
- Luxury Travel
- Multi languages
- Sales Skills
- Service mind
- Team Management