English-fluent speaking and writing
Turkish-intermediate speaking ,understanding, writing.
7 years and 1 month
Greeted guests walking in the door and ascertained guests needs. Present menus, make recommends and take order. Resolve guests concerns in a prompt manner. Liaise between staff and customers to ensure great service. Provide professional and customer focused service to our guests. Check available table and give free to the guest. Answers incoming calls in a polite and courteous manner. Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings Booking for walk-in guests and groups reservation (by phone, guest directly and by e-mail) Provides information about restaurant and lounge menus to guests. Maintain clean and organized tables and work area. Ensure the quantity of food is sufficient to cater to the number of guests. Politely request guests to wait in waiting area if no table is available.
Provide professional and customer focused service to our guests, from check-in until check-out. Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures. Answers incoming calls in a polite and courteous manner. Demonstrate a complete understanding of the hotel’s policies, procedures and service standards. Have full knowledge of the hotel facilities and services. Handles Cashiering /Billing. Handle all issue and guest complaints and resolving with supervisor or manager. Making room move if guest requested (subject to availability) Prepare all documents and blank for tomorrow check-in Preparing room allocation after check-out for today check-in.
Responsible in registering the guest upon arrival. Responsible for assisting individual, group and corporate guests when they check in and check out of the hotel. Handles Cashiering /Billing, compilation of guest bills. Updating guest profiles, handling allocation of rooms. Handles all reasonable requests from guests to ensure their comfort, satisfaction and safety. Taking reservations for walk-in in guests and offering valuable information regarding accommodation and services as well as reservations over the phone. Administer all reservations, cancellations and no-shows, in line with hotel policy
pedagogical,social psychology and music teacher.
Pedagogical and music
Native or fluent
Native or fluent
Date of birth
February 16th 1987
5 informations shared
Word, Power Point, Excell, Opera, Respack( reservation program food and beverage) ,Elektra( front office system), 3 CP machine, Vikas( passport scaning programm)