Vyas Govind

Vyas Govind

Front Office Supervisor (Acting Duty Manager) at Radisson Blu Kochi
Lives in Dubai, United Arab Emirates
over 6 months ago

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Friendly & enthusiastic professional with five years of experience at hotel front desk.

Experience

  • Front Office Supervisor (Acting Duty Manager)

    Radisson Blu Kochi - Kochi, India

    Front Office reception
    December 2016 - April 2018 · 1 year and 5 months

    Being an Acting Duty Manager in Radisson Blu, my duties & responsibilities were: 1. To handle Guest complaints. 2. Responsible for room allocation. 3. Plan, schedule or supervise the work of FOAs. 4. Proper follow up of MEDALLIA comments & maintaining the targeted NPS score. 5. Investigating Guest complaints & sending the detailed report to the concerned HODs & GM. 6. Conducting daily Night Audit. 7. Staff training.

  • Front Office Supervisor

    Gokulam Park Sarovar Portico - Kochi, India

    Front Office reception
    March 2013 - December 2016 · 3 years and 11 months

    Being a Front Office Supervisor in Gokulam Park Sarovar Portico, my duties & responsibilities were: 1. To handle Guest complaints. 2. Plan, schedule or supervise the work of FOAs. 3. Staff training. 4. Handling reservations through telephone & mailers as well as Online portals (with the help of Maximojo Software Application). 5. Sending the Daily Sales Report to all HODs & GM. 6. Staff training.

  • Relationship Executive

    Leonia Holistic Destination - Hyderabad, India

    Sales & Marketing
    August 2012 - February 2013 · 7 months

    Being a Relationship Executive in Leonia Holistic Destination, my duties & responsibilities were: 1. Institutional Sales 2. Co-ordinate meeting, conference, & institutional day-outs. 3. Meeting clients & handling their queries with regard to institutional day-out. 4. Schedule & confirm appointments for guests & managers.

Education

  • B. Sc. in Hospitality & Hotel Administration

    Institute of Hotel Management Catering Technology & Applied Nutrition, Hyderabad - Hyderabad, India

    June 2009 - July 2012

Languages

  • Malayalam
    Native or fluent
    100%
  • Hindi
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Tamil
    Limited working
    40%
  • Telugu
    Notions
    20%
  • French
    Notions
    20%

Skills

  • A team player
  • Extranet
  • Front Office supervisory
  • Handling cash
  • Handling complaints
  • Highly patient
  • M.S. OFFICE
  • Use opera
Following
Sheraton Grand Hotel, Dubai
Dubai, United Arab Emirates
Other members
Rahul Menon
Abu Dhabi, United Arab Emirates
Zubin K Raphael
Kochi, India
Eugene Mark Manlapaz
Dubai, United Arab Emirates
Roshan Thoorira
Dubai, United Arab Emirates
Ayana Islamova
Dubai, United Arab Emirates
View 326441 members