Wael Alama

Assistant Recreation Manager at Sheraton Grand Doha Resort & Convention Hotel
Lives in Doha, Qatar
over 6 months ago

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Experience

  • Assistant Recreation Manager

    Sheraton Grand Doha Resort & Convention Hotel - Doha, Qatar

    Recreation & Leisure
    April 2018 - Now · 9 months

    In charge of health & recreation department day by day operation comprising of indoor & outdoor tennis courts, squash, huge gym, fitness classes, massage rooms, large beach and garden area, pool. Responsible for the member’s satisfaction (over 800 members) Key Tasks • Assist Health Club Manager of leading a team of 43 employees • Assist Health Club Manager with managing operations • Assist Health Club Manager with managing Health Club team members to ensure high motivation, provision of high quality service and ongoing development • Assist Health Club Manager with the recruiting, managing, training and development of the team • Assist Health Club Manger in meeting revenue targets • Assist Health Club Manager in meeting department annual budget and be accountable • Manage customer feedback effectively to ensure continuous service and programmer improvement • Conduct an appraisal of all members and guests intending to use the Fitness Center in order to ensure their safety • Supervise all guest activity and fitness classes. • Instill brand values and standards to maintain quality on a daily basis • Ensure customers and guests receive friendly and consistent personalized service from all team members • Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed • Liaise with the Health Club Manager regarding development of new services for income generation. • Carry out and supervise daily cleaning of all equipment and liaise with the Gym Maintenance Companies and Engineering department to ensure that all equipment are well maintained at all times. • Ensure that all guests follow rules and regulations regarding safety, security and procedures. • Plan and implement a program of activity to ensure a high throughput in the Fitness Center including competitions, social activities and marketing.

Languages

  • English
    Native or fluent
    100%
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