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Friendly & enthusiastic professional with five years of experience at hotel front desk.
Front Office Supervisor (Acting Duty Manager)
Radisson Blu Kochi - Kochi, IndiaFront Office receptionDecember 2016 - April 2018 · 1 year and 5 months
Being an Acting Duty Manager in Radisson Blu, my duties & responsibilities were: 1. To handle Guest complaints. 2. Responsible for room allocation. 3. Plan, schedule or supervise the work of FOAs. 4. Proper follow up of MEDALLIA comments & maintaining the targeted NPS score. 5. Investigating Guest complaints & sending the detailed report to the concerned HODs & GM. 6. Conducting daily Night Audit. 7. Staff training.
Front Office Supervisor
Gokulam Park Sarovar Portico - Kochi, IndiaFront Office receptionMarch 2013 - December 2016 · 3 years and 11 months
Being a Front Office Supervisor in Gokulam Park Sarovar Portico, my duties & responsibilities were: 1. To handle Guest complaints. 2. Plan, schedule or supervise the work of FOAs. 3. Staff training. 4. Handling reservations through telephone & mailers as well as Online portals (with the help of Maximojo Software Application). 5. Sending the Daily Sales Report to all HODs & GM. 6. Staff training.
Leonia Holistic Destination - Hyderabad, IndiaSales & MarketingAugust 2012 - February 2013 · 7 months
Being a Relationship Executive in Leonia Holistic Destination, my duties & responsibilities were: 1. Institutional Sales 2. Co-ordinate meeting, conference, & institutional day-outs. 3. Meeting clients & handling their queries with regard to institutional day-out. 4. Schedule & confirm appointments for guests & managers.
B. Sc. in Hospitality & Hotel Administration
Institute of Hotel Management Catering Technology & Applied Nutrition, Hyderabad - Hyderabad, IndiaJune 2009 - July 2012
MalayalamNative or fluent100%
HindiNative or fluent100%
EnglishNative or fluent100%
- A team player
- Front Office supervisory
- Handling cash
- Handling complaints
- Highly patient
- M.S. OFFICE
- Use opera