Victoria Stewart

Victoria Stewart

Waitress at pizza express
Lives in Manchester, United Kingdom
over 6 months ago

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Recently graduated from Manchester Metropolitan University in Hospitality Business Management. Looking for roles in the hospitality industry closely linked to HR, training and/or learning and development.

Experience

  • Waitress

    pizza express - Manchester, United Kingdom

    F&B service
    July 2016 - October 2016

    Part time, temporary position whilst studying for final year of university. The role involved: • Integrating as part of a large team • Handling promos and customer complaints whilst communicating with managers efficiently • Being responsible for cash from tables served on shift • Dealing with customers respectfully and professionally in a high pressure and fast-paced environment

  • Assistant manager

    Barburrito - Manchester, United Kingdom

    Management
    October 2010 - September 2015

    - Led interviewing, hiring and training of new staff for my store and processing their paperwork. - Coordinated stock control and procurement, dealing with suppliers first hand. - Responsible for inputting sales, stock and labour into spreadsheets to share key performance indicators with senior management, regularly providing recommendations and commentary. - Accountable for food safety and hygiene protocols and documenting evidence in the form of temperature logs and use of ‘day-dot’ stickers. - Responsible for maintaining standards to ensure business and industry regulations were met and in-house and third party audits were passed successfully. - Often chosen to deputise in the absence of the Store Manager.

  • Supervisor

    Base Bar Cafe - Manchester, United Kingdom

    F&B service
    January 2010 - March 2010

    • Dealt with stock control and purchase of new stock in the kitchen and bar area • In charge of till duties and cash handling during shift and at night when locking the premises • Organised private events held at the bar • Involved in advertisement for the bar for its music and drink promotional nights • Responsible for the training of new bar and kitchen staff • Obtained skills in cocktail making and learnt an extensive menu

  • Waitress/Bar staff

    Monroes Carvery - Alicante, Spain

    F&B service
    October 2005 - January 2010

    • Dealt with customers of multi nationalities when working in the restaurant and bar • At times managed the bar, practicing day to day bar tasks such as cashing up the till, changing barrels and accepting deliveries in Spanish

Education

  • Hospitality Business Management

    The Hollings Faculty at the Manchester Metropolitan University - Manchester, United Kingdom

    September 2015 - July 2017

    Predicted a first class honours degree. • Managing People and Service - Understanding the evolution of Human Resource management as a discipline and applying the operational skills and practices HR managers need to achieve success in their role • Leadership and International Management – Analysing the importance of leadership and management in work organisations. Identifying key characteristics that determine effective leadership • Strategies in Hospitality Management - Understanding and addressing strategic management decision making in the hospitality industry, in regards to design of delivery systems, forecasting, appraising operational performance, failure recovery and planning for operational improvement • Synergy – Developing professional and employability skills, behaviours and attitudes relating to the hospitality industry

Languages

  • English
    Native or fluent
    100%
  • Spanish
    Notions
    20%

Skills

  • Administrative support
  • Approachable
  • Assistant manager
  • Barman/Waiter
  • Cash Flow
  • Confidence with people
  • Enjoy working with people
  • Honesty and loyalty
  • Maintain confidentiality
  • Managing people
  • Passionate
  • Respectful

Other

  • Noticeable achievements

    • Nominated for the ITT Hospitality & Catering Student of the year award
    • Achieved a 1st class honours for my dissertation on the use of standardised training within the hospitality industry and how millennials view this style of training
    • A member of the MMU Vice Chancellor’s Tutorial group – one of 12 students selected by the department heads and Vice Chancellor to collaborate in groups and debate hot topics
    • A member of the winning team for the university competition in Hotel Operations Tactics and Strategy (HOTS), which included competing in a national final held by the Institute of Hospitality
    • Obtained a Silver Grade in LAMDA exams as part of extracurricular activities whilst in secondary school, entailing public speaking, which included a form of pronunciation training
    • BIIAB Level 2 in: Health and Safety, Personal License Holder, Understanding and selling wine and Food Safety

Following
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Issy-les-Moulineaux, France
Marriott Hotel Al Forsan
Abu Dhabi, United Arab Emirates
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