Linkedin File
https://www.linkedin.com/in/william-cervera-6a513531/
Hotelier oriented in results; Experience in México, Bahamas and Caribbean Islands. From 4.5* to 5* Resorts, along with luxury boutique hotels from 4-5 Diamonds.
Experience based in the Administration and operation of Rooms Division and Hotel Management, with knowledges and skills in Hotel Opening, Guest Services, Front Office Management, F&B, groups & Conventions, Reservations, Revenue, sales and Marketing.
Focused to increase knowledge and experience, by presenting a commitment of productivity in developing team's ID as new leaders by using the best coaching techniques.
I am open and available. for any relocation or Change of residency Worldwide for the position requested,
17 years and 4 months
Oversee the entire operations of the two properties or Hotels Crown Paradise Club & Crown Paradise Golden Room Division staff such: Concierge, public relations, Front and Back office, Housekeeper, Laundry, all public areas, interacting with customers to ensure their satisfaction.
Oversee the entire operations; The Rooms Division, security, public relations, food & Beverage, The SPA Operations, sales and finances including supervising the work staff, Direct interaction with customers to ensure their satisfaction along their stay.
all room division operation
Resident Director of two Hotels in a complex with 4 Hotels. Grand Palladium Bavaro Suites & SPA; Grand Palladium Punta Cana & SPA
Room Division Director of 3 hotels in a complex with 5 hotels. Grand Palladium White Sand Resort & SPA; Grand Palladium Riviera Resort & SPA; The Royal Suite Yucatan by Palladium.
Bachelor Degree in Tourism Enterprise Administration
2 languages
Spanish
Native or fluent
English
Full professional
Nationalities
Mexican
11 skills
1 information shared
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