Victoria RICHARD

Victoria RICHARD

Night manager at Marriott International
Lives in Lyon, France
over 6 months ago

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Experience

  • Night manager

    Marriott International - Lyon, France

    Front Office reception
    September 2017 - Now · 1 year and 5 months

    - Proceed to check-in and check-out in an efficient and personalized manner /making billings and payments / presentation of Marriott Rewards ' program and his benefits / Enrollments and upsale - Control of rate, billings and e-certs for Marriott Rewards members. - Night audit / making the day-end closing - Edition of reports for hotel's departments (restaurant / housekeeping / front office manager / general manager) - Communication about problems encountered during the night and solutions provided - Booking taxi and wake-up call Many in-house trainings to better understand the departments' problematics and what are the links with my department.

Education

  • Master en Gestion de projets culturels et Evenementiel

    Université Lumière Lyon 2 - Lyon, France

    September 2011 - May 2013

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Italian
    Notions
    20%
Connections
Maurizio Redaelli
Cluster General Manager at The Franklin, The Gore, The Pelham - Starhotels
Cristina Santos
Front Desk Supervisor at Grosvenor House, A JW Marriott Hotel
Róbert C
Assistant General Manager at Lake district hotels
View 11 connections
Following
Potters Resort
United Kingdom
Other members
Mohamed MOUTAA
Ferney-Voltaire, France
Arnaud Picard
Reignier-Esery, France
Elodie DALLEAU
Lyon, France
View 83309 members