Winnie Ogowa

Winnie Ogowa

Waitress at Towers Rotana Hotel
Lives in Dubai, United Arab Emirates
over 6 months ago

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A humble individual with a passion for the Hospitality Industry. I have more than four years experience in hospitality and i can bring to your business: professionalism, productive ideas, enthusiasm and out of the box thinking. Capable of working day/night shifts and during weekends and holidays as may be required.

Experience

  • Waitress

    Towers Rotana Hotel - Dubai, United Arab Emirates

    F&B service
    April 2017 - October 2018 · 1 year and 7 months

    • Performed all position responsibilities accurately and in a timely manner. • Actively used up-selling techniques to exceed guest expectations and increase revenue. • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures. • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly. • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times. • Cross-trained and coordinated scheduling with team members to ensure seamless service. • Built loyal clientele through friendly interactions and consistent appreciation.

  • Waiter/Waitress

    Java House Africa - Nairobi, Kenya

    F&B service
    January 2015 - November 2016 · 1 year and 11 months

    • Maintained high standards of customer service during high-volume, fast-paced operations. • Diligently restocked work stations and display cases. • Cross-trained and coordinated scheduling with team members to ensure seamless service. • Reported to all shifts wearing a neat, clean and unwrinkled uniform. • Consistently provided friendly guest service and heartfelt hospitality. • Strictly followed all cash, security, inventory and employment policies and procedures.

  • Waiter/Waitress

    Café Deli Restaurant - Nairobi, Kenya

    F&B service
    January 2014 - December 2014 · 12 months

    • Greeted customers and provided excellent customer service. • Pleasantly and courteously interacted with customers. • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, car park, bin area and pavement. • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times. • Promptly and empathetically handled guest concerns and complaints. • Prepped items for later use to save staff time during busy hours. • Reported to all shifts wearing a neat, clean and unwrinkled uniform. • Built loyal clientele through friendly interactions and consistent appreciation.

Education

  • Diploma-IATA Foundation in Travel & Tourism with Sabre

    Zabeel International (Bur Dubai) - Dubai, United Arab Emirates

    June 2018 - September 2018

    Diploma certificate for IATA Foundation in Travel & tourism from Montreal Canada.

  • Secondary Education

    Tawheed Girl’s High School - Malindi, Kenya

    January 2008 - November 2011

    Certificate in secondary education

Languages

  • English
    Native or fluent
    100%

Skills

  • excelent personality
  • Excellent team player
  • point of sale
  • Very good communication
  • Warm and friendly
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