Victoria Bilenko

Victoria Bilenko

Rooms Division Management Trainee at 1 Hotel South Beach
Lives in Miami, FL, United States
over 6 months ago

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With over 3 years of international management experience within hotel and event industry I am very flexible and adaptable to deal with diverse work. My creative approach, commitment to meet people’s expectations and excellent organizing skills will be a great asset to a company. As a highly motivated and detail-oriented individual with outstanding communication skills, I am a great team worker, however equally comfortable working individually too.

Currently in search of a supervisory position in project and events management in order to build on my current experience and continue to make customers’ experiences unforgettable.

Experience

  • Rooms Division Management Trainee

    1 Hotel South Beach - Miami, FL, United States

    Rooms division
    July 2017 - July 2018 · 1 year and 1 month

    Performed daily rooms inspections. Prepared rooms for VIP clients. Maintained customer service satisfaction standards. Prepared and decorated rooms for special guests' occasions. Supervised the team of room attendants and housemen. Provided necessary training and support for employees. Motivated team members and maintained a productive working environment. Was responsible up to 300 check-in/check-out processes per day. Explained amenities and activities of the hotel. Responded to queries both on the phone and in person. Assisted guests with any requests and handled guests complaints. Managed billing procedures and invoices. Assisted guests and planned special occasions based on requests. Laised with other departments and ensured communication flow.

  • Rooms Division Management Trainee

    Hyatt Place/Hyatt House Denver - Denver, CO, United States

    Rooms division
    December 2015 - December 2016 · 1 year and 1 month

    Completed management tasks and reports on a daily, weekly and monthly basis. Controlled and performed monthly inventories of supplies and made sure it was up to date. Suggested necessary improvements during management meetings to ensure successful operation flow between departments.  Controlled expenditures and set budgets  Instilled a calm, organized approach when interacting in stressful situations. Supervised housekeeping, laundry and front office departments. Ensured and maintained confidentiality of guest's information and followed proper protocol to secure and protect data.

  • Butler

    One&Only; Reethi Rah, Maldives - Malé, Maldives

    Front Office concierge
    October 2014 - April 2015 · 7 months

    Took care of all VIPs and coordinated with all concerned departments to fulfill needs and requests. Was responsible and planned entire guest’s stay (from arrival to departure), was on call 24/7. Was in charge up to 15 families or couples a day, planned and booked their day to day island activities based on the preferences (was in control to make sure guest's days were well balanced with both active and relaxed time. Provided personal butler duties to guests with a sense of priority and dedication. Organized and planned guests' special occasions (honeymoons, birthdays, weddings, proposals, date nights, surprise parties and etc.)  Ensured clients needs and priorities were met with agreed timeline of the event and budget preferences. Communicated with relative departments to ensure strategic planning of events was at the best level. Ensured the flow of the events was smooth throughout entire time.

Education

  • Bachelor of Hons in International Hotel and Events Management

    IMI International Management Institute Switzerland - Lucerne, Switzerland

    September 2013 - April 2017

    A Bachelor Degree holder in International Hotel and Events Management with honors. Validated by Manchester Metropolitan University, United Kingdom. Dissertation Topic: Main Approaches to Work Motivation of the Employees in Hotel Sector. Case Study: Hyatt Place/Hyatt House Hotel, Denver, Colorado, USA

  • High School Diploma

    Gymnasium 31 - Cherkasy, Ukraine

    September 2002 - June 2013

    High School Diploma with Honors

Languages

  • Ukrainian
    Native or fluent
    100%
  • Russian
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • German
    Limited working
    40%

Skills

  • Creative
  • Good time management
  • Responsible and reliable
  • Self Motivated
  • • strong interpersonal and communication skills
  • Team motivator
  • Well-organized
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