Viola Piccinini

Viola Piccinini

Receptionist trainee at Starwood Hotels and Resorts Worldwide
Lives in Senigallia, Italy
over 6 months ago

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My personal skills have been strenghtened by my bachelor's degree in Tourism Economics and my over two years of working experience, that allowed me to travel a lot, comparing my believes with different cultures and improve myself both on a personal and professional level. I learn fast, I am an hard worker and I look beyond the patterns and find innovative ways to solve problems.

Experience

  • Receptionist trainee

    Starwood Hotels and Resorts Worldwide - Venice, Italy

    Front Office reception
    January 2017 - Now

  • Receptionist

    D.v Hotels srl - Senigallia, Italy

    Front Office reception
    July 2016 - November 2016

    ▪ dealing with bookings ▪ completing procedures when guests arrive and leave ▪ choosing rooms and handing out keys ▪ preparing bills and taking payments ▪ taking and passing on messages to guests ▪ dealing with special requests from guests (like booking theatre tickets or storing valuable items) ▪ dealing with complaints or problems

  • Rental customer agent

    Sixt Spain - Santa Cruz de Tenerife, Spain

    Customer Service
    January 2016 - August 2016

    ▪ To determine customers' needs and process reservations and booking requests according to the procedures outlined. ▪ To quote accurately all consumer required information and associated costs. ▪ Obtains required authorisations, signatures, imprints, addendum, confirmation numbers, and perform Preferred / Fastbreak, VIP, or other special services as assigned. ▪ Sells programs and services to customers in an effort to maximise sales opportunities and meet sales goals set by management. ▪ Solves problems raised by customers

  • Receptionist

    D.V Hotels srl - Senigallia, Italy

    Front Office reception
    June 2015 - November 2015

    seasonal opening Hotel.

  • GUEST Relation

    Siam Park - Santa Cruz de Tenerife, Spain

    Public Relations
    February 2015 - June 2015

    ▪ Give a warm welcome to guests on arrival ▪ Be efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions. ▪ Handling guests' mails and messages, and answering phone calls. ▪ Assistance during private events and tour operator meetings

  • guest relation

    hard rock Cafè - Santa Cruz de Tenerife, Spain

    Hostess
    September 2014 - January 2015

    ▪ Keep the customers as comfortable as possible ▪ Act as an intermediary between the kitchen and restaurant staff ▪ Monitor the status of each table and provide guests with the menu ▪ Welcome and lead guests to their tables ▪ Answer phone calls and take reservations

  • Receptionist support

    Porcel Hotels - Granada, Spain

    Front Office reception
    February 2014 - May 2014

    Internship Hotel Corona 4*, Granada (Spain) ▪ Greeted, registered, and assigned rooms to guests ▪ Answered telephonic and in-person queries related to hotel services and resolved any issues ▪ Processed guests' check ins and outs

  • Tourist office information agent

    ENIT - Los Angeles, CA, United States

    Customer Service
    October 2013 - January 2014

    Tourist office information agent (internship ) ▪ Arrange travel for business and vacation customers ▪ Determine customers' needs and preferences, such as schedules and costs ▪ Plan and arrange tour packages, excursions, and day trips

Education

  • MASTER IN HOTEL MANAGMENT

    Sida group - Ancona, Italy

    November 2016 - Now

  • Receptionist Certificate

    ESAH - Seville, Spain

    February 2015 - October 2015

    INTERNSHIP IN "HOTEL VILLA CORTES 5* Tenerife (Spain)

  • bachelor's degree

    Economy of Tourism - Ancona, Italy

    October 2009 - October 2011

    bachelor's degree in Economy of the tourism: microeconomy, finance, general maths, Tourism supply, Tourism market, Tourism consumption Tourism economic impacts

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Full professional
    80%

Skills

  • Complaint Management
  • Front Desk
  • Front Office
  • Guest contact
  • Guest Service
  • Reception
  • Receptionist
Connections
Nader Karrobi
Recepcionista at Hotel Onix Liceo
Gabriel Villagra
Head Pastry Chef at HALF MOON
Following
Hotel Arts Barcelona
Barcelona, Spain
AccorHotels
Issy-les-Moulineaux, France
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