Victor Juma

Victor Juma

Senior Server, Garden Peruvian Restaurant at JW Marriott Marquis Hotel Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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To obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Experience

  • Senior Server, Garden Peruvian Restaurant

    JW Marriott Marquis Hotel Dubai - Dubai, United Arab Emirates

    F&B service
    January 2017 - Now · 1 year and 11 months

     Promotes and maintain a positive working relationship at all times with all the colleagues of Outlet and JW Marriott Marquis.  Attends & conduct all training sessions and be aware of any changes to menus, hotel and departmental policies and procedures, service standards as well as business trends and requirements.  Have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel and be able to answer any guest questions about menu items in an informative and helpful way while always taking corrective action if service errors occur, ensuring all solutions exceed the guests expectation.  Attends & conduct pre-shift, weekly and monthly meetings to continually improve the guest’s experience where revenue reports are shared within the team as well as ways to increase the revenue with minimum cost.  Ensuring all training conducted are submitted every month to the Learning & Development Department before deadline date

  • Restaurants Reservation Agent, Food & Beverage

    J W Marriott Marquis Hotel Dubai - Dubai, United Arab Emirates

    F&B service
    August 2016 - September 2016 · 2 months

  • Food & Beverage Associate, Aqua Pool Bar & Terrace

    JW Marriott Marquis Hotel Dubai - Dubai, United Arab Emirates

    F&B service
    May 2015 - December 2016 · 1 year and 8 months

    Reporting to Outlet Manager, responsibilities and essential job functions include but are not limited to the following.  Promote and maintain a positive working relationship at all times with all the colleagues of Outlet and JW Marriott Marquis.  Attend & conduct all training sessions and be aware of any changes to menus, hotel and departmental policies and procedures, service standards as well as business trends and requirements.  Have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel and be able to answer any guest questions about menu items in an informative and helpful way while always taking corrective action if service errors occur, ensuring all solutions exceed the guests expectation.  Attend & conduct pre-shift, weekly and monthly meetings to continually improve the guest’s experience where revenue reports are shared within the team as well as ways to increase the revenue with minimum cost.

  • Headwaiter, Sikia Fine Dinning Restaurant

    Crowne Plaza Hotel- Nairobi - Nairobi, Kenya

    F&B service
    August 2010 - April 2015 · 4 years and 9 months

    Reporting to Restaurant Manager,  Achieve total guest satisfaction and organizational profitability through effective utilization of all resources.  Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation.  Contribute to meet and maximize the monthly revenue budget for the respective outlet.  Develop and maintain positive working relationships with others, and support team to reach common goals while leading the Restaurant service team as a professional, ensuring efficient and flexible service  Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

  • Shift Cordinator, Brew Bistro & Lounge

    Big Five Breweries - Nairobi, Kenya

    F&B service
    October 2009 - July 2010 · 10 months

    Reporting to Lounge Manager,  Organize, plan and control the day-to-day operations of the Outlet  To have a full working knowledge and capability to Supervise, correct and demonstrate all F&B service duties and tasks in the assigned place of work to the standard set  Check-up of food quality, presentation and set-up of buffet and salad bar on every meals  Note employee food complaints and suggestions to be attended to and resolve to report to the Human Resources and Food & Beverage Department  Suggest measures to minimize operational cost while carrying out monthly inventories of stores, equipment, etc  Be responsible for timely meal service as per timings outlined for the Outlet  Assists during Food and Beverage service and takes responsibility for maximizing revenue.  Ensures that the staffs are familiar with the content of menus, wine list, and food and wine pairing.

  • Server, The Observatory Pool Terrace

    Windsor Golf Hotel and Resort - Nairobi, Kenya

    F&B service
    June 2008 - May 2009 · 12 months

    Reporting to Restaurant Supervisor,  Greet & seat customers and serve them in a professional, discreet & personalized way Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests  Consistently monitor quality of food & beverage being served  Practice good customer relations and attend to customer complaints / queries satisfactorily  Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment  Actively use up selling techniques to exceed guest expectations and increase revenue  Relay orders taken to the bar and kitchen and collect orders promptly  Know all items available in the menu and the daily specials as well as the methods of preparation and the condiments that accompany the meal

Education

  • Kisumu Polytechnic University - Kisumu, Kenya

    January 1999 - November 2003

Languages

  • English
    Native or fluent
    100%

Skills

  • Computer skill
  • Customer Focused
  • F&B Operations
  • Food and Beverage
  • Food Safety
  • Health & Safety
  • Leadership
  • Opera PMS
  • Operation
  • Restaurants reservations
  • Trainer
Connections
Galina Sverchkova
Artisan Server at JW Marriott Marquis Hotel Dubai
Sonali Chatterjee
Event and Room sales manager at Ajman Beach Hotel
Jassim Tazi
Human Ressources Coordinator at Groupe AccorHotels - Fairmont Dubai
View 21 connections
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