Xiang Shan Lee

Xiang Shan Lee

Residence Manager - Ascott Harmony City Nantong at The Ascott Limited
Lives in Nantong, China
over 6 months ago

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Leading my team in building our career together in the hospitality industry by focusing in developing innovative guest experiences and staff management.

Experience

  • Residence Manager - Ascott Harmony City Nantong

    The Ascott Limited - Nantong, China

    Management
    July 2017 - Now · 1 year and 5 months

    - Pre-opening Champion of the property - Responsible to liaison with owner regarding to pre-opening and operational details such as setting up rules and regulation which both owner and management company agreed. - Responsible for overall management and financial performance of the serviced residence. - Highly involved in sales and perform sales calls with Director of Sales and team. - Understanding of management contract and maximize the benefits of management company. - Create a great working atmosphere to trigger and motivate high working spirit. - Created the best Back of House in Ascott China and become role model for both Ascott and owner. - Assistant Champion of Ascott Brand Review. - Achieved positive MTD GOP on the 3rd month of operations and positive YTD GOP on the 5th month of operations

  • Assistant Residence Manager

    Ascott Midtown Suzhou - Suzhou, China

    Management
    August 2016 - June 2017 · 11 months

    - Responsible for overall management and financial performance of the serviced residence. Achieved 2016 budgeted revenue and GOP. - Grew total revenue by 21% and GOP by 36% in comparison with 2015. - Liaison with owner constantly to achieve property’s goal and budget - Improve the position of the property from Top 24 to Top 17 in TripAdvisor within 2-months’ time. - Winner of Ascott’s 2016 BRM Innovation Idea. - Researched for alternatives to minimize operational burden such as using e-MOD report and self-service parcel lockers. - Experienced in handling critical complaints effectively.

  • Assistant Operations Manager

    Ascott Midtown Suzhou - Suzhou, China

    Management
    November 2015 - August 2016 · 10 months

  • Front Desk Manager

    Sheraton Dameisha Resort, Shenzhen - Shenzhen, China

    Front Office reception
    June 2015 - November 2015 · 6 months

  • Rooms Trainer

    Sheraton Dameisha Resort, Shenzhen - Shenzhen, China

    Rooms division
    November 2014 - June 2015 · 8 months

Education

  • Bachelor of International Business in Hotel & Tourism Management

    César Ritz Colleges Switzerland - Lucerne, Switzerland

    April 2012 - September 2013

  • Diploma in Hotel Management

    Sunway College Johor Bahru Malaysia - Johor Bahru, Malaysia

    August 2009 - December 2011

Languages

  • Mandarin
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Malay
    Full professional
    80%
  • Cantonese
    Professional working
    60%

Skills

  • Adobe Illustrator
  • Microsoft Office
  • Photoshop CC
  • PMS OPERA
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