VISHNU PRASAD

VISHNU PRASAD

Rooms Division Manager at Hilton Garden Inn
Lives in Thiruvananthapuram, India

Join Hosco and view VISHNU's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

About me

Progressed through various positions in the Rooms Division.
• Handling profit and loss account of the department.
• Implementing new System to enhance the guest experience in front office and Housekeeping including laundry.
• Lead the Quality Assurance Audit in the property level and achieved outstanding score.
• Actively been part of the Safety and Security audit as well as Engineering Audit.
• Also been part of the ISO 22000 Audit along with Kitchen and Hygiene Team.
• Pre-opening of three 5 Star hotels
• Nominated for the “Housekeeper of the Year 2014” by Hotelier India.
• Awarded the “Circle Of Excellence award” for Best delivery of HHonors Member
experience at the hotel” for Focused/All Suites 2015
• Graduated “Step 2 Success” Programme 2016-2017 -The Steps to Success Program
is designed to develop Operations talent to reach their fullest potential and create
a Director of Operations pipeline to support the growth in the company."

Experience

10 years and 10 months

  • Rooms Division Manager

    Hilton Garden Inn - Thiruvananthapuram, India

    Room Division Management
    August 2013 - September 2017 · 4 years and 2 months

    Over all in charge of Rooms Division and Heading operation in the absence of General manager

  • Executive Housekeeper

    Dream Hotel - Kochi, India

    Room Division Management
    July 2012 - August 2013 · 1 year and 2 months

    • Participate in the preparation of the annual departmental operating budget and financial plans. • Monitor budget and control expenses with a focus on increased productivity. • Maintain proper inventory levels managing cost per room for supplies and labor. • Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. • Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. • Educate and train all team members in compliance with federal, state and local laws and safety regulations. • Ensure staff is properly trained and has the tools and equipment to carry out job duties. • May assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods. • Manage the quality of housekeeping and laundry services. • Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. • Carry out the special needs and requests of guests, VIPs, repeat visitors and club members. • Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction. • Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents). • May be responsible for the security of lost and found items throughout the hotel. • Perform other duties as assigned like serve as manager on duty. • Over all In charge of Front office in the absence of Executive Assistant Manager.

  • Asst: Executive Housekeeper

    Holiday Inn - Kochi, India

    Room Division Management
    January 2011 - June 2012 · 1 year and 6 months

    • Overall control and responsibility in the absence of the Executive Housekeeper. • Help the Executive housekeeper in the procurement of chemical, linen guest amenities and machineries. • Set up the rooms as per the company standards • Assist the Executive housekeeper with the preparation of the weekly schedule. • Ensures VIPs and Priority Club guests receive special attention. • Monitors appropriate standards of conduct, uniform, hygiene and appearance of staff. • Met the attendance guidelines of the job and adhered to departmental and company policies. • Establish par levels for supplies and equipment • Responsible for the housekeeping function within a given facility. This doesn’t mean that they handle the actual day-to-day cleaning responsibilities, but rather oversee them. • Handles all functions associated with that department. Not only do they handle all of the managerial responsibilities, but they may also be responsible for managing the budget for the department as well. • Provide assessments and updates on what is going on within the housekeeping department at all times. • Handle all personnel issues in some capacity for the housekeeping function. Handle the hiring, firing, and disciplinary actions if they become necessary. Auditing and assessing how well the housekeeping function is working, and they provide any points for improvement. • Responsible for the success or failure of the housekeeping function within that hotel, must be able to account for all activities at any given time. • Keep good relationships with all of the employees within their department. Work in conjunction with other departments to ensure that the room and the grounds are clean and that the hotel guest has a positive experience. • Responsible for ensuring that all of the necessary equipment is in place for their employees, and they handle any training that is necessary

  • Assistant Manager

    The Leela Palaces Hotels and Resorts - Kochi, India

    Secretary / Executive Assistant
    August 2008 - December 2011 · 3 years and 5 months

    • Maintain a high level of knowledge which affects the Guest experience. • Demonstrating a “service” attitude. • Taking appropriate action to resolve guest complaints. • Handling linen room and maintaining the records of discard, circulation, indents etc. • Inspected guest rooms to ensure the highest cleaning standards are met. • Provided counseling and supported team members in meeting their responsibilities and becoming part of the team. • .Ensured all team members follow hotel policies and procedures. • Expedited and oversaw special requests from the Front Desk. • Developed teams and its members. • Motivated employees to provide superior customer service to guests. • Monitored the day-to-day operations of scheduling functions understanding labor standards.

  • Housekeeping Executive

    The Leela Palaces Hotels and Resorts - Indianapolis, IN, United States

    Room Division Management
    December 2006 - August 2008 · 1 year and 9 months

    Shift in Charge Housekeeping

Education

  • Post Graduate Diploma In Accommodation Operations Management.

    institute of Hotel Management and catering technology(IHMCT) - Thiruvananthapuram, India

    April 2014 - April 2015

  • Bachelor of Commerce

    University of Kerala - Hospitality and Tourism Management - Thiruvananthapuram, India

    June 2001 - April 2003

    commerce

Languages

4 languages

  • English

    Native or fluent

  • Malayalam

    Native or fluent

  • Hindi

    Professional working

  • Tamil

    Professional working

Personal information

Nationalities

  • Indian

Skills

3 skills

  • Exellent computer skills
  • Front Office
  • Hotel housekeeping
Connections
Nicole Tomamichel
Front Office Trainee at Hilton Frankfurt Airport
Krisantus Sutrisno
People and Culture Coordinator at Four Seasons Hotels and Resorts
Rares Ciuverca
Bar Manager at Grab'n Go
View 8 connections
Following
Al Khoory Hotels
Al Khoory Hotels
Dubai, United Arab Emirates
The Ritz-Carlton Abu Dhabi, Grand Canal
The Ritz-Carlton Abu Dhabi, Grand Canal
Abu Dhabi, United Arab Emirates
Lapita, Dubai Parks and Resorts, Autograph Collection Hotels
Other members
Himu Das
Bengaluru, India
Gopakumar Pillai
Dubai, United Arab Emirates
Harish Tiwari
Jakarta, Indonesia
Bibhuti Biswal
Thrissur, India
View more
Close
Update complete!

We didn’t find any new information on your CV to add to your profile. We advise you to manually add new information or try a different CV.

We’ve added the following information to your profile:

  • Current location
  • Profile summary
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Language
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'languages') }} Languages
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Education
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'educations') }} Educations
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experience
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'experiences') }} Experiences
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationality
  • {{ $ctrl.getToastParams($ctrl.toasts.PARSE_CV_SUCCESS, 'nationalities') }} Nationalities
  • Date of birth
  • Driving License
  • Phone Number

Take a moment to look at your supercharged profile!

Close
Profile update error

We couldn’t update your profile using your CV.

We couldn’t update your profile. However, your CV has been saved.

There was an error uploading your CV.

Still want to supercharge your profile? We advise you to upload a .doc file or a different CV.