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I am a self-motivated, friendly, adaptable person with a high attention to detail. I have an extensive leadership background whether it be in the Production environment or Hospitality industry. I have a sound and optimistic outlook on all things in life. I possess an excellent ability to motivate others, coupled with the ability to communicate effectively at all levels, therefore ensuring an excellent working environment for all members of the team to perform at their very best.
Hotel Duty Manager
Hotel Meyrick - Galway, IrelandFront Office receptionNovember 2018 - Now · 2 months
Duty manager primarily focused on the reception department. To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel or its reputation. Work with HR department to resolve employee issues and complaints. Perform general office duties such as (sending/answering emails, phone calls, filing/electronically inputting forms, checking in/ out guests, creating reservations and organizing tour info/ room cards on arrival. Set-up and attended company meetings as required on a daily basis. Handled all conditions such as solve customers’ inquiries, and provided customer requirements when needed. Delegated clerical and administrative functions to front office staff, ensuring adherence to established guest service standards. Ensured the provision of personalized guest service, coordinating with all departments to meet their requirements, and to resolve any complaints Analyzed, investigated and resolved guest complaints Coordinates monthly staff meetings that address any outstanding issues and record the minutes as well as record the agenda. Screened, hired and trained new employees Assisted the management of scheduling and payroll for department ensuring that the department operates according to budget. Very proud of being the most senior manager in charge of coordinating President Higgins official welcome home party within the Hotel Meyrick, as well as meeting and greeting the president and all VIP’s before directing the function on the night.
Hotel Duty Manager
Dalata Hotel Group - Galway, IrelandF&B serviceMarch 2018 - November 2018 · 10 months
Being Responsible for the hotel in the absence of the General/ Deputy General Manager. Direct, oversee and manage the daily operations of the bar, restaurant and reception while improving productivity, food quality, service and increasing sales and profit margins. Assessing staff progress and providing critical feedback and positive reinforcement for performance evaluations. Ensuring all legal requirements are followed regarding health and safety, licensing and fire safety. Worked with the heads of department in achieving revenue and guest satisfaction targets on a weekly basis. Completed daily operational/ administrative duties in a timely and efficient manner. Developing and maintaining a positive relationship with all members of the hotel team so that cooperation in achieving the departments objectives is assured. Proactively suggested changes to operating standards in order to improve efficiency within the workplace. Responsible for the cashing up of floats from F&B departments at the end of service periods. Responsible for creating F&B roster before sending it to general/ deputy general managers for approval. Have the overall responsibility for ordering linen, soft/ alcoholic beverages and stationary items for the hotel on a weekly basis.
Assistant Restaurant/ M&E Manager
Radisson Blu Hotel & Spa - Galway, IrelandF&B serviceMarch 2017 - March 2018 · 1 year and 2 months
Assistant Restaurant Manager with experience working within branded 4 star rated establishments. Promoted to assistant manager after only nine months of employment, due to exceptional performance. To ensure the highest levels of customer service is delivered at all times. Oversee operations of Food & Drink outlets ensuring they are adequately staffed and supervised. Assisting with annual and mid-year appraisals. Managed all guest enquiries in a timely and efficient manner. Accountable for monthly stock takes. Liaised with management in relation to incentivizing team members to maximize sales and revenue. Deputized for the Restaurant manager in his absence. Ensured all staff members complied with security, fire regulations and all health and safety legislation. Assisted other departments and maintained positive working relationships on a regular basis. Created, updated and balanced the weekly roster/ EPS for all departmental staff. Responsible for maximizing departmental revenue by such means as rostering appropriately, upselling and organizing promotional discounts to increase custom.
Food & Drink Supervisor
Radisson blu Hotel & Spa - Galway, IrelandF&B serviceJune 2016 - March 2017 · 10 months
• Food & Drinks supervisor with experience working in successful 4 star rated establishments. • Directing and supervising staff members in all roles as well as being engaged in daily operations. • Supervising the day/evening activities of a team of twenty-two staff members. For more information please refer to my CV attached to my profile.
Conference & Banqueting Supervisor
Radisson Blu Farnham Estate Golf and Spa Resort - Cavan, IrelandF&B serviceMarch 2015 - June 2016 · 1 year and 5 months
• Conference & Banqueting supervisor with experience working in a successful 4 star rated establishment awarded with AA 1*Rosette • Supervising the day to day activities of a team of twelve staff members. • The ability to promote superior quality customer service, cleanliness and safety. For more information please refer to my CV attached to my profile.
Viscounts Restaurant - Dungannon, United KingdomF&B serviceApril 2012 - March 2015 · 2 years and 12 months
• Substantial experience in supervising the work of all waiters and to maintain the quality of service within the restaurant. • Sound knowledge of all food and wine in the restaurant. • Ability to assist the manager/ supervisors in the everyday workings of the restaurant. • Served all food and beverages as per restaurant standards and within the required time
BTEC Diploma Hospitality Management
South West College - Dungannon, United KingdomAugust 2009 - June 2010
Please refer to my CV attached to my profile.
EnglishNative or fluent100%