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Motivated, customer-oriented hospitality bussiness graduate with 5 years solid experience of customer service and sales & marketing. Looking for a full-time job in marketing/ guest relations direction.
Asia Express Chen - Yverdon-les-Bains, SwitzerlandF&B serviceAugust 2016 - January 2017
• Guaranteed the high level of customer service by identifying needs, quickly gaining trust, developed up-selling, kept the customer satisfaction at the forefront in the market. • Reported to the manager about the storage level and the account level in a timely manner, assisted to train and motivate staffs. • Handled the customer complaint and complex situation, proposed solutions quickly, collected and analyzed the feedback from customers.
hotel Institute Montreux - Montreux, SwitzerlandF&B serviceJanuary 2016 - July 2016
• Managed the daily operation and the account of Coffee Beans. Served the individual guest and the group guests, improved up-selling, promoted the core value of the brand. • Led the team of 5 - 10 persons, set up, served, and closed the banquet of 300 - 400 guests. • Trained the class of 10 - 15 students, guaranteed the training meet the organization's standard, evaluated the trainees, collected the feedback and reported to the manager. • Controlled the wastage, supervised the stock in a timely manner, reported the inventory list to the manager.
Sales & Marketing Coodinator
Sinosteel Luoyang Insitute of Refractories Research Co., Ltd - Luoyang, ChinaSales & MarketingJune 2013 - July 2015
• Responded to service requests and emergency call-out, handled client consultations and complaints, proposed solutions effectively. • Updated the membership profile, developed the network with clients, informed about sales and promotions in a friendly and engaging manner. • Generated leads for new sales through telephone calls on the frequency of 30 effective selling calls per day. Followed up on the contract signing, payment and delivery progress. • Attended national trade shows twice per year. set up the exhibition booth, promoted the production, interacted with customers. • Organized twice national industry conferences and exhibitions per year as a team player, with the maximum number of attending people reached 300 persons.
Luoyang Luhang Construction Machinery Sales Co., Ltd - Luoyang, ChinaAdministration & GeneralSeptember 2011 - April 2013
• Managed the daily operation of the reception area, received guests, handled the client complaint, liaised with different departments, followed up with the after-sell service. • Interacted with the government, social groups, and other relative companies as a representative. • Operated the company's account on the social media, developed the marketing plan.
Hotel Institute Montreux - Montreux, SwitzerlandJuly 2015 - March 2016
International Hospitality Business Management
Bechelor Degree of Science
Chang'an University - Xi'an, ChinaSeptember 2007 - July 2011
Information and Computing Science
ChineseNative or fluent100%
- Cusomer service
- Event execute
- Event Sales
- Guest Relations