Wajdi Lahouel

Wajdi Lahouel

Pre Opening Assistant Front Desk Manager (Acting MOD) at Fairmont Fujairah
Lives in Fujairah, United Arab Emirates
over 6 months ago

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"" I am looking to join a progressive organization operates in the field of Hospitality, Tourism and Travels, which has the need for the relevant candidates and offers opportunities for advancement.
Since 2012 I am graduated of a Master’s Degree in Hospitality and International Tourism Management at the University of Montpellier -France.
With excellent research skills, given my extensive Trainings, Experiences and Background in different reputable Hotels; I am willing to contribute my talents and Knowledge to join your esteemed reputable Company.
Along with my Hospitality Background with Pullman -Accor Group Hotel and currently with Fairmont Hotels (FRHI), I managed to improve a concrete experience in a Customer Service and Guest Relationship Management in UAE.
Personally, I am very enthusiastic, self-motivated and cosmopolitan person; I’m always striving for excellence and constantly seeking for better opportunities to move my career forward ""


  • Pre Opening Assistant Front Desk Manager (Acting MOD)

    Fairmont Fujairah - Fujairah, United Arab Emirates

    Front Office reception
    November 2016 - Now · 2 years and 3 months

    • Monitor & improve Guest Satisfaction (Guest Feedback, Social Media Reviews). • Enhance & Develop Financial Performance (Up selling, Room Revenue, Operation Auditing). • Showing Initiative, Problem Solving, Staff Training, Team Leading. • Manages and motivates the Front Office Team in order to provide a high standard of service for our entire Guest. • Welcome Guests, Build & Develop Guest Loyalty with a high professional and friendly manner.

  • Front Office Supervisor (Acting MOD)

    Fairmont Dubai - Dubai, United Arab Emirates

    Front Office reception
    March 2015 - November 2016 · 1 year and 10 months

    • Plan and assign workloads for front office Team and supervise them in their assigned job duties. • Prepare operational and financial records for Manager to review. • Address & Handle Guests concerns and complaints promptly and professionally. • Assist in Training Colleagues in front office duties and evaluate their performance and provide appropriate feedback. • Takes responsibility in the absence of the Duty Manager / Front Desk manager.

  • Front Office Senior Receptionist (Acting Supervisor)

    Pullman Dubai Creek City Centre - Dubai, United Arab Emirates

    Front Office reception
    February 2014 - March 2015 · 1 year and 2 months

    • Make sure all Guests receive prompt and personal recognition; takes care of the front desk operation including guest registration, room assignment and check-out procedures. • Answers guest’s inquires, resolves complaints, records significant actions taken, and follows up on complaint resolutions and requests to ensure Guest's satisfaction. • Be responsible for accurate and efficient accounts and Guest billing processes. • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.


  • Master’s Degree of Hospitality and International Tourism Management

    University Professional Institute of Tourism (UPVD) - Montpellier, France

    September 2010 - June 2012

  • Bachelor’s Degree of Hospitality and Tourism Management

    High Institute of Management (ISG) - Sousse, Tunisia

    September 2007 - June 2010

  • Baccalaureate High School Diploma of Experimental Sciences

    2 Mars 1934 High School in Ksar Helal - Monastir, Tunisia

    September 2004 - June 2007


  • French
    Native or fluent
  • English
    Native or fluent
  • Arabic
    Native or fluent
  • Russian


  • Analyse financière
  • Complaint Handling
  • Excellent front of house
  • Financial reports
  • Guest satisfaction
  • High quality standard
  • Hiring, training staff
  • Hotel Management
  • Hotel Pre-opening
  • Luxury Hotels
  • Night audit
  • Pre opening experience
  • Pre- Opening & Rebranding
  • Rooms operations
  • Supervising operations
  • Team coach
  • Team Leadership
  • Team management skills
  • Upselling of hotel prod
  • Upselling skills
Amir Mossad
Cost Controller at Marjan Island Resort & Spa Managed By AccorHotels
Mohamed Elhellw
Night Manager at Fairmont Dubai
Xavier Durand
F&B Operations Manager at Fairmont Dubai
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