Waffa Mir

Waffa Mir

Assistant HR & career counselor at Roots IVY DHA
Lives in Dubai, United Arab Emirates

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About me

I am Hardworking, diligent, result & quality oriented, proactive & focused professional with almost 8 years of experience and a proven knowledge of Customer Service Management and satisfaction, Hospitality, HR and office administration. Aiming to leverage my skills and accomplish my career goals successfully.


10 years and 4 months

  • Assistant HR & career counselor

    Roots IVY DHA - Islamabad, Pakistan

    Human Resources
    March 2016 - March 2019 · 3 years and 2 months

  • Guest Services Manager

    Islamabad Serena Hotel - Islamabad, Pakistan

    Rooms division
    February 2011 - April 2014 · 3 years and 3 months

  • Projects Officer

    Trust for voluntary Organizations - Islamabad, Pakistan

    Administration & General
    July 2009 - December 2010 · 1 year and 6 months

  • Executive Secretary to CEO

    trust for voluntary organizations - Islamabad, Pakistan

    Administration & General
    July 2008 - July 2009 · 1 year and 1 month

  • Assistant Visa officer

    British High Commission - Islamabad, Pakistan

    Administration & General
    January 2007 - June 2008 · 1 year and 6 months


  • Bachelors

    Virtual University of Pakistan - Lahore, Pakistan

    February 2011 - May 2015

    Degree in Psychology & Journalism B.A in Sociology


3 languages

  • Urdu

    Native or fluent

  • English

    Native or fluent

  • Persian

    Limited working

Personal information


  • Pakistani


25 skills

  • Call Center Management
  • Cashring
  • CRMs
  • Customer Service Management
  • Customer service skill
  • customer service solutions
  • F&B micros
  • follow up
  • Frontoffice
  • Good communication
  • Good presentation skills
  • Great verbal and written
  • house keeping operation
  • HRMS
  • Knowledge of Food and Bev
  • Managing people
  • MS office, Excel
  • ms office word
  • MS Power Point
  • office admin
  • project coordinator
  • sales coordination
  • Staff-training
  • Strong verbal communication
  • TripAdvisor

Additional Information

9 informations shared

  • ICND

    IT training for handling customer complaints at first contact for IT support

    ICND (comsats).jpg
  • CCNA

    Technical basic IT networking training for IT support and complaint handling of customers

    CCNA Training.jpg
  • leadership skills training

    Leadership skills.jpg
  • time management training

    time management training.jpg
  • Presentation Skills training

    presentation skills.jpg
  • supervisory skills training

    supervisory skills.jpg
  • honor award

    for being going out of the way on call of duty, to save a child being drowned in swimming pool.

    honor award.jpg
  • Training by external Trainer Communication Skills

    communication Skills.jpg
  • Management Training Program

    Was Selected from my department by Director Rooms Division to take Management Training Program for developing my professional skills.

    Management training programe.jpg
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