Vongai Marcia Masungo

Vongai Marcia Masungo

Housekeeping desk coordinator at Ascot Hotel
Lives in Dubai, United Arab Emirates
over 6 months ago

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Seeking a job with a dynamic company where I can contribute to maximizing profitability, ensuring satisfaction with both internal and external stakeholders and reaching organizational goals. A dedicated administrative lady with wide-ranging experience who is able to communicate with individuals at all levels in an articulate and persuasive manner


  • Housekeeping desk coordinator

    Ascot Hotel - Dubai, United Arab Emirates

    February 2017 - Now · 1 year and 11 months

    - Serving guests; taking their calls and attending to their housekeeping needs - Liaising with other staff from various departments in order to attend to guests needs as well as looking out for the best interests of the hotel - Generally responsible for directing all housekeeping employees by assigning them to their prescribed duties such as cleaning maintenance and servicing of guest rooms and other public areas, providing briefing, taking their beginning and ending reports collecting keys and signing for them. - Taking note of VIP guests so as to make sure special services are given in as much as housekeeping is concerned.

  • Sales Associate

    edgars clothing store - Harare, Zimbabwe

    Sales & Marketing
    January 2016 - December 2016 · 12 months

    Ensuring that all customers receive excellent service - Cultivating successful relationships with retail customers - Completing each transaction in a quick and efficient manner - Implementing all visual merchandising standards for displays - Leading all social media sales initiatives

  • Customer Service Representative

    Aquiva Wireless - Harare, Zimbabwe

    Customer Service
    June 2014 - December 2015 · 1 year and 7 months

    - Answering to customers’ questions, concerns - Take orders, calculate charges, and process billing or payments - Review or make changes to customer accounts - Handle returns or complaints

  • Sales Associate

    truworths clothing store - Harare, Zimbabwe

    Sales & Marketing
    October 2013 - June 2014 · 9 months

    - Assisting customers with questions, needs and purchases. - Cleaning shelves, counters, and tables. - Setting up merchandise on the sales floor. - Assisting in physical inventory counts.

  • Shop Assistant

    Queen of Africa Boutique - Harare, Zimbabwe

    Sales & Marketing
    May 2011 - September 2013 · 2 years and 5 months

    - Advising & serving customers - Processing payments - Ensuring stock levels are well maintained - Promoting store cards or special offers - Handling customer complaints


  • high school

    Mandedza High School - Dubai, United Arab Emirates

    January 2004 - November 2007


  • Shona
    Native or fluent
  • English
    Native or fluent
  • Arabic


  • Communication
  • Customer sevice
  • Food & Beverage
  • Plating Desserts
  • POS
  • Skilled in cleaning glass
  • Stewarding and cleaning
  • Take order
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