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Head of Business Development
Far & Beyond Journeys Pvt. Ltd. - SwitzerlandAsset ManagementJanuary 2014 - Now
Journey Sutra represents “The Fine Art of Travel” and threads together the finest handcrafted journeys to the Indian subcontinent. • Built brand awareness and sales by developing client relationships and identifying key partners for future growth of Journey Sutra in Europe. • Manage presence on Social Media channels such as Facebook and Instagram and engage potential travellers through the use of imagery and content.
F&B strategy consultant
Nestlé S.A. - Lausanne, SwitzerlandOtherApril 2014 - June 2014
Student Business Project – Review of a premium F&B concept with a focus towards the London and Vienna markets. Via in-depth analysis of quantitative & qualitative data, market research and site visits: Established procedures and made recommendations to optimize operational efficiency and service flow. Developed creative and unique food offer with an emphasis on the Grab & Go concept. Recommended innovative take-away packaging to enhance customer experience.
Pre-Opening/ Guest Experience Asst. Manager
The Temple Hotel - Beijing, ChinaOtherJune 2013 - October 2013
Main Area of Work: Developed Standard Operating Procedures for efficient delivery of services and smooth integration of future employees. Developed marketing & pricing strategies using in depth environmental research along with a competition & SWOT analysis. Designed internal operational concepts after identifying the key market trends & needs and wants of our target segments. Created an Ipad page consisting of room & artwork descriptions, “survival techniques”, and concierge recommendations for each suite in order to attract sales and return visits along with ensuring a hassle-free stay for guests. Created documentation such as Confirmation of Reservations, Pre-arrival letters, Guest feedback forms, departure forms etc. Managed all aspects of guest experience and customer relations including reservations, check-in, special requests etc. Interacted with clients and conducted hotel tours to generate interest in bookings and sales of artwork. Evaluated feedback from guests to constantly
Shangri-La Hotels and Resorts - EuropeOtherAugust 2012 - September 2012
Summer Intern, Marketing & Communications Main Area of Work: - Negotiations with sponsors such as Fratelli Wines and Pernod Ricard for an event featuring celebrity food critic, Vir Sanghvi. - Wrote formal documents such as press releases and media invites to promote the event among the crème de la crème of Delhi. - Researched new marketing strategies for the hotel. - Brainstormed ideas for future events in order to attract more people and boost profit. Thereby, helping in the planning of the Oktoberfest Carnival in Delhi.
Oberoi Hotels & Resorts - EuropeOtherDecember 2010 - April 2011
Intern- Operations- 283 room business hotel Main Area of Work: One month exposure each in F&B service, Front Office, Kitchen and Housekeeping departments. Thereby learning essential skills such as attention to detail and customer satisfaction by serving numerous guests on an everyday basis.
Bachelor of Science in International Hospitality Management
Ecole hôtelière de Lausanne - Lausanne, SwitzerlandSeptember 2010 - July 2014
EnglishNative or fluent100%
HindiNative or fluent100%