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I have honed my career through diverse exposure in Kenya, Tanzania and Kuwait, with leading hotel chains that include Hilton Hotels, Golden Tulip Hotels, Sarova Group of Hotels, Elewana Africa Collection and stand alone leading properties i.e The Windsor Golf and Country Club and The Mount Meru Hotel.
The highlights of my career include:
• Participated in pre-opening of two leading hotels in Tanzania – the doubletree by Hilton Dar es Salaam and the Mount Meru Hotel, Arusha.
• Did a soft hotel opening plan in conjunction with the GM which included departmental planning, staffing, sops and job descriptions for the doubletree by Hilton.
• Was in charge of brand compliance when we moved from the initial soft opening plan as Water front Hotel to franchising with Hilton. Here, as Brand compliance Manager, I championed the change via the Hilton pre-op and operational manual that cut through construction, rooms and outlets set up departmental requirements and all hotel operational requirements as per Hilton Brand Standards.
• Participated in all departmental recruitment for the Doubletree by Hilton and the Mount Meru hotel by sitting through the interviews, identifying the right teams and driving the departmental programmes for new hire orientation and training to have team members in the same boat.
• Actively involved in yield management at Sarova group of hotels and the Mount Meru hotel where I did sales reports and revenue / segment forecasts for our head office and on the latter, I dealt with group negotiation, packaging, rate for rooms, conferencing, excursions, tying up deals with event contracts and long term corporate contracts, liaison with embassies, NGOs, government, protocol etc.
Group Operations Manager
Aberdare Safari Hotels - Nyeri, KenyaOtherFebruary 2017 - Now
The Landmark Mbezi Beach, Resort & Conference Center - EuropeOtherFebruary 2014 - Now
Landmark Hotels Tanzania - Dar es Salaam, TanzaniaManagementFebruary 2014 - August 2016
Hilton UniversityJanuary 2009 - August 2010
EnglishNative or fluent100%
- Micro fidelios
- OnQ Hilton PMS