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Responsible consistently for delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives linked to improving business revenues, improving business effectiveness and efficiency, improving the value of the hotel’s products and services. Success is measured against the ten standards: Productivity, Customer and Client Relations, Professionalism, Revenue Management, Financial Management, People Management, Leadership, Quality Management, Communication, and Safety and Security. Leading the management and the staff of the hotel in such a way to increase the hotel profitability and guest satisfaction, overseeing the interviewing, hiring, training, work direction, and performance management of all employees, creating a motivating work environment to allow employees development, overseeing the activities of all staff members in order to ensure adherence to the hotel policies and procedures, reviewing and validating vendor invoices, assisting in preparing the annual operating budget, offering guests assistance whenever possible, responsible for resolving escalated customer relations issues, answering inquiries pertaining to the hotel policies and services, addressing guest requests to ensure guests are satisfied with the hotel’s services and accommodations, responsible for positively representing and promoting the property, assisting with sales and marketing efforts as needed, assisting with maintenance and capital improvement implementation as needed.
Bin Majid Hotels & Resorts - Umm Al Quwain, United Arab EmiratesManagementJuly 2018 - Now · 6 months
Job Summary: Functioning as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to the property ownership. Ensuring implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increasing profit and market share. Initiating independent and proactive sales activities, when appropriate, to generate demand. Ensuring the objectives and goals of the property owners work together to achieve brand positioning and success. Actively involved in the local community and building strong relationships with local officials, businesses, and customers. Staying up to date with the industry trends and monitors strengths and weakness of competition. Creating a solid and high-performance Executive Committee that continuously strives for positive results and improvement. Interacting with guests and other customers on a frequent basis to obtain feedback about their experiences on the property. Ensuring property compliance with legal, safety, operations, labor, and the brand product and service standards. Working with the Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction. Establishing revenue strategy that supports the brand positioning in local market. Ensuring demand forecasting and sound revenue practices are in place to maximize yield. Working closely with Sales and Marketing team to develop revenue generating strategies for the property.
Cairo University - Hospitality and Tourism Management - Cairo, EgyptSeptember 1993 - July 1997
BSc degree in hotels management
ArabicNative or fluent100%
EnglishNative or fluent100%
- F&B micros
- Great customer service
- Motivated and passionate
- MS Office
- Quick problem solver
- Strong leadership