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You will find my communication skills as well as my language skills in fluent English, Mandarin and Cantonese to be of a particular asset to your team. Having lived abroad without my family has allowed me to become an independent thinker as well as a problem-solver. I find it extremely important to be a good team player and yet to take on the role of a leader when the situation calls for it.
The Venetian Macao Resort Hotel - MacauFinance/AccountingOctober 2012 - Now
Telephone Operator & Guest Service Agent
The Venetian Macau-Resort-Hotel - MacauOtherMarch 2011 - July 2011
Answering guest calls and sending amenity requests, providing information about the hotel and Macau, restaurant reservations and handled guests' complaints.
Hotel Royal - MacauFront Office receptionFebruary 2010 - July 2010
Dealing with checked-in and check-out procedures for regular guests, travel groups and VIPs, in addition to reservations for walk-in guests and travel agencies.
Food & Beverage Server
Le Pekin - Neuchâtel, SwitzerlandF&B serviceAugust 2009 - November 2009
Provided F&B service to guests in addition to health and hygiene maintenance for the restaurant area.
The Venetian Macau-Resort-Hotel - MacauHuman ResourcesAugust 2008 - January 2009
Following on the administrative of gaming division in regards to payroll, solving employee payroll issues, calculating payroll for some special cases and recording and classifying information.
Business Administration in International Hospitality and Tourism Management
IHTTI School of Hotel Management - Neuchâtel, SwitzerlandFebruary 2008 - June 2012
ChineseNative or fluent100%