Wajdi Lahouel

Wajdi Lahouel

Pre Opening Assistant Front Desk Manager (Acting MOD) at Fairmont Fujairah
Lives in Fujairah, United Arab Emirates
over 6 months ago

Join Hosco and view Wajdi's full profile, it's free !


As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on hosco.plus
Join us

"" I am looking to join a progressive organization operates in the field of Hospitality, Tourism and Travels, which has the need for the relevant candidates and offers opportunities for advancement.
Since 2012 I am graduated of a Master’s Degree in Hospitality and International Tourism Management at the University of Montpellier -France.
With excellent research skills, given my extensive Trainings, Experiences and Background in different reputable Hotels; I am willing to contribute my talents and Knowledge to join your esteemed reputable Company.
Along with my Hospitality Background with Pullman -Accor Group Hotel and currently with Fairmont Hotels (FRHI), I managed to improve a concrete experience in a Customer Service and Guest Relationship Management in UAE.
Personally, I am very enthusiastic, self-motivated and cosmopolitan person; I’m always striving for excellence and constantly seeking for better opportunities to move my career forward ""

Experience

  • Pre Opening Assistant Front Desk Manager (Acting MOD)

    Fairmont Fujairah - Fujairah, United Arab Emirates

    Front Office reception
    November 2016 - Now · 2 years and 3 months

    • Monitor & improve Guest Satisfaction (Guest Feedback, Social Media Reviews). • Enhance & Develop Financial Performance (Up selling, Room Revenue, Operation Auditing). • Showing Initiative, Problem Solving, Staff Training, Team Leading. • Manages and motivates the Front Office Team in order to provide a high standard of service for our entire Guest. • Welcome Guests, Build & Develop Guest Loyalty with a high professional and friendly manner.

  • Front Office Supervisor (Acting MOD)

    Fairmont Dubai - Dubai, United Arab Emirates

    Front Office reception
    March 2015 - November 2016 · 1 year and 10 months

    • Plan and assign workloads for front office Team and supervise them in their assigned job duties. • Prepare operational and financial records for Manager to review. • Address & Handle Guests concerns and complaints promptly and professionally. • Assist in Training Colleagues in front office duties and evaluate their performance and provide appropriate feedback. • Takes responsibility in the absence of the Duty Manager / Front Desk manager.

  • Front Office Senior Receptionist (Acting Supervisor)

    Pullman Dubai Creek City Centre - Dubai, United Arab Emirates

    Front Office reception
    February 2014 - March 2015 · 1 year and 2 months

    • Make sure all Guests receive prompt and personal recognition; takes care of the front desk operation including guest registration, room assignment and check-out procedures. • Answers guest’s inquires, resolves complaints, records significant actions taken, and follows up on complaint resolutions and requests to ensure Guest's satisfaction. • Be responsible for accurate and efficient accounts and Guest billing processes. • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

Education

  • Master’s Degree of Hospitality and International Tourism Management

    University Professional Institute of Tourism (UPVD) - Montpellier, France

    September 2010 - June 2012

  • Bachelor’s Degree of Hospitality and Tourism Management

    High Institute of Management (ISG) - Sousse, Tunisia

    September 2007 - June 2010

  • Baccalaureate High School Diploma of Experimental Sciences

    2 Mars 1934 High School in Ksar Helal - Monastir, Tunisia

    September 2004 - June 2007

Languages

  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Arabic
    Native or fluent
    100%
  • Russian
    Notions
    20%

Skills

  • Analyse financière
  • Complaint Handling
  • Excellent front of house
  • Financial reports
  • Guest satisfaction
  • High quality standard
  • Hiring, training staff
  • Hotel Management
  • Hotel Pre-opening
  • Luxury Hotels
  • Night audit
  • Pre opening experience
  • Pre- Opening & Rebranding
  • Rooms operations
  • Supervising operations
  • Team coach
  • Team Leadership
  • Team management skills
  • Upselling of hotel prod
  • Upselling skills
Connections
Amir Mossad
Cost Controller at Marjan Island Resort & Spa Managed By AccorHotels
Mohamed Elhellw
Night Manager at Fairmont Dubai
Xavier Durand
F&B Operations Manager at Fairmont Dubai
View 11 connections
Following
Habtoor Palace, LXR Hotels & Resorts
Dubai, United Arab Emirates
Hyatt Hotels Dubai
Dubai, United Arab Emirates
Lily Hotels & Resorts
North Central Province, Maldives
Other members
Andrei Anghel
Dubai, United Arab Emirates
Ayoub Khalil
United Arab Emirates
Mark Soliman
Dubai, United Arab Emirates
Tessie Fulgencio
Dubai, United Arab Emirates
Tushar Bhatia
Dubai, United Arab Emirates
View 83476 members