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Having worked as a Front Desk Agent and acting Duty Manager has enabled me to implement my theoretical knowledge. Currently with two years work experience in the field of hotel management, has enabled me as a graduate from College of Tourism and Hotel Management to further my skill set in the field.
Guest Service Executive
Movenpick Hotel - Karachi, PakistanFront Office receptionApril 2017 - Now · 1 year and 8 months
Senior Guest Service Agent (Acting Duty Manager)
Regent Plaza Hotel and Covention Center - Karachi, PakistanFront Office receptionFebruary 2015 - Now · 3 years and 10 months
-General management of the main lobby area. -Performing pre-registration activities. -Performing Check-in. -Establishing line of credit (Credit/Debit card, cash, advance deposit, direct billing) -Performing on call & email reservations (Tentative & Confirmed). -Performing Key audit. -Updating Discrepancy-check reports. -Updating departures and extension list. -Monitoring and updating guest overdue (OD, Due-balance) amounts. -Updating Room change and Rate change reports. -Attending guest service complaints and maintaining (Zero Defect sheet). -Maintaining reception log book/transaction file -Checking and updating banquet Early bird function sheet. -Updating blocking in the reservation sheet with special requests if required. -Updating wash on group reservations if needed. -FoxPro & Munshi version 10 operational Skills. -Knowledge and operational skill PBX Exchange Board (Siemens, Brand).
Food and Beverage Trainee
Avari Towers, Hotel - Karachi, PakistanF&B serviceSeptember 2014 - January 2015 · 5 months
Postgraduate - International Hospitality Management
The University of Derby Centre for Contemporary Hospitality and Tourism Management - Buxton, United KingdomMay 2018 - Now
International Hospitality Management Postgraduate Certificate Managing The International Hospitality Service Experience. Operations and Project Management. Strategic Directions.
Diploma in Hospitality and Tourism Management
College of Tourism and Hotel Management (COTHM) - Lahore, PakistanMarch 2013 - June 2015
College Of Tourism and Hotel Management, Karachi Campus, Holding 1st First Position Graduated Diploma in Hospitality and Tourism Management 2015 Qualification Equivalent to British Bachelor’s Degree, (Level 6) Awarded by CTH (UK) – Confederation of Tourism & Hospitality Completed of first Semester: Mastering Communication, Personality Development, Managing Marketing and Sales for Hospitality and Tourism, Computer Applications, Managing Service in Food and Beverage Operations, Accounting for Hospitality and Tourism Managers and, Hospitality and Tourism Today: An introduction Thesis: Food Quality Completed of Second Semester: International Hotels: Development and Strategic Management, Managing Hospitality and Tourism: Human Resources, Management of Food and Beverage Operations, Managing Front Office Operations, Hospitality and Tourism Marketing Thesis: Barriers to Travel Completed of third Semester Projects: 1. Emerging Issues in the Tourism Industry 2. Strategi
UrduNative or fluent100%
EnglishNative or fluent100%
- Food and Beverage Service
- FRONT DESK EXECUTIVE
- Shift Leader