Wanjing Qu

Wanjing Qu

Front Desk Agent at Four Seasons Resort Dubai at Jumeirah Beach
Lives in Lucerne, Switzerland
over 6 months ago

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As an energetic Hospitality Management student who learns quickly and can adapt easily to a new environment, I am actively seeking an internship in Front Office in a dynamic and internationally-recognised company.


  • Front Desk Agent

    Four Seasons Resort Dubai at Jumeirah Beach - Dubai, United Arab Emirates

    Front Office reception
    October 2018 - Now · 3 months

    - Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room key. - Process all payment types such as room charges, cash, checks, debit, or credit. - Process all check-outs including resolving any late and disputed charges. - Answer, record, and process all guest calls, messages, requests, questions, or concerns. - Coordinate with Housekeeping to track readiness of rooms for check-in. - Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. - Supply guests with directions and information regarding property and local areas of interest. - Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. - Complete designated cashier and closing reports in the computer system. - Cash guests' personal checks and traveller's checks. - Count bank at the beginning and end of a shift. - Balance and drop receipts according to Accounting specifications.

  • Rooms Intern -- Guest Relations

    The Ritz-Carlton Abu Dhabi, Grand Canal - Abu Dhabi, United Arab Emirates

    Guest Relations
    January 2018 - June 2018 · 6 months

    -- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. -- Follow up with guests to ensure their requests or problems have been met to their satisfaction. -- Respond to special requests from guests with unique needs. -- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

  • Receptionist

    DoubleTree by Hilton - Xiamen, China

    Front Office reception
    February 2016 - May 2016 · 4 months

    -- Provided ushering and repasting service during breakfast and happy hour. -- Assisted guests in check-in and check-out and arranged VIP guests’ profile.

  • CARELine Intern

    DoubleTree by Hilton - Xiamen, China

    Rooms division
    November 2015 - January 2016 · 3 months

    -- Responsible for telephone answering and transferring. -- Helped guests to solve problems and guaranteed guests’ hotel experience. -- Making reservations for individual guests and groups


  • Master

    César Ritz Colleges Switzerland - Lucerne, Switzerland

    April 2017 - September 2018

  • Bachelor

    Xiamen University of Technology - Xiamen, China

    September 2012 - June 2016


  • Chinese
    Native or fluent
  • English
    Full professional
  • French
    Limited working


  • adobe premier
  • corel video studio pro
  • Microsoft
  • opera property management system
  • Photoshop
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