Viktoria Tsiareshka

Viktoria Tsiareshka

senior guest service-groups coordinator at at.mosphere burj khalifa
Lives in Dubai, United Arab Emirates

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About me

Belarus
Christian
170cm
60 kg
Single
English-fluent speaking and writing
Turkish-intermediate speaking ,understanding, writing.
Russian-native language

Experience

7 years and 1 month

  • senior guest service-groups coordinator

    at.mosphere burj khalifa - Dubai, United Arab Emirates

    Other
    April 2017 - Now · 2 years and 10 months

    Greeted guests walking in the door and ascertained guests needs. Present menus, make recommends and take order. Resolve guests concerns in a prompt manner. Liaise between staff and customers to ensure great service. Provide professional and customer focused service to our guests. Check available table and give free to the guest. Answers incoming calls in a polite and courteous manner. Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings Booking for walk-in guests and groups reservation (by phone, guest directly and by e-mail) Provides information about restaurant and lounge menus to guests. Maintain clean and organized tables and work area. Ensure the quantity of food is sufficient to cater to the number of guests. Politely request guests to wait in waiting area if no table is available.

  • guest services executive ,front desk

    Al Murooj Rotana - Dubai, United Arab Emirates

    Front Office reception
    June 2016 - March 2017 · 10 months

    Provide professional and customer focused service to our guests, from check-in until check-out. Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures.  Answers incoming calls in a polite and courteous manner. Demonstrate a complete understanding of the hotel’s policies, procedures and service standards. Have full knowledge of the hotel facilities and services. Handles Cashiering /Billing. Handle all issue and guest complaints and resolving with supervisor or manager. Making room move if guest requested (subject to availability) Prepare all documents and blank for tomorrow check-in Preparing room allocation after check-out for today check-in.

  • Receptionist

    Kemal Bay Hotel - Alanya, Turkey

    Front Office reception
    April 2012 - August 2015 · 3 years and 5 months

    Responsible in registering the guest upon arrival. Responsible for assisting individual, group and corporate guests when they check in and check out of the hotel. Handles Cashiering /Billing, compilation of guest bills. Updating guest profiles, handling allocation of rooms. Handles all reasonable requests from guests to ensure their comfort, satisfaction and safety. Taking reservations for walk-in in guests and offering valuable information regarding accommodation and services as well as reservations over the phone. Administer all reservations, cancellations and no-shows, in line with hotel policy

Education

  • Event coordinator

    Armani Hotel - Dubai, United Arab Emirates

    February 2018 - March 2018

  • Receptionist

    rotana hotel - Dubai, United Arab Emirates

    January 2017 - February 2017

  • diploma

    Maxim Tanka Belarusian state Pedagogical University - Minsk, Belarus

    September 2009 - March 2012

    pedagogical,social psychology and music teacher.

  • diploma

    MaksimGlinka Minsk State Music College - Minsk, Belarus

    September 2004 - July 2007

    Pedagogical and music

Languages

3 languages

  • English

    Native or fluent

  • Russian

    Native or fluent

  • Turkish

    Full professional

Personal information

Nationalities

  • Belarusian

Date of birth

February 16th 1987

Additional Information

5 informations shared

  • Opera

    1 year

  • Power Point

  • Word,Excell

  • Open Table

  • computer skills

    Word, Power Point, Excell, Opera, Respack( reservation program food and beverage) ,Elektra( front office system), 3 CP machine, Vikas( passport scaning programm)

Connections
Paolo De Luca
Food Engineer, F&B Manager, F&B Consultant at De Luca Food Solutions
Rocío González
HR International - DACH and Eastern Europe at MANGO
Muhammad moeed Gul
Housekeeping Supervisor at Emrill Services LLC
View 37 connections
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