William Cervera

William Cervera

Gerente de Division Cuartos at Crown Paradise PVR
Lives in Puerto Vallarta, Mexico

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About me

Hotelier oriented in results; Experience in México, Bahamas and Caribbean Islands. From 4.5* to 5* Resorts, along with luxury boutique hotels from 4-5 Diamonds.
Experience based in the Administration and operation of Rooms Division and Hotel Management, with knowledges and skills in Hotel Opening, Guest Services, Front Office Management, F&B, groups & Conventions, Reservations, Revenue, sales and Marketing.
Focused to increase knowledge and experience, by presenting a commitment of productivity in developing team's ID as new leaders by using the best coaching techniques.

I am open and available. for any relocation or Change of residency Worldwide for the position requested,

Experience

17 years and 4 months

  • Gerente de Division Cuartos

    Crown Paradise PVR - Puerto Vallarta, Mexico

    Management
    May 2018 - Now · 5 years and 11 months

    Oversee the entire operations of the two properties or Hotels Crown Paradise Club & Crown Paradise Golden Room Division staff such: Concierge, public relations, Front and Back office, Housekeeper, Laundry, all public areas, interacting with customers to ensure their satisfaction.

  • Director de Operaciones en Division Cuartos

    Hyatt Zilara Cancun - Cancún, Mexico

    Management
    July 2016 - July 2017 · 1 year and 1 month

    Oversee the entire operations; The Rooms Division, security, public relations, food & Beverage, The SPA Operations, sales and finances including supervising the work staff, Direct interaction with customers to ensure their satisfaction along their stay.

  • Room Division Manager

    Memories Grand Bahama Resort & Spa - Freeport, The Bahamas

    Room Division Management
    February 2016 - July 2016 · 6 months

    all room division operation

  • Resident Manager

    Grand Palladium Resort & SPA - Punta Cana, Dominican Republic

    Management
    January 2014 - October 2015 · 1 year and 10 months

    Resident Director of two Hotels in a complex with 4 Hotels. Grand Palladium Bavaro Suites & SPA; Grand Palladium Punta Cana & SPA

  • Room Division Manager

    Grand Palladium Resort & SPA - Solidaridad, Mexico

    Room Division Management
    December 2005 - January 2014 · 8 years and 2 months

    Room Division Director of 3 hotels in a complex with 5 hotels. Grand Palladium White Sand Resort & SPA; Grand Palladium Riviera Resort & SPA; The Royal Suite Yucatan by Palladium.

Education

  • Bachelor Degree in Tourism Enterprise Administration

    UVM Tlalpan, Mexico - Mexico City, Mexico

    January 1987 - January 1991

    Bachelor Degree in Tourism Enterprise Administration

Languages

2 languages

  • Spanish

    Native or fluent

  • English

    Full professional

Personal information

Nationalities

  • Mexican

Skills

11 skills

  • Food and beverage management
  • Front Office Management
  • Guest services management
  • hotel general manager
  • Hotel Management Pre-Opening of Hotels & Resorts
  • Hotel Operations
  • Reservation management
  • Restaurant Operation
  • Revenue & Profit Growth
  • room division management
  • Sales, Groups & Conventions

Additional Information

1 information shared

Connections
John Obas
manager at Banker
Following
Meliá Hotels International hosco Talent Search - A division of hosco Ayada Maldives
Other members
Saskia Jaspers
Varadero, Cuba
Rodrigo Romero Vivanco
Guadalajara, Mexico
Victoria Ceja
Guadalajara, Mexico
Alam Gomez
Puerto Vallarta, Mexico
Mariana Álvarez
Guadalajara, Mexico
View more
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