Wilson Akash Lasrado

Wilson Akash Lasrado

Front Desk Agent at Crowne Plaza Abu Dhabi Yas Island
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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Experience

  • Front Desk Agent

    Crowne Plaza Abu Dhabi Yas Island - Abu Dhabi, United Arab Emirates

    Front Office reception
    April 2018 - Now · 9 months

    1.Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests. 2.Register and process check in for all arrivals. 3.Update and check guest information into the computer after a complete check in. 4.Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. 5.Drive Upselling and exceed the monthly targets. 6.Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time. 7.Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. 8.Handle issuance of guest room key cards and ensure effective control for guest security. 9.Check and convey message to Guests. 10.Assist at the reception desk, Foreign Exchange, Night Audit and the Business centre, as and when assigned. 11.Seek authorisation on special room rates , paid-outs, rebates, cash advances, and acceptance of 12.cheques, on basis of established procedures 13.To check the paymaster and feed back FOM. (Ultimate goal to have no paymaster). 14.Over credit limit report to be checked and files on daily basis. 15.Housekeeping discrepancy report checked and filed on daily basis. 16.Liaise with Guest Relations / Concierge for action plans on group arrivals / departure. 17.Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day. 18.Check Hotel situation, occupancy, functions, groups, MIPs/VIPs. 19.File daily reception report and documents systematically. 20.At the end of the shift or the day ensure all GSAs reports are completed and submitted in the correct tray for night auditor. 21.Assist MOD in doing “book out” when needed. 22.Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs. 23.To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, report in writing via hotel duty log. 24.Other duties as assigned.

  • Guest service Agent

    Mövenpick Hotel Doha - Doha, Qatar

    Front Office reception
    January 2016 - February 2018 · 2 years and 2 months

    1.Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests. 2.Register and process check in for all arrivals. 3.Update and check guest information into the computer after a complete check in. 4.Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. 5.Drive Upselling and exceed the monthly targets. 6.Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time. 7.Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. 8.Handle issuance of guest room key cards and ensure effective control for guest security. 9.Check and convey message to Guests. 10.Assist at the reception desk, Foreign Exchange, Night Audit and the Business centre, as and when assigned. 11.Seek authorisation on special room rates , paid-outs, rebates, cash advances, and acceptance of 12.cheques, on basis of established procedures 13.To check the paymaster and feed back FOM. (Ultimate goal to have no paymaster). 14.Over credit limit report to be checked and files on daily basis. 15.Housekeeping discrepancy report checked and filed on daily basis. 16.Liaise with Guest Relations / Concierge for action plans on group arrivals / departure. 17.Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day. 18.Check Hotel situation, occupancy, functions, groups, MIPs/VIPs. 19.File daily reception report and documents systematically. 20.At the end of the shift or the day ensure all GSAs reports are completed and submitted in the correct tray for night auditor. 21.Assist MOD in doing “book out” when needed. 22.Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs. 23.To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, report in writing via hotel duty log. 24.Other duties as assigned.

Education

  • University Of Mysore

    June 2012 - May 2014

Languages

  • English
    Native or fluent
    100%

Skills

  • Customer Care
  • Customer services
  • Ms office skills
  • Opera
  • Planning menu
  • Teamwork
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