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Committed, knowledgeable, flexible, friendly and professional, I get enjoyment out of challenging roles and dynamic properties. A varied background involving different cultures, and my experience within boutique style of hotels involving high profiled clients places me in a fantastic position to empathize with, also helps me to coach and develop myself and my teams for the betterment of themselves and the business. I've also obtained a honours degree on hospitality and tourism from University College Birmingham,UK which gave me adequate knowledge on the industry which I thoroughly experienced and enjoyed.
Assistant Night Manager
Malmaison - Dubai, United Arab EmiratesFront Office receptionMarch 2015 - May 2018 · 3 years and 4 months
• This job role also gave me the opportunity to take the role of the Nights Duty Manager; the hand over passed on to by the Late Duty Manager had to be carefully read and processed, making sure all the jobs pending within the different departments of the hotel are functioned without any delay. • Supporting profitability and revenue goals; reviews financial statements, sales and activity reports and other performances such as data’s to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. • Administers plans and actions to keep charges and rebates to a minimum. • Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortage. • Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services • To have the full understanding of the company’s health and safety procedures mainly the fire procedures and take the relevant actions, as laid down in company policy, to ensure the safety of everyone within the house (guests and associates alike).. • By taking the role of the night auditor I had to ensure the ‘Night Audit’ is completed every night to the satisfaction of the financial controller.
BA (HONS) HOSPITALITY & TOURISM MANAGEMENT
University College Birmingham - Hospitality, Tourism and Culinary Management - Birmingham, United KingdomFebruary 2014 - September 2018
EnglishNative or fluent100%
- Customer Rapport
- Great customer service
- Hotel Opera PMS System
- MS Office
- Quality Management
- Resolving problems
- Team Leadership