Wissam Koukach

Wissam Koukach

Operations Manager at Glee Hospitality Solutions
Lives in Dubai, United Arab Emirates

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About me

I strongly consider myself a motivated person who is always interested in facing challenges. A goal-oriented professional with experience in staff management, operations management, and business development. Expertise in analyzing existing operations and implementing effective systems, strategies, and processes to improve organizational performance and increase standards. Experienced in meeting deadlines and working under pressure with a high awareness and adaptability in fast-paced environments.

Experience

14 years and 4 months

  • Operations Manager

    Glee Hospitality Solutions - Dubai, United Arab Emirates

    Consulting
    August 2021 - Now · 2 years and 8 months

    • Assisted customers in developing and refining the concept for their future brand by analyzing their cuisine, target market, and positioning, among other variables. • Established the products and services of the client, evaluated customers and their needs, and created sales and marketing strategies. • Directed, coordinated, planned, and managed all aspects of accounts payable, accounts receivable, IT systems, cash control, and ticketing controls. • Designed and built kitchens following local regulations, according to HACCP and ISO 22000 certifications. • Coordinated social media or the creation of professional promotional videos or photos and assembled the best team for the organization from campaign management and screening through selection, orientation, and training. • Completed projects on Sumo Sushi and Bent, Parlour Boutique, AL Jubail 1441, Amazigh.

  • Regional F&B Business Growth/Operations/Franchise

    Bel hassa Hospitality - Dubai, United Arab Emirates

    F&B Management
    November 2019 - August 2021 · 1 year and 10 months

    • Directed, trained, and supervised management and supervisors of 300+ by employing the techniques of the brands and establishing a food service operation manual for the brands. • Used Excel to create monitoring spreadsheets for sales, cost control, P&L, and daily reporting, achieved 40% growth by training the call center team. • Maximized company profits at the branches by 30%. • Franchised the brands in the GCC (KSA, Oman, Kuwait, Bahrain, Qatar) and globally (London, United States), held logistics management and supply chain management, and sponsored Italian products from Italy to distributors in Kuwait and KSA. • Slashed payroll and benefits administration expenses by 30% by negotiating prices and fees while maintaining and improving services. • Established the franchise brand in a larger region (GCC & Europe) and created and executed sales messages across several channels to effectively communicate the company's value proposition.

  • Head of F&B Operations

    Mother company DMCC (Under500) - Dubai, United Arab Emirates

    F&B Management
    October 2017 - November 2019 · 2 years and 2 months

    • Developed business plans with other executive team members, resulting in a 50% increase in sales and design policies that corresponded with the overall strategy, which helped to increase the operational flow. • Managed stock control and inventory inspections, reduced waste management by 40%and oversaw catering for the brands in the UAE and pre-opening GCC restaurants. • Directed all areas of the Franchise Development strategy and process, including administration of the Franchise Disclosure Document (FDD), the sales process, lead generation, new franchise territory sales, territory formation, and franchisee transfers and renewals. • Completed the contract with the franchisee by negotiating each agreement's terms and conditions by 30%. • Completed brands on Under500, Pop my Berry, Propaganda, Nashbird, Gym food, and Under500 Ghost.

  • Restaurant General Manager

    Whataburger - Houston, TX, United States

    F&B Management
    January 2015 - September 2017 · 2 years and 9 months

    • Supervised daily operations for FOH and BOH to ensure adherence to business rules, regulations, and food safety requirements. • Conducted facility walkthroughs to evaluate the cleanliness of the facility at the beginning and conclusion of the shift, completed restaurant opening and closing procedures, and maintained deposits. • Prepared monthly reports describing sales trends and projections, and regularly outperformed daily, weekly, and monthly sales goals while preserving vendor costs and minimizing food waste. • Directed Quality assurance programs, analyzed financial statements and data and used financial data to enhance profitability. • Developed and monitored operating budgets and inventory, handled P&L, and created a checklist for BOH and FOH to ensure compliance with Food Safety regulations.

  • General Manager

    International hospitality group - Dubai, United Arab Emirates

    Administration
    September 2009 - September 2014 · 5 years and 1 month

    • Recruited staff, trained, supervised and ensured compliance with licensing, hygiene, health and safety legislation and guidelines. • Managed customer inquiries and complaints, created and presented sales and staffing reports, and maintained financial and statistical data. • Developed business operations enhancements and expanded the restaurant.

Education

  • MBA

    Heriot Watt University - Dubai, United Arab Emirates

    October 2021 - June 2023

  • Food Safety management

    University of North Texas - Hospitality and Tourism Management - Denton, TX, United States

    September 2015 - May 2017

  • High school

    Doha highschool - Dubai, United Arab Emirates

    October 2006 - June 2009

Languages

2 languages

  • English

    Native or fluent

  • Arabic

    Native or fluent

Personal information

Nationalities

  • Lebanese

Work Permits

  • United Arab Emirates

Skills

19 skills

  • B2B Marketing
  • B2B Sales
  • B2C Sales
  • Business skills
  • consultation
  • Customer sevice
  • Customer skills
  • Event Manager
  • F&B
  • F & B Manager
  • F&Bservice;
  • Leadership skill
  • Manager skill
  • New Restaurant Opening
  • Restaurant Managing
  • Restaurant Marketing
  • Restaurant Operation
  • Sales Skills
  • Team Management

Additional Information

1 information shared

  • Cover letter

    I'm excited to be applying for a suitable position at your company. With a Hospitality management degree and more than thirteen years of experience in the hospitality industry, I offer a unique combination of knowledge, expertise, and technical skills to help the company achieve its business goals.
    A review of my attached CV will quickly confirm to you that I am able to design and implement processes with problem-solving skills, I am able to handle a high workload am results orientated with good improvements aimed at streamlining activities whilst at the same time driving up performance and quality. However, what my resume may not show is my ability to provide motivational and inspirational leadership significantly to my past achievements. Over time I have learned to be both efficient and diplomatic to supervisors and key staff, thereby helping them to develop themselves and their departments further.
    I consider myself to be a professional technically minded individual who is capable of working in a fast-paced and ever-changing environment would add significant value to a company as supportive of innovative solutions and who is eager to learn about the latest platforms and technologies as they emerge.
    As a prolific troubleshooter, I am comfortable with tackling problems right through from detection to resolution. My core strength includes but not limited to.
    • Managing teams involved in multiple areas, together with a real awareness of the kinds of initiatives that drive performance.
    • Exceeding productivity goals at the same time as ensuring service excellence. • Working within budgets.
    • Superb customer-facing and client management skills.
    I look forward to the opportunity to meet with you to learn more about your firm, its plans, and goals, and also to discuss how I might contribute to its continued success.

    Download the file
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