Xavier Yap

Xavier Yap

Voyager (Management Associate) at The Ritz Carlton, Millenia Singapore
Lives in Singapore
over 6 months ago

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Lifelong learner. Problem troubleshooter. Fluent in English & Mandarin. Working proficiency in Japanese. Studying Service Operations, Data Science & Mindfulness


  • Voyager (Management Associate)

    The Ritz Carlton, Millenia Singapore - Singapore

    Rooms division
    May 2016 - Now

    - Spearheaded a Quality Improvement Team to increase Check-In & Check-Out efficiency at the Front Desk - Proficient in the roles of a Housekeeping Supervisor and Room Attendant, Ritz Carlton Club Concierge, Front Office Guest Service Agent, Concierge & Guest Relations Officer - Exposure in Sales & Marketing and Food & Beverage Executive and Managerial Roles including 1 Michelin Star Restaurant, Summer Pavilion

  • Guest Services Intern

    The Ascott Limited - Singapore

    Guest Relations
    May 2015 - July 2015

    - Create curated experiences for Somerset Orchard Serviced Residence's residents according to their interests, attitudes and lifestyles to improve their residential experience - Negotiate and consolidate promotions from nearby businesses, organise events by external vendors which includes rental our residential lounge for food tasting and yoga trials - Utilise unused public spaces as display corners for local businesses' specialities and products - Volunteered to help out in Housekeeping department, adept with the roles of Room Attendant & Housekeeping Supervisor

  • Finance & IT Trainee

    Conrad Centennial Singapore - Singapore

    May 2014 - August 2014

    -Took part in negotiation for external vendors who will be responsible for printer maintenance for the entire hotel -Integrating Microsoft Lync into employees' terminals to enhance and simplify communication between employees within the hotel -Creation of a new email domain for senior hotel employees that will connect them to fellow staff of Hilton Worldwide -Involved in installation of over 100 new computer terminals for hotel employees as part of the routine hardware upgrading process -Account general, food & beverage invoices within the hotel on a daily basis


  • Bachelor of Business Administration (Honors)

    Nanyang Business School - Singapore

    August 2013 - July 2016


  • English
    Native or fluent
  • Chinese
    Native or fluent
  • Japanese
    Limited working


  • Customer Service Skills
  • Hospitality Management
  • Negotiation
  • Sales
  • Service marketing
  • Service Operations
  • Statistics Analysis
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