Vincent Simm

Vincent Simm

Guest Service Representative at Aloft Orlando Downtown
Lives in London, United Kingdom
over 6 months ago

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Vincent Simm is a hospitality and tourism management specialist with experience in multiple roles in the industry. He is a talented and professional individual who has worked in both small and large properties around the globe. During his career, Vincent has implemented ideas for improvement and collaborated as part of a team for organizational success. He has experience working in customer service and management positions. Throughout his career, Vincent continues to demonstrate his outstanding commitment to excellence, as evidenced by letters of recommendation from employers and guests.

Vincent has a AS in Hospitality Management and Tourism from Valencia College in Orlando Florida. He earned several certifications related to hospitality and technology.

Hospitality | Customer Service | Management | Event Planning

Experience

  • Guest Service Representative

    Aloft Orlando Downtown - Orlando, FL, United States

    Rooms division
    January 2018 - July 2018 · 7 months

    - Responsible for balancing rooms through coordination of guest bookings and check-ins/outs. - Manage accounts receivable and handle financial transfers to resolve active funds. - Utilize point of sale system to maintain our Refuel Station for guests. - Lead liaison with other departments to facilitate daily operations and special requests.

  • Bar Manager

    Food Truck World - Santo Domingo, Dominican Republic

    Administration & General
    September 2017 - January 2018 · 5 months

    - Completes purchasing and receiving of all goods for the business operations. - Maintained employee standards to keep customer service as expected. - Formulated strategies to promote the food truck park. - Participated in the creation of this new food truck plaza, providing ideas and finding solutions for the business model.

  • Customer Service Manager

    Centro Medico Elohim Do - Santo Domingo, Dominican Republic

    Customer Service
    September 2017 - January 2018 · 5 months

    - Implemented ideas to improve our costumer service standards. - Developed a check-in/ check-out system for patients to verify all property inventory. - Contributed and materialized new ideas to improve patient experience. - Participated in department meetings to formulate solutions for upcoming events and promotions of the hospital.

  • Regency Concierge

    Hyatt Regency Orlando - Orlando, FL, United States

    Guest Relations
    January 2017 - June 2017 · 6 months

    - Participated in an internship and acted as a Regency Concierge. - Managed high volumes of customers while still maintaining quality service. - Planned ahead with Regency Club team for future groups coming to our property. - Communicated with multiple departments to ensure our work site was sufficiently equipped and had all goods for service.

Education

  • Hospitality Management and Tourism

    Valencia College - Orlando, FL, United States

    August 2014 - May 2017

    Associates Degree.

  • High School Diploma

    International School of Carabobo - Valencia, Venezuela

    August 1999 - May 2013

Languages

  • Spanish
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Italian
    Limited working
    40%

Skills

  • Customer-service
  • Event planning
  • Hospitality Industry
  • Management
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