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Marriott International - Lyon, FranceFront Office receptionSeptember 2017 - Now · 1 year and 5 months
- Proceed to check-in and check-out in an efficient and personalized manner /making billings and payments / presentation of Marriott Rewards ' program and his benefits / Enrollments and upsale - Control of rate, billings and e-certs for Marriott Rewards members. - Night audit / making the day-end closing - Edition of reports for hotel's departments (restaurant / housekeeping / front office manager / general manager) - Communication about problems encountered during the night and solutions provided - Booking taxi and wake-up call Many in-house trainings to better understand the departments' problematics and what are the links with my department.
Master en Gestion de projets culturels et Evenementiel
Université Lumière Lyon 2 - Lyon, FranceSeptember 2011 - May 2013
FrenchNative or fluent100%