Wesley Joshua Anthony

Wesley Joshua Anthony

Senior Guest Service Agent (Acting Duty Manager) at Regent Plaza Hotel and Covention Center
Lives in Karachi, Pakistan
over 6 months ago

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Having worked as a Front Desk Agent and acting Duty Manager has enabled me to implement my theoretical knowledge. Currently with two years work experience in the field of hotel management, has enabled me as a graduate from College of Tourism and Hotel Management to further my skill set in the field.

Experience

  • Guest Service Executive

    Movenpick Hotel - Karachi, Pakistan

    Front Office reception
    April 2017 - Now · 1 year and 8 months

  • Senior Guest Service Agent (Acting Duty Manager)

    Regent Plaza Hotel and Covention Center - Karachi, Pakistan

    Front Office reception
    February 2015 - Now · 3 years and 10 months

    -General management of the main lobby area. -Performing pre-registration activities. -Performing Check-in. -Establishing line of credit (Credit/Debit card, cash, advance deposit, direct billing) -Performing on call & email reservations (Tentative & Confirmed). -Performing Key audit. -Updating Discrepancy-check reports. -Updating departures and extension list. -Monitoring and updating guest overdue (OD, Due-balance) amounts. -Updating Room change and Rate change reports. -Attending guest service complaints and maintaining (Zero Defect sheet). -Maintaining reception log book/transaction file -Checking and updating banquet Early bird function sheet. -Updating blocking in the reservation sheet with special requests if required. -Updating wash on group reservations if needed. -FoxPro & Munshi version 10 operational Skills. -Knowledge and operational skill PBX Exchange Board (Siemens, Brand).

  • Food and Beverage Trainee

    Avari Towers, Hotel - Karachi, Pakistan

    F&B service
    September 2014 - January 2015 · 5 months

Education

  • Postgraduate - International Hospitality Management

    The University of Derby Centre for Contemporary Hospitality and Tourism Management - Buxton, United Kingdom

    May 2018 - Now

    International Hospitality Management Postgraduate Certificate Managing The International Hospitality Service Experience. Operations and Project Management. Strategic Directions.

  • Diploma in Hospitality and Tourism Management

    College of Tourism and Hotel Management (COTHM) - Lahore, Pakistan

    March 2013 - June 2015

    College Of Tourism and Hotel Management, Karachi Campus, Holding 1st First Position Graduated Diploma in Hospitality and Tourism Management 2015 Qualification Equivalent to British Bachelor’s Degree, (Level 6) Awarded by CTH (UK) – Confederation of Tourism & Hospitality Completed of first Semester: Mastering Communication, Personality Development, Managing Marketing and Sales for Hospitality and Tourism, Computer Applications, Managing Service in Food and Beverage Operations, Accounting for Hospitality and Tourism Managers and, Hospitality and Tourism Today: An introduction Thesis: Food Quality Completed of Second Semester: International Hotels: Development and Strategic Management, Managing Hospitality and Tourism: Human Resources, Management of Food and Beverage Operations, Managing Front Office Operations, Hospitality and Tourism Marketing Thesis: Barriers to Travel Completed of third Semester Projects: 1. Emerging Issues in the Tourism Industry 2. Strategi

Languages

  • Urdu
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Food and Beverage Service
  • FRONT DESK EXECUTIVE
  • Shift Leader
  • Teamleader
Connections
Nurullah GULTEKIN
Demi chef de partie at Four Seasons
Isabel Meier
Student from Management Center Innsbruck
Flavia Balas
Leisure and Corporate Event Coordinator at Courtyard by Marriott Paris La Defense West - Colombes
View 151 connections
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